Ingrid Roberta Baitar
Queens
Summary
Motivated Manager and waiter with a flexible and engaging personality, anticipating customer needs to create enjoyable dining experiences. Possessing a strong work ethic and initiative, dedicated to food service operations and guest services. Trusted Manager overseeing day-to-day operations while consistently achieving business and profit objectives.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Assistant General Manager
J.Bespoke, Fashioned Hospitality
01.2025 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw payroll processing to ensure timely and accurate payments to employees.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Assistant Manager
Upstairs at Kimberly Hotel
11.2023 - 01.2025
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
- Coordinated employee schedules to provide adequate staff coverage.
- Supported senior managers with day-to-day operational requirements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
Waitress
Upstairs At Kimberly Hotel
10.2019 - 01.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Operated POS terminals to input orders, split bills, and calculate totals.
Hostess
Bar Italia
06.2019 - 11.2019
- Maintained seating charts to optimize station rotations.
- Communicated with management and service staff to address customer needs.
- Ensured accuracy of guest checks before handing them off to servers for delivery.
- Managed reservations using reservation management software.
- Cross-trained as a server to provide additional support during busy shifts.
Education
Bachelor of Science - Psychology
Faculty of Sociology And Psychology
06.2018
Skills
- Operational efficiency management
- Sales Reporting
- Onboarding and training
- Customer service and satisfaction
- Order processing
- Collaborative team support
- Guest Engagement
- Staff scheduling management
- Daily specials memorization
- Customer reservation oversight
- Payroll operations
Certification
Human Resource Management: HR for People Managers
LANGUAGES
Romanian - Native or Bilingual
English - Full Professional
Spanish - Limited Working
Timeline
Assistant General Manager
J.Bespoke, Fashioned Hospitality
01.2025 - Current
Assistant Manager
Upstairs at Kimberly Hotel
11.2023 - 01.2025
Waitress
Upstairs At Kimberly Hotel
10.2019 - 01.2025
Hostess
Bar Italia
06.2019 - 11.2019
Bachelor of Science - Psychology
Faculty of Sociology And Psychology
Similar Profiles
Ingrid Roberta BaitarIngrid Roberta Baitar
Floor Manager at J.Bespoke, Fashioned HospitalityFloor Manager at J.Bespoke, Fashioned Hospitality
Alejo GonzalezAlejo Gonzalez
Food Runner at Chips Old Fashioned HamburgersFood Runner at Chips Old Fashioned Hamburgers
DORA PEREZDORA PEREZ
Manager at Babes Old Fashioned BurgerManager at Babes Old Fashioned Burger
Marc Tyson CLEBERTMarc Tyson CLEBERT
Security Escort | Assistant Dispatcher at ABM AviationSecurity Escort | Assistant Dispatcher at ABM Aviation
Jake HowardJake Howard
Founder | Social Media Manager at Empire Digital MediaFounder | Social Media Manager at Empire Digital Media