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Dedicated Tech Support Specialist with extensive experience in troubleshooting diverse software and hardware issues. Proficient in diagnosing complex technical problems and optimizing resolution processes, utilizing strong customer service skills. Committed to enhancing operational efficiency through innovative maintenance strategies and detailed issue documentation.

I am a highly skilled and versatile technical support engineer with nearly half a decade of expertise in the field. My educational background includes a Bachelor's degree in Computer Applications from Bangalore University, providing me with a solid foundation in computer systems and applications.

Throughout my career, I have excelled in customer-facing roles, consistently delivering excellent support and ensuring utmost client satisfaction. My track record demonstrates a proven ability to swiftly and successfully resolve technical issues, minimize downtime, and seamlessly integrate new hardware components. I have gained valuable experience working in various organizations, including Justified Advertising Software Services and Private Limited, Dell International, and Convergys.

In these roles, I have consistently demonstrated exceptional collaboration, time-management, and organizational skills, both as an independent contributor and a valuable team member. I take pride in effectively communicating technical information to non-technical users and stakeholders, enabling a clear understanding of complex concepts. With my proficiency in English communication, I have primarily served clients from North America, showcasing my ability to effectively engage in an international business environment.

In addition to my technical support expertise, I possess a diverse range of competencies. I am highly proficient in the Microsoft Office Suite, including Word, Excel, Outlook, Teams, and Microsoft Office 365. I have extensive knowledge of Windows, troubleshooting skills, and familiarity with tools such as Skype, Google Docs, Cloud Services, and Google Drive.

Overall, I am a dedicated and accomplished technical support engineer who prioritizes customer satisfaction and consistently delivers exceptional results.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of IT Infrastructure Support and MacOS Support.

Results-driven Tech Support Engineer with extensive Azure Synapse Analytics and SQL Server expertise. Proven ability to optimize performance tuning, implement disaster recovery plans, and deliver secure, compliant solutions.

Hicham Rahmouni

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Tech Support Engineer

Web Developer

IT Support Specialist

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Tech Support Engineer

Bachelor of Science - Computer Science

Web Developer

IT Support Specialist

Computational Linguistics

Computer Science

Programming

Programming

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