IOANA MICLAUS
Timişoara
Summary
Information Technology professional with 8 years of experience as an IT infrastructure specialist and cloud support, focused on server technologies and automation. Strong experience in monitoring infrastructure and services to ensure system performance and availability. Always open to new or exciting challenges in any domain or project. Able to work effectively both independently and as part of a team, with a proven ability to establish and maintain excellent communication and relationships with team members and clients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Tech Mahindra
03.2024 - Current
- Provide L1 support for cloud platforms by continuously monitoring systems, services, and alerts using observability tools (Grafana, Kibana) to quickly detect incidents and prevent downtime.
- Monitor KPIs and dashboards to ensure service performance, availability, and compliance with SLAs.
- Perform initial incident detection and basic troubleshooting in line with SOPs, creating and updating tickets with clear and structured documentation.
- Escalate incidents to L2/L3 teams when necessary to ensure timely service restoration.
- Execute commands and manage cloud resources using Robin.io, Docker, Kubernetes, and Linux, contributing to the operation and automation of cloud workflows.
- Collaborate with NOC and technical teams, documenting technical processes and proposing improvements to enhance monitoring, incident resolution, and overall service continuity.
Infrastructure Engineer
Tech Mahindra
- Handle infrastructure tickets and resolve incidents according to SOPs.
- Monitor KPI dashboards to ensure infrastructure performance and availability.
- Track certificates and notify clients before expiration.
- Collaborate with internal teams and clients to maintain service continuity.
- Document incidents and processes to improve operational efficiency.
OSS Engineer
Tech Mahindra
- Provided Level 1 support for OSS platforms by continuously monitoring
systems and alarms. - Performed initial fault detection, basic troubleshooting, and ticket creation in
line with SOPs. - Escalated incidents to L2/L3 teams with clear documentation to ensure timely
service restoration. - Coordinated with NOC and technical teams to maintain service availability and
meet SLA requirements.
Software System Engineer
Kyndryl
09.2022 - 10.2023
- Handling tickets within agreed SLAs
- Operating system installation on AIX/Linux
- Operating system maintenance on AIX/Linux
- Storage maintenance on AIX/Linux
- Software installation on AIX/Linux
- Handling PMR
- LPAR re-image
- LPAR decommission
- User management
- AIX errpt analysis
- Security vulnerability fixing
- Filesystem permission troubleshooting and fixing
- Storage management
- Firmware updates on IBM Power systems
System Administrator
IBM Romania, DevSecOps, Timișoara
04.2021 - 09.2022
- Handling tickets created by clients with OS, Middleware and Cloud issues.
- Keeping OS and middleware up to date with latest/required patches.
- Fixing security vulnerabilities for OS and MW as stated by the security standards.
- Troubleshooting OS and middleware
- Modifying parameters for VM servers.
- Provisioning and decommissioning of servers in IBM Cloud.
- Creating and installing certificates using Powershell and Openssl.
- Installing and configuring applications requested by the clients or internal teams.
- Creating users and modifying their rights and login options (passwords, SSHkeys, MFA).
- Windows Registry manipulation, Secpol and Gpedit configuration, Event Viewer log checking for errors.
- Worked with several OS platforms: Windows server, Redhat, SUSE, Ubuntu, AIX
Security Administrator
IBM Romania, Timișoara
04.2017 - 04.2021
- Enforcing ITSS standards in servers and support activities
- Ensuring that incidents and work requests are actioned within agreed SLAs.
- Ensuring high availability of tools through developing sound monitoring and response procedures.
- Mentoring of new employees
- Patching management:
- Manage the server OS patching procedure and security hardening
- Manage manual and automated patching
- Evaluate and review patches, before and after installation
- Perform backup and restore based on business requirement
- Provide improvement advice for system performance, system management, system availability, and usability.
- Health Check:
- Testing the scripts or fixlets for Health Checks and providing feedback to improve them, helping automated team to solve all bugs on their scripts
- Ensuring my all assigned systems by keeping all of the packages to the latest version ensuring that the servers have no vulnerabilities that could be exploited by malicious attacks.
Education
Faculty of Mathematics Informatics - Informatics
West University of Timisoara
Timișoara07.2017
Skills
- Kubernetes
- Docker
- Linux (Rocky Linux,RedHat, Ubuntu SUSE)
- Kibana
- Grafana
- Robin
- MS Windows Server
- CrowdStrike
- Websphere Application Server
- Powershell
- Bash
- OpenSSL
- AIX
- BigFix
- DB2
Certification
- Microsoft Certified: Azure Fundamentals, IBM
- IBM Automation Essentials, IBM
- IBM Mentor, IBM
- Agile Concepts, IBM
- Microsoft Certified: Azure Administrator Associate, IBM
HOBBIES
Sport, traveling, reading
LANGUAGES
English
Full Professional
Romanian
Native or Bilingual
Spanish
Professional Working
Timeline
Cloud Engineer
Tech Mahindra
03.2024 - Current
Software System Engineer
Kyndryl
09.2022 - 10.2023
System Administrator
IBM Romania, DevSecOps, Timișoara
04.2021 - 09.2022
Security Administrator
IBM Romania, Timișoara
04.2017 - 04.2021
Infrastructure Engineer
Tech Mahindra
OSS Engineer
Tech Mahindra
Faculty of Mathematics Informatics - Informatics
West University of Timisoara