Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Homorogan Robert

Homorogan Robert

Arad,Romania

Summary

Experienced Technical Support Engineer with over three years of expertise in providing technical support and resolving complex application issues. Adept at analyzing software performance, identifying root causes, and implementing solutions to enhance user experience and system efficiency. A strong communicator and active listener, skilled at engaging with both technical and non-technical stakeholders to resolve conflicts and provide clear, actionable insights.

Highly organized, with the ability to manage multiple tasks while ensuring efficient service delivery. Committed to maintaining data integrity and upholding organizational standards by consistently providing reliable and customer-centric support, ensuring that business-critical applications perform optimally without compromising operational excellence.

Overview

Work History

Technical Support Engineer

The Access Group
Timișoara , Timis
  • Supported application installation, configuration, and performance monitoring, ensuring applications were fit for use and purpose.
  • Provided technical and administrative support for multiple applications in both live and test environments.
  • Analysed incidents, problems, and root causes to implement corrective and preventive actions.
  • Performed security administration tasks, ensuring compliance with relevant policies, and minimising security risks.
  • Developed and executed T-SQL/PL-SQL queries to resolve database-related issues.
  • Proposed system enhancements, and worked on performance optimisation projects, improving overall system reliability.
  • Collaborated with cross-functional teams to enhance operational efficiency, and improve Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).
  • Play a key role in onboarding and coaching new employees, ensuring efficient integration into the team.
  • Proactively engaged in shadowing and knowledge-sharing to contribute to team growth and performance.

IT Specialist (help desk)

Computer Generated Solutions (CGS)
Sibiu
  • Provided 24/7 frontline technical support to an external U.S.-based company (MERZ) through shift work, ensuring uninterrupted service.
  • Installed, configured, and supported software across laptops, desktops, and mobile devices, ensuring smooth functionality and user experience.
  • Troubleshot and resolved technical issues related to hardware, software, telephony, and mobile devices, consistently demonstrating a proactive approach to problem-solving.
  • Executed offboarding processes, including account deprovisioning and equipment retrieval, to maintain data security and organizational integrity.
  • Managed and resolved support tickets within the Salesforce ticketing system, adhering to agreed service levels to maintain a high standard of customer satisfaction.
  • Communicated timely updates with customers to ensure transparency and minimize any potential impact on service level agreements (SLAs).
  • Collaborated on Priority 1 (P1) major incidents, defining issues, developing action plans, and ensuring effective communication with stakeholders and end-users to minimize operational disruption.
  • Adhered to organizational Information Security policies, contributing to a secure and compliant work environment.
  • Actively participated in training sessions and industry seminars to stay current on emerging technologies and best practices.
  • Took on additional duties as required, demonstrating flexibility and adaptability to meet evolving organizational needs.

Education

Higher National Diploma - Mechanical Maintenance Technician and Repairs

Ion Creanga
Curtici, Arad

Higher National Diploma - Basic programming skills

IT School
Timișoara, Timis

Skills

  • Stakeholder Communication
  • Adaptability
  • Empathy
  • Goal-oriented focus
  • Attention to Detail
  • Problem Solving
  • SQL (T-SQL/PL-SQL)
  • Application Support & Maintenance
  • Data Management
  • System Administration
  • Backup & Recovery Management
  • Performance Optimization

Languages

English
Advanced
Spanish
Proficient (C2)
Romanian
Native

Timeline

Technical Support Engineer

The Access Group

IT Specialist (help desk)

Computer Generated Solutions (CGS)

Higher National Diploma - Mechanical Maintenance Technician and Repairs

Ion Creanga

Higher National Diploma - Basic programming skills

IT School

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Homorogan Robert