Oracle CX Sales and Service (CRM)
Ioana Popa
Principal Solutions Engineer
Bucharest,B
Summary
Forward-thinking and innovative Solutions Engineer, with proven track record of building and growing sales territories in competitive environments, offering 9 years of experience focused on developing, configuring and delivering the best-in-class solutions to customers. Skilled in directing development with creative and performance-oriented approach. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
6
6
Certifications
6
6
Languages
Work History
Principal CX Cloud Solutions Engineer (EN, JP, FR)
Oracle
Bucharest
03.2017 - Current
- Successfully developed and orchestrated over 900 large scale projects, involving products across Oracle CX Suite (Oracle CX Sales and Service, Intelligent Advisor, Digital Assistant, Visual Builder Cloud Service, CPQ) as well as cross-LOB (CX-ERP, with focus on quote to cash, project management, service and maintenance flows)
- Created and extended custom applications, leveraging JavaScript, JSON and Groovy skills, to produce complex and comprehensive industry-based solutions.
- Coordinated large scale and long term projects from RFI stage to demo delivery and customer presentation sessions, both remotely and on site.
- Created and delivered highly tailored and innovative demo configurations for customers belonging to a large range of regions (EMEA, ECEMEA, JAPAC) across various industries, including finance, retail, healthcare, education and hospitality.
- Successfully conducted product implementation training sessions for customers and partners, across the Oracle CX/ERP portfolio.
- Showcased excellent team player and team leader capabilities by working closely with both internal stakeholders(sales, presales, product management) and partners, in order to deliver best in class, innovative solutions to address customers' requirements
- Received outstanding feedback from customers, partners and internal stakeholders, by demonstrating deep technical knowledge of CX products, as well as an outside the box thinking on the approach to showcase the solutions' business value.
- Generated over 500 million EUR revenue in 4 years, by proving a deep understanding of the customer's needs and providing the best solution, covering multiple products and pillars.
Senior Coordination Executive
G2 Travel
Bucharest
05.2014 - 03.2017
- Monitored and coordinated groups travelling to Europe from Asian countries (Japan, China, Indonesia, Thailand), managing emergency response and support to customers in real time
- Liaised with both suppliers and sales managers, to deliver the best customer experience, by proactively identifying possible issues and addressing them, with speed and efficiency.
- Received outstanding feedback from both internal stakeholders and customers, for fast response to crisis situations, handling emergencies and providing the best solution.
- Managed over 70 customer emergency calls per day, providing proactive and immediate solutions to crisis situations.
- Increased revenue generation by pursuing cross-sell and upsell practices and seizing the opportunity to generate profit.
Education
M.D. - Japanese Ethnology
Nara University of Education
Nara, Japan 04.2011 - 03.2014
M.D. - Japanese And East Asian Studies
University of Bucharest
Bucharest, Romania 10.2008 - 06.2010
No Degree - Japanese Culture Studies
Nara University of Education
Nara, Japan 03.2009 - 10.2009
No Degree - Japanese Language And Culture
Inalco
Paris, France 02.2007 - 09.2007
Bachelor of Science - Japanese Language
University of Bucharest
Bucharest, Romania 10.2005 - 06.2008
High School Diploma -
Zinca Golescu Highschool
Pitesti, Romania 09.2001 - 06.2005
Skills
Software applications
Software
Oracle Intelligent Advisor
Digital Assistant
Visual Builder Cloud Service
Java, Groovy, JavaScript, JSON, Python
YAML, HTML,XML,CSS
CPQ
Supply Chain Management
Project Management
Order Management
Oracle Marketing Automation (Eloqua, Unity)
OTBI, Fusion Analytics Warehouse
Certification
Oracle CX Sales and Service Expert Certificate
Timeline
Oracle CX Sales and Service Expert Certificate
02-2021
Java & JavaScript training completed - 2015-2020
06-2020
Principal CX Cloud Solutions Engineer (EN, JP, FR)
Oracle
03.2017 - Current
Senior Coordination Executive
G2 Travel
05.2014 - 03.2017
Business Japanese Language Certificate A+ (Proficiency)
02-2014
M.D. - Japanese Ethnology
Nara University of Education
04.2011 - 03.2014
Japanese Language Proficiency Test N1 (Proficient)
12-2009
No Degree - Japanese Culture Studies
Nara University of Education
03.2009 - 10.2009
M.D. - Japanese And East Asian Studies
University of Bucharest
10.2008 - 06.2010
DALF French Language Certificate C1/C2 (Advanced/Proficiency)
10-2007
No Degree - Japanese Language And Culture
Inalco
02.2007 - 09.2007
Bachelor of Science - Japanese Language
University of Bucharest
10.2005 - 06.2008
Cambridge English Certificate C2 Proficiency
06-2005
High School Diploma -
Zinca Golescu Highschool
09.2001 - 06.2005
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