Ioana Janina Petruse

Create, manage, and execute the account strategy for a set of assigned customer(s). Represent the voice of the customer to the customer team and the voice of the company to the external customer.

- Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points

- Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for the company

- Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure the objectives are met or exceeded

- Build and develop multi-level relationships, including executive level, with customers and internally

Responsible for overall operational leadership, tactical execution, and financial performance of the assigned Focus Factory, ensuring quality, delivery, profitability and customer satisfaction. Direct responsibility for providing the vision to develop and execute the following: continuous improvement initiatives, operational planning, product quality assurance, staff coordination, customer satisfaction, and effective communication both within the Focus Factory and with site associates/management.

Leading and developing the Site Program Management, being responsible to:

• Ensure adherence to customer contracts and/or materials agreements.
• Understand and drive the customer P&L (sales, margins, mark-ups), contribution goals, inventory goals and any specific cost drivers.
• Maintain close working relationships with the Plexus customer managers, directors and account executives in order to provide customer service excellence.
• Manage the site staff of program managers to assure adequate coverage for the site's customer base.
• Work with site leadership in regards to customer initiatives such as determining priority for capacity conflicts and coordinating site revenue/P&L improvements.
• Execute on Plexus’ Best People strategy, evaluating potential, driving succession planning and ensuring that employees receive the development and coaching required to realize their full potential.

Leading the tactical interface between the customer and various Plexus functional areas. Responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Additionally responsible for coaching and developing of PM I, II and PM Associates, supervision of NCI/NPIs, involved in re-pricing, driving P&L initiatives and sharing best practices within his/her group of programs.

Responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship in order to deliver appropriate levels of customer service and satisfaction:

Participate in the negotiation, explanation and enforcement of the terms and conditions as set forth in the contracts for the specific customers.

Lead the tactical interface between key customers and various Plexus functional areas.

Acting as the customer liaison for a focus factory, representing both the Strategic and Tactical Materials Organization. All customer related material requirements are communicated by the MTM. These requirements are fulfilled by the Materials organization through the design of models and processes in the strategic group and by implementation and execution of the models and processes within the tactical group.

Additionally, the MTM will be responsible for managing and directing procurement and demand planning functions in support of the customer’s requirements.

Lead the purchasing team on the biggest account in the site ($300M annual revenue).
Coordinate a team of 7 buyers.
Customer interface and first level escalation.
NPI purchasing activity.
Achieving Inventory targets .

Responsible for Purchasing activities, SMI Coordination, as well as developing and training junior buyers.

Responsible for materials acquisitions for a $250M account, act as liaison between internal customers, suppliers and external customers. Initiate purchases driven through MRP process, ensure on time delivery, purchase price control and inventory management.
Managing RTV activity of the company's major account, having a significant contribution to the savings of $1M in 2007.