Hanna Biro
Marketing Coordinator
Summary
Energetic, motivated individual who is highly skilled the needs of clients in both personal and professional capacities. A strong work ethic and attitude. Highly effective in fast-pace work environments. Driven to provide excellent support to busy business. Great communicational and managerial skills. Extremely flexible and able to successfully carry out multiple tasks at the same time. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
Risk Solution Africa
01.2024 - Current
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Assistant Store Manager
Lalique
5 2019 - 8 2023
- Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.
- Implementing human resource duties including recruiting, hiring, training and firing, managing schedule, assigning responsibilities and setting sales quotas and performance management based on metrics.
- Administrating accounting function, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating, payroll by adhering to payroll policy.
- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety comp.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Sale Associate
Tommy Hilfiger
12.2018 - 05.2019
- Deal with all issues that arise from staff or customers (complaint,grievances etc)
- Resolving customer's complaints/after sale care requests.
- Serving customers and dealing with enquiries.
- Processing cash, card and online payment.
- Reporting any service issues to management .
- Promoting products based on the company's directives.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Assistant Store Manager
Clinton's
01.2018 - 12.2018
- Manage and supervise daily operations at a store.
- Communicate with vendors and superiors in the cooperative hierarchy.
- Order inventory and monitor inventory level.
- Develop marketing and business strategies to improve customer service and satisfaction.
- Prepare monthly/annual budget and make sure the sale goals are met.
- Preform other administrative tasks.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Microsoft Excel Masterclass
The Knowledge Academy
2023
Customer Relationship Management
Starweaver 04.2001 -
Skills
Recruitment and hiring
Languages
Hungarian
Native language
Hungarian, English
Proficient
C2
Romanian
Proficient
C2
Interests
Hiking
Running
Cooking
Animals
Timeline
Marketing Coordinator
Risk Solution Africa
01.2024 - Current
Sale Associate
Tommy Hilfiger
12.2018 - 05.2019
Assistant Store Manager
Clinton's
01.2018 - 12.2018
Customer Relationship Management
04.2001 -
Assistant Store Manager
Lalique
5 2019 - 8 2023
Microsoft Excel Masterclass
The Knowledge Academy
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