Ioana Fenea
Merchant Boarding Manager
Iasi,IS
Summary
I’m a results-oriented compliance and risk management professional with a deep understanding of AML/CFT regulations, financial crime prevention, and merchant onboarding in both the financial and e-commerce sectors. I have a solid background in regulatory compliance and due diligence, along with experience in training new employees. I'm skilled at solving problems and assessing risks to ensure we meet international financial standards.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Merchant Boarding Manager
Nuvei
Iasi, IS
08.2021 - Current
- Managed the end-to-end merchant onboarding process, ensuring 100% compliance with AML (Anti-Money Laundering) and CFT (Counter Financing of Terrorism) regulations.
- Conducted enhanced due diligence (EDD) and risk-based assessments to identify and mitigate potential financial crimes.
- Conducted periodic merchant reviews, identifying inconsistencies, changes, and ensuring ongoing compliance.
- Managed APM (Alternative Payment Methods) configuration requests, ensuring merchants met all required compliance standards before activation.
- Collaborated with cross-functional teams to enhance risk management procedures and fraud detection.
- Trained and mentored new employees on AML/CFT compliance, due diligence procedures, and operational best practices.
Senior Compliance Analyst
Amazon Development
Iasi, Iasi
11.2019 - 08.2021
- Reviewed, flagged, and removed non-compliant products that posed safety risks for Amazon clients.
- Led daily monitoring of workload inflow.
- Created and managed compliance reporting dashboards to ensure transparent risk tracking.
- Assisted in the suppression of non-compliant products to maintain regulatory alignment and brand reputation.
Customer Service Advisor
Capgemini Romania
Iasi, Iasi
07.2015 - 09.2017
- Provided technical support and troubleshooting via phone and email, ensuring high customer satisfaction.
- Developed and updated customer service procedures, improving resolution efficiency.
- Conducted monthly ticket audits to enhance service quality and track customer pain points.
- Assisted with candidate screening for new hires, ensuring the right talent fit.
- Delivered training programs for new employees to streamline onboarding and service operations.
Education
Master's Degree - medical bio-technologies and advanced biomaterials
University of Medicine And Pharmacy "Gr.T.Popa"
Iasi, IS 09.2019 - 02.2020
Bachelor Degree - Biomedical Engineering
University of Medicine And Pharmacy "Gr.T.Popa"
Iasi, IS 10.2015 - 07.2019
High School Diploma -
Colegiul National "Mihai Eminescu"
Iasi, IS 09.2011 - 06.2015
Skills
Compliance & Risk Management: AML, CFT, Due Diligence, KYC, Transaction Monitoring
Financial & Regulatory Knowledge: Payment Industry Regulations, Fraud Prevention, Risk Assessment
Communication & Leadership: New joiners training, Cross-functional Collaboration, Stakeholder Engagement
Technical Proficiency: Microsoft Word, Excel, PowerPoint, Outlook, Adobe
Languages: English (C1), French (B2), Romanian (Native)
Driving Licence
- AM, B1, B
Personal Information
- Date of Birth: 06/24/96
- Gender: Female
- Nationality: Romanian
Communication Skills
Strong communication skills developed through:
- Interactions with customers
- Conducting phone screenings with potential colleagues
- Training new employees
- Engaging with new merchants regarding their onboarding applications
Certification
CKYCA
Timeline
CKYCA
04-2022
Merchant Boarding Manager
Nuvei
08.2021 - Current
Senior Compliance Analyst
Amazon Development
11.2019 - 08.2021
Master's Degree - medical bio-technologies and advanced biomaterials
University of Medicine And Pharmacy "Gr.T.Popa"
09.2019 - 02.2020
Bachelor Degree - Biomedical Engineering
University of Medicine And Pharmacy "Gr.T.Popa"
10.2015 - 07.2019
Customer Service Advisor
Capgemini Romania
07.2015 - 09.2017
High School Diploma -
Colegiul National "Mihai Eminescu"
09.2011 - 06.2015
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