Ioana Gica

Luxury Clothing SRL is the franchise partner of Hugo Boss in Romania. The brand opened and is currently operating 7 stores around Romania. During my time there I was in charge with overlooking the activity and assessing performance quality in each store:

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Increased sales through effective merchandising strategies and targeted promotions.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Oversaw daily operations to maintain store cleanliness and organization.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Assisted in optimizing merchandise displays for increased customer satisfaction and sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed customer orders and accurately handled payment transactions.