Ioan Tuglea

• Supported software development project by defining clear requirements and effectively communicating them to technical team
• API integration with about 10 systems to reduce manual work and reduce errors
• Conducted interviews with key business users to collect information on business processes and user requirements
• Improved business processes by analyzing current practices and recommending optimization strategies
• Developed documentation to support training efforts, helping employees fully understand new system
• Updated and developed scripts and queries to extract and analyze data while developed complex dashboards and reporting tools to track business performance metrics
• Generated ad-hoc reports to evaluate specific business requirements
• Provided technical support for troubleshooting analytics and reporting issues

• Preparing proposals, bids and contract negotiations which increased customer base with almost 12% in this period.
• Create 10 powerful interactive dashboards with Power BI for most time-consuming product which help team to make informed decisions quickly.
• Passionate about learning and committed to continual improvement
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Worked well in a team setting, providing support and guidance
• Learned and adapted quickly to new technology and software applications
• Participated in team projects, demonstrating an ability to work collaboratively and effectively

• Sales to private, public and multinational companies including project management, customer relationship and cash management sales
• Often involve travel to prospects and existing customers across the country
• Sales targets set-up, follow-up and permanent review to achieve 10 increase in revenues
• Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times
• Established and checked coding procedures, monitored reports and updated internal files
• Created financial dashboards through Power query to provide insights into key performance indicators
• Participated in regular training sessions to continually improve skills related to client service, product offerings, sales techniques, and industry knowledge

• Use Ms. Excel and VBA to create internal tool to help keep track of projects evolution and revenue generation
• Developed communications plans for new products, increasing sales 15%
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features
• Led cross-functional teams for successful product launches, resulting in increased market share
• Increased new client acquisition through targeted initiatives
• Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns

• Manage budget targets on both cash and trade business lines as well as reporting responsibilities
• Achieve quarterly sales quotas and generate and qualify all leads and sales opportunities across bank offerings
• Make outbound calls to targeted customers and respond to inbound inquiries
• Weekly customer meetings, presentations and discussions on business models and strategies done.
• Serve as primary customer contact during bid submissions, pilot test, and documentation review
• Supply Chain Finance solutions, especially electronic channels including ERP integration with SCF application
• Prepare consistent financial reports to monitor monthly revenue budgets across TSO business unit
• Lead technical meetings / projects for ERP integrations (SAP, SUN, Navision) for AP&AR.

• Sell to client's wide range of cash management products and services including business card, and associated overdraft
• Monitor monthly reports and analysis for checking budget and create action plans
• Cross sell initiatives with relationship managers, treasury and trade services
• Collaborate with product managers, technology and operations team communicating client needs and product development requirements.+
• Streamlined cash management processes by implementing efficient systems and tools, resulting in improved operational efficiency
• Collaborated with cross-functional teams to develop integrated financial solutions that optimized working capital and reduced costs
• First point of contact for customers for cash management product and services

• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions
• Liaised with clients to better understand business needs and current market landscape
• Enhanced user experience, resulting in increased customer satisfaction and retention rates

• Customer support by phone and on-site training
• Train Internet Banking Application users regarding payments and reporting activities
• Product development for Internet Banking Application - create related products according to customers needs
• Advice and participate in implementation of x-Border customers through other payments systems to further support financial growth
• Participate in customer presentations to position cash management products as best products within banking system
• High and medium level contact with customers.

• Directed daily operations for software migration from an old electronic banking platform to the new web based application
• Counseled corporate clients with the electronic banking application.

• Provide technical details to prospect customers related to web access solutions
• Deliver and install required software & hardware platforms
• Presentations to prospect customers
• Prepare and monitor monthly sales results and ongoing projects.

Military professionals are known for their strong work ethic, commitment to excellence, attention to detail, and ability to succeed in a challenging environment. The lessons learned as military men are very transferable to the work we do on a daily basis. Leadership, discipline, organization, teamwork, and doing what it takes to get the job done are some of the areas in which military experience directly applies to our work.