Reading
Hicham Rahmouni
Tech Support Engineer
Timișoara,TM
Summary
Three years of experience as an IT support specialist tackling all kind of IT related issues and two years as a web developer.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Tech Support Engineer
Stefanini EMEA
Sibiu, Romania
03.2022 - Current
- Provide accurate and optimal IT solutions via telephone and e-mail.
- Communicate with other designated teams and escalate complex issues.
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction.
- Troubleshoot different issues(Office, Windows, Outlook).
Web Developer
Geocore consultancy Gmbh
Menden, North Rhine-Westphalia, Germany
01.2019 - 10.2021
- Creating websites/a website using standard HTML/CSS practices
- Maintaining and expanding/enhancing the website once built
IT Support Specialist
Tübingen university, Germany
Tübingen , Baden-Wurttemberg
05.2015 - 12.2018
- install and configure computer hardware operating systems and applications
- replace parts as required
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- prioritise and manage many open cases at one time
Education
Computational Linguistics
Karls Eberhard University
Tuebingen University 10.2014 - 02.2019
Bachelor of Science - Computer Science
West University of Timisoara
Timisoara, Romania 10.2021 - Current
Computer Science
Higher School of Computer Science, Oued Smar
Algiers, Algeria 09.2009 - 06.2012
Skills
Microsoft Office
Certification
Comptia A+
Interests
Travelling
Timeline
Tech Support Engineer
Stefanini EMEA
03.2022 - Current
Bachelor of Science - Computer Science
West University of Timisoara
10.2021 - Current
Web Developer
Geocore consultancy Gmbh
01.2019 - 10.2021
Comptia A+
12-2015
IT Support Specialist
Tübingen university, Germany
05.2015 - 12.2018
Computational Linguistics
Karls Eberhard University
10.2014 - 02.2019
Computer Science
Higher School of Computer Science, Oued Smar
09.2009 - 06.2012
Programming
- Java
- C/C++
- Python
- Bash/ PowerShell
Programming
- Java
- C/C++
- Python
- Bash/ PowerShell
Similar Profiles
Vistianu VladimirVistianu Vladimir
Software Engineer at Stefanini EMEASoftware Engineer at Stefanini EMEA
Mihaela PatrutMihaela Patrut
Technical Project Manager, PMP at Stefanini EMEATechnical Project Manager, PMP at Stefanini EMEA
Simina Elena DiaconuSimina Elena Diaconu
Vendor Coordinator at Stefanini EMEAVendor Coordinator at Stefanini EMEA
Cristian MantaleCristian Mantale
Windows System Administrator at Stefanini EMEAWindows System Administrator at Stefanini EMEA
ALBERT VASILE SERBANALBERT VASILE SERBAN
PRODUCT OWNER - DIGITAL ACCESS SOLUTION at CONTINENTAL AUTOMOTIVEPRODUCT OWNER - DIGITAL ACCESS SOLUTION at CONTINENTAL AUTOMOTIVE