Ingrid Roberta Baitar
Queens
Summary
Motivated Manager and waiter with a flexible and engaging personality, anticipating customer needs to create enjoyable dining experiences. Possessing a strong work ethic and initiative, dedicated to food service operations and guest services. Trusted Manager overseeing day-to-day operations while consistently achieving business and profit objectives.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Assistant General Manager
J.Bespoke, Fashioned Hospitality
01.2025 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw payroll processing to ensure timely and accurate payments to employees.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Assistant Manager
Upstairs at Kimberly Hotel
11.2023 - 01.2025
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
- Coordinated employee schedules to provide adequate staff coverage.
- Supported senior managers with day-to-day operational requirements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
Waitress
Upstairs At Kimberly Hotel
10.2019 - 01.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Operated POS terminals to input orders, split bills, and calculate totals.
Hostess
Bar Italia
06.2019 - 11.2019
- Maintained seating charts to optimize station rotations.
- Communicated with management and service staff to address customer needs.
- Ensured accuracy of guest checks before handing them off to servers for delivery.
- Managed reservations using reservation management software.
- Cross-trained as a server to provide additional support during busy shifts.
Education
Bachelor of Science - Psychology
Faculty of Sociology And Psychology
06.2018
Skills
- Operational efficiency management
- Sales Reporting
- Onboarding and training
- Customer service and satisfaction
- Order processing
- Collaborative team support
- Guest Engagement
- Staff scheduling management
- Daily specials memorization
- Customer reservation oversight
- Payroll operations
Certification
Human Resource Management: HR for People Managers
LANGUAGES
Romanian - Native or Bilingual
English - Full Professional
Spanish - Limited Working
Timeline
Assistant General Manager
J.Bespoke, Fashioned Hospitality
01.2025 - Current
Assistant Manager
Upstairs at Kimberly Hotel
11.2023 - 01.2025
Waitress
Upstairs At Kimberly Hotel
10.2019 - 01.2025
Hostess
Bar Italia
06.2019 - 11.2019
Bachelor of Science - Psychology
Faculty of Sociology And Psychology
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