Ionela-Loredana Filip
Service Desk Engineer
Timisoara
Summary
Strong enthusiasm and passion for IT, web development, and telecommunications are demonstrated through a combination of academic pursuits and hands-on experience in roles such as Network Integration Engineer and Service Desk Engineer. This diverse skill set and array of qualities cultivated through these experiences ensure readiness to excel in any future positions undertaken.
Overview
6
6
years of professional experience
4
4
Certifications
7
7
Languages
Work History
Service Desk Engineer
Deltatel Group / Nokia
12.2023 - Current
- Provided technical support for transport network technologies including SDH (Synchronous Digital Hierarchy), WDM (Wavelength-Division Multiplexing), and IP/MPLS (Multi-Protocol Label Switching).
- Over-the-phone/mail troubleshooting, diagnosing, and repairing via remote access on complex technical issues.
- Delivering Service Desk Support exclusively in French via phone calls and emails for customers and operators.
- Fault and incident management (for technologies mentioned above).
- Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.
- Maintain organization, punctuality, and reliability as core professional attributes.
- Utilizing ITSM and Salesforce ticketing systems.
- Conducting monitoring, configuration, troubleshooting, and network access tasks through dedicated tools for each technology.
- Managed and resolved network issues for three major projects, ensuring minimal downtime and optimal performance.
- Monitored network performance and conducted diagnostics to identify and address potential problems proactively.
- Collaborated with cross-functional teams to implement network upgrades and expansions.
- Documented troubleshooting processes and solutions for future reference and knowledge sharing.
- Conducted training sessions for junior engineers on the intricacies of SDH, WDM, and IP/MPLS technologies.
Network Integration Engineer
DELTATEL GROUP / NOKIA
11.2021 - 12.2023
- Executing the transition of radio and system modules as well as antennas to NOKIA equipment across select French Caribbean Islands.
- Planned and coordinated the installation and integration of new NOKIA radio network infrastructure.
- Managed and supervised on-site teams to ensure timely and accurate implementation of network upgrades.
- Provided technical support and troubleshooting during the transition phase to resolve any integration issues.
- Configuring and integrating 2G/3G/4G networks utilizing specialized tools (network management system).
- Generating configuration files for the networks: GSM/WCDMA/SRAN;
- Conducting software upgrades and proficiently troubleshooting NOKIA equipment.
- Vigilantly monitoring network operations.
- Fault management: Alarms collecting, processing and monitoring of the base stations.
- Mobile calltests validation for 2 mobile operators: voice and data for 2G/3G/4G;
- Field engineers and technician support performed remotely via phone calls/mails/AnyDesk.
Intern
ACUE CONSULTING & ENGINEERING GMBH
06.2019 - 12.2019
- Conducted comprehensive research on the functionality and effectiveness of various medical devices, including ECG (Electrocardiogram), EEG (Electroencephalogram), CPR (Cardiopulmonary Resuscitation) devices, pacemakers, and automated external defibrillators.
- Documented research findings, prepared detailed reports, and presented results to the research team.
- Stayed updated on the latest advancements and trends in medical device technology through literature reviews and attending relevant seminars and conferences.
- Implementation, planning, design and analysis of medical devices in Enterprise architecture
Trainee Technician
SC TRIAMED SRL
06.2018 - 10.2019
- Assisted in the design, fabrication, and assembly of custom orthotic devices under the supervision of senior technicians.
- Operated and maintained specialized machinery and tools for the production of orthotic components.
- Conducted quality control checks to ensure all products met industry standards and specifications.
- Collaborated with the engineering team to troubleshoot and resolve production issues.
- Participated in training programs to enhance technical skills and knowledge of orthotic devices.
- Maintained detailed records of production processes, materials used, and inventory levels.
- Adhered to safety protocols and ensured a clean and organized work environment.
Education
BACHELOR DEGREE OF SCIENCE - MEDICAL ENGINEERING
Polytechnic University of Timisoara
Victoriei Square 2, Timișoara 300006Skills
- Team spirit / social adaptability / collaboration skills
Mobile networks: 2G/3G/4G/5G
Technical solutions
- Transport network technology (SDH, WDM, IP/MPLS)
- Fault and incident management
- Time management/ multitasking capability
- Network Management Systems tools
- Generating network integration files
- Network Monitoring and troubleshooting
- Network equipment troubleshooting
- Microsoft Office
- PHP, OOP MVC MySQL Bootstrap
- Catia V5, Creo 20 Ansys 192, Abaqus htaccess
- Web development: HTML,CSS, Bootstrap, JavaScript, PHP, OOP, MySQL, ReactJs
Wordpress
Certification
Information Technology programmer (03/2021 - 09/2021) Web development technologies: HTML5. CSS, Bootstrap, JavaScript, ReactJs, MySQL, PHP, OOP, MVC .htaccess.
Accomplishments
My first website
I have built a website blog using the following technologies: HTML,CSS, Bootstrap, JavaScript, PHP, OOP, MySQL.
THESIS: “HEMODYNAMIC ANALYSIS OF BLOOD FLOW THROUGH AORTOCORONARY BYPASS CONFIGURATION”
• Numerical and experimental analysis of blood flow through aortocoronary bypass configuration with the presence of a distal branch of anastomosis.
• Designing the 3D configurations in Creo 2.0;
• Numerical and experimental analysis realized in Ansys 19.2
Timeline
Service Desk Engineer
Deltatel Group / Nokia
12.2023 - Current
Nokia Internal certifications: Base station Antenna training, GSM Antenna implementation,Web Element Manager, SRAN Introduction; SBTS Comissioning; Introduction to Netact; 5G Systems Fundamentals, AirScale BTS LTE Installation.
01-2022
Network Integration Engineer
DELTATEL GROUP / NOKIA
11.2021 - 12.2023
Information Technology programmer (03/2021 - 09/2021) Web development technologies: HTML5. CSS, Bootstrap, JavaScript, ReactJs, MySQL, PHP, OOP, MVC .htaccess.
03-2021
Intern
ACUE CONSULTING & ENGINEERING GMBH
06.2019 - 12.2019
Trainee Technician
SC TRIAMED SRL
06.2018 - 10.2019
LEADERSHIP CERTIFICATE: Self-development, team development, strategic thinking and acting, ethical practice and civic-mindedness, innovation;
02-2017
TECHNICIAN IN ECONOMIC ACTIVITIES (09/2014 - 06/2015) Economics, Accountancy
09-2014
BACHELOR DEGREE OF SCIENCE - MEDICAL ENGINEERING
Polytechnic University of Timisoara
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