Reading
Hicham Rahmouni
Tech Support Engineer
Timișoara,TM
Summary
Three years of experience as an IT support specialist tackling all kind of IT related issues and two years as a web developer.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Tech Support Engineer
Stefanini EMEA
Sibiu, Romania
03.2022 - Current
- Provide accurate and optimal IT solutions via telephone and e-mail.
- Communicate with other designated teams and escalate complex issues.
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction.
- Troubleshoot different issues(Office, Windows, Outlook).
Web Developer
Geocore consultancy Gmbh
Menden, North Rhine-Westphalia, Germany
01.2019 - 10.2021
- Creating websites/a website using standard HTML/CSS practices
- Maintaining and expanding/enhancing the website once built
IT Support Specialist
Tübingen university, Germany
Tübingen , Baden-Wurttemberg
05.2015 - 12.2018
- install and configure computer hardware operating systems and applications
- replace parts as required
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- prioritise and manage many open cases at one time
Education
Computational Linguistics
Karls Eberhard University
Tuebingen University 10.2014 - 02.2019
Bachelor of Science - Computer Science
West University of Timisoara
Timisoara, Romania 10.2021 - Current
Computer Science
Higher School of Computer Science, Oued Smar
Algiers, Algeria 09.2009 - 06.2012
Skills
Microsoft Office
Certification
Comptia A+
Interests
Travelling
Timeline
Tech Support Engineer
Stefanini EMEA
03.2022 - Current
Bachelor of Science - Computer Science
West University of Timisoara
10.2021 - Current
Web Developer
Geocore consultancy Gmbh
01.2019 - 10.2021
Comptia A+
12-2015
IT Support Specialist
Tübingen university, Germany
05.2015 - 12.2018
Computational Linguistics
Karls Eberhard University
10.2014 - 02.2019
Computer Science
Higher School of Computer Science, Oued Smar
09.2009 - 06.2012
Programming
- Java
- C/C++
- Python
- Bash/ PowerShell
Programming
- Java
- C/C++
- Python
- Bash/ PowerShell