Ioana Barbu

Achievements:

- Successfully delivered projects within budget and on schedule, resulting in a increase in client satisfaction by employing Agile methodologies.

- Proactively identified and mitigated project risks using risk management techniques, ensuring a high project delivery success rate.

Areas of responsibility:

- Led cross-functional teams to deliver project scope within time and budget.

- Strategized and executed project plans, coordinating efforts across multiple teams to achieve project milestones.

- Conducted precise project estimations, managed budgeting, and maintained cost control.

- Implemented rigorous quality management processes.

- Developed and executed comprehensive risk management plans, mitigating potential project delays.

- Facilitated effective stakeholder management, ensuring clear communication and project alignment.

Achievements:

- Led various projects for the Top 50 biggest Orange clients, implementing professional services and achieving operational excellence.

- Coordinated end-to-end processes from the definition phase to the launch and sale phase, ensuring successful project execution.

Areas of responsibility:

- Analyzed KPIs for specific clients, providing insights and recommendations for performance improvement.

- Managed multiple projects for clients, ensuring key deadlines were respected.

- Supervised project management activities, ensuring compliance with project requirements and standards.

- Handled complaints management and developed action plans to meet client needs.

- Conducted reporting and training sessions to enhance team performance.

Achievements

- Maintained a 95% loyalty rate of existing customers by providing exceptional service and solutions.

- Expanded customer base and increased revenues by 25% through selling new IT & C solutions alongside existing mobility services.

Areas of responsibility

- Identified new sales leads through market research and client interactions.

- Negotiated and renegotiated contracts by phone, email, and in person, ensuring beneficial terms for both parties.

- Pitched products and services to prospective clients, leading to increased sales and market penetration.

- Cultivated strong relationships with existing customers, resulting in high satisfaction and repeat business.

Achievements

- Awarded for excellence in customer service, recognized by clients and company for outstanding performance.

Areas of responsibility

- Managed a portfolio of Top 100 corporate clients, ensuring high levels of satisfaction and retention.

- Maintained strong relationships with existing customers, leading to consistent repeat business.

- Promoted and sold Orange products and services, driving revenue growth and customer satisfaction.

- Provided detailed reports and identified methods to improve customer satisfaction and service delivery.

Achievements

- Ranked in the Top 5 employees based on customer feedback and service quality.

Areas of responsibility

- Assisted customers with complaints and questions, ensuring prompt and effective resolution.

- Informed customers about products and services, enhancing their understanding and satisfaction.

- Processed orders and changes efficiently, maintaining high accuracy and service standards.

- Implemented client offers in the internal Orange system, ensuring seamless service activation.