Seasoned technology professional with years of experience in front- and back-end software development, software testing, quality assurance, and training. Currently actively looking for a new position in software development, front-end development, automated testing, technical training, or technical writing. Interested in Web Development technologies and frameworks that use Angular or React, employing TypeScript, JavaScript, or C#. Strong believer in team work and continuous learning, aim at building awesome products that are easy to use, highly extensible, and secure.
Hi, I’m
Ion Gireada
Software Developer, Automated Testing, Technical Writer
Bucharest
Summary
Overview
13
years of professional experience
5
Certificates
2
Languages
Work History
FintechOSBucharest
Product Support Engineer
01.2022 - 01.2023
Job overview
- Resolved technical problems with company flagship product solved technical problems that blocked partners to develop solutions using company products
- Resolved system and customer issues by troubleshooting and providing effective solutions
- Maintained quality and accuracy from project implementation to delivery
- Monitored calls and communication of Application Support team to provide constructive feedback and guidance, resulting in improved support experiences
- Collaborated with other departments communicated with Software Development, Quality Assurance and Testing, Cloud Operations, and Product Development departments to replicate reported problems, verified and validated proposed solutions on local testing environments, and assisted partners and customers deploy solutions
- Offered technical support assisted technical partners and financial institutions alike in detailing technical problems, and forged strong customer relationships with external technical departments
- Collaborated with third-party technology partners: Namirial, CertSign, and AriadNet to solve digital signature and authentication problems affecting site performance
- Assisted peer technical departments examined technical problems with intra-departmental teams, solved challenging technical problems, and delegated tasks as needed
- Developed articles and sections for Product Support internal Confluence page and Zendesk-supported customer support site.
FintechOSBucharest
Technical Writer
03.2020 - 01.2022
Job overview
- Developed product documentation described product user interface and detailed steps for accomplishing end-user goals
- Followed company policies and editorial guidelines to craft thorough, well-written content
- Developed online tutorials and web-based training materials for software products
- Verified and validated product documentation examined whether material followed writing guidelines, improved and corrected unclear sections, and followed described process to ensure product works as described
- Observed in-progress operations to identify important steps for technical instructions
- Organized material to research and complete writing tasks
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation
FintechOSBucharest
Technical Trainer
06.2019 - 03.2020
Job overview
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives
- Cultivated customized curriculum and course content to address organizational technology training mandates
- Led syllabus preparation based on detailed breakdowns of technical concepts
- Developed high-impact materials for technically inclined associates collected materials, verified content accuracy, and considered alternative paths of solving tasks in company's software, resulting in easy-to-follow, well-documented tutorials
- Responsible for installing software instances for in-house training managed company software product installation process becoming self-proficient at adapting to changes in installation requirements between software versions
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results
- Guided new employees on using company software offered introductory technical training to new employees while adapting material, content, and delivery method to employee professional profiles
- Involved in finding technical solutions with development and testing departments offered real-life work scenarios that tested company software limits and abilities, collaborating with other departments to problems and provide potential resolutions.
TotalSoftBucharest
Experienced Technical Consultant
01.2019 - 05.2019
Job overview
- Solved technical problems for strategic customer implemented and fine- tuned company's software for South African strategic customer
- Developed methodology for managing software change requests, focused on quality assurance (unit testing, integration testing)
- Monitored application operational performance, and suggested opportunities to optimize SQL stored procedures
- Proposed technical areas with high potential for automated testing, and explored tools for writing tests automatically for stored procedures.
- Demonstrated creativity and resourcefulness through development of innovative solutions
Interactive SoftwareBucharest
Internal Training Coordinator, Code and Documentation Engineer
01.2016 - 01.2019
Job overview
- Coordinated company Internship Program by developing training material, curriculum, and evaluation grid
- Trained participants in company Internship program, delivering classes and evaluating internship participants
- Created procedures, processes, and validation criteria for Code Documentation Quality Assurance
- Developed sites for Interactive Group companies using WordPress, optimized each site for Technical SEO using Yoast, and selected plugins to ensure security, speed, and remote site management
- Used Nodejs, Angular 2.0, and Typescript to create web version of company's flagship product.
Interactive SoftwareBucharest
Software Testing Engineer
08.2015 - 02.2016
Job overview
- Executed, maintained, and refined existing test plans
- Created test cases and test scripts to maintain cohesive team approach to product development
- Employed Exploratory Testing using Microsoft Test Manager to automatically generate tests, and test plans
- Identified, collected, and documented code development standards for WPF and XAML components and user controls
- Promoted, supported, and developed Coded UI Tests to automate user interface testing.
MBM SoftwareBucharest
Project Manager
08.2013 - 04.2015
Job overview
- In charge of managing online marketing for two leading products, including optimizing content and presentation layout, and creating tutorial videos on product functionality and features
- Created product marketing profiles consisting of major competitors, SWOT matrix, and marketing plan, both online and vertical channels
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Reported regularly to managers on project budget, progress and technical problems
- Coordinated technical and administrative personnel in planning, design, and development of attention-grabbing materials.
University of Missouri-ColumbiaColumbia
Software Developer
02.2010 - 05.2013
Job overview
- Charged with identifying compatibility issues, assessing cost in human-hour and technical resources, and spearheading efforts of incorporating mission critical modules into
- Corrected, modified and upgraded software to improve performance
- Built databases and table structures for web applications
- Converted PHP web applications to .NET platform using C#, creating data-source objects and web presentation level objects
- Created complex SQL Queries using stored procedures to collect datasets from University's Test Results database
- Created proofs of concept for innovative new solutions
- Developed User Controls and User Components to assist in developing web applications faster with shared functionality across departments
- Optimized SQL queries, identified bottlenecks in customer applications, and created load-testing scenarios for backend and web server
- Trained client's developers in using User Controls and User Components
- Spearheaded database research project in developing SQL Extended language dialect for managing table relations and database fields connection paths
- Developed web application in J2EE using Spring and Hibernate
- Created, administered, and graded tests for Database Management Systems with emphasis on SQL language, SQL Triggers, and SQL procedures
- Developed local implementation of social networks using PHP and Java Open Source products, resulting in web application used by faculty and academic planners to identify untapped scientific hubs, hiring new faculty with specific set of skills and reducing communication redundancies by 10 percent
- Presented tutorial sessions for CakePHP, familiarizing new and seasoned web developers with productive, effective, novel methods of developing web applications that adhere to stringent security, functional, and search optimization standards and guidelines.
Education
University of MissouriColumbia, Missouri, United States
Master's Degree from Computer Science
05.2008 - 12.2012
University Overview
University of MissouriColumbia, Missouri, United States
Master of Education
01.1998 - 01.2002
University Overview
University of MissouriColumbia, Missouri, United States
Master of Education from Public Administration
01.1994 - 01.1996
University Overview
Academy of Economic Studies,Bucharest, Romania
from Computer Science, Cybernetics
01.1982 - 01.1986
University Overview
Skills
Express JS, Sails JS
undefinedCertification
Leadership Mindsets
Availability
See my work availability
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Available
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Quote
Either write something worth reading or do something worth writing.
Timeline
Product Support Engineer
FintechOS
01.2022 - 01.2023
Technical Writer
FintechOS
03.2020 - 01.2022
Technical Trainer
FintechOS
06.2019 - 03.2020
Experienced Technical Consultant
TotalSoft
01.2019 - 05.2019
Internal Training Coordinator, Code and Documentation Engineer
Interactive Software
01.2016 - 01.2019
Software Testing Engineer
Interactive Software
08.2015 - 02.2016
Project Manager
MBM Software
08.2013 - 04.2015
Software Developer
University of Missouri-Columbia
02.2010 - 05.2013
University of Missouri
Master's Degree from Computer Science
05.2008 - 12.2012
University of Missouri
Master of Education
01.1998 - 01.2002
University of Missouri
Master of Education from Public Administration
01.1994 - 01.1996
Academy of Economic Studies,
from Computer Science, Cybernetics
01.1982 - 01.1986
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