Ionela Cristina Cocor
Bucharest
Summary
Dynamic and adaptable professional with a strong foundation in active listening, communication, and problem-solving. Demonstrates exceptional time management and multitasking abilities, complemented by a positive attitude and quick learning skills.
Customer-focused professional with background in delivering exceptional service in fast-paced environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills. Skilled in building rapport and maintaining positive client relationships.
Overview
8
8
years of professional experience
Work history
Customer Service Specialist
IGT Solutions
Bucharest
11.2024 - Current
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers to facilitate their purchasing decisions.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Delivered excellent service to enhance client retention rate.
Customer Service Specialist
Telus International
Bucharest
07.2020 - 05.2024
- Delivered product information to increase customer knowledge.
- Resolved complaints with effective problem-solving skills.
- Provided product information, increasing customer knowledge.
- Managed difficult situations for improved customer relations.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Handled phone, email and messaging enquiries with consistent customer service .
- Managed high-volume customer queries simultaneously through effective multitasking.
Hotel Representative
TUI Group
Ayia Napa , Cyprus
05.2018 - 09.2018
- Coordinated events to effectively promote and sell company's products such as experiences aiming to exceed sales targets and boost revenue.
- Engaged with guests from around the world to identify their needs and offer tailored recommendations.
- Effectively manage changes and challenging scenarios providing crucial support for high - profile cases and hospitalizations when needed.
Waitress supervisor
So Nice Hotel
Ayia Napa, Cyprus
05.2017 - 05.2018
- Improved team efficiency through implementation of new scheduling system.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Streamlined the ordering process with use of restaurant-specific software.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Maintained high standards of customer service by training new waitstaff.
Education
Diploma of Higher Education - Filologie
Colegiul Dinicu Golescu
BucharestSkills
Active listening and communication
Problem solving and conflict resolution
Time management and multitasking
Positive attitude
Adaptability and quick learning
Languages
English
Fluent
Spanish
Fluent
Italian
Upper intermediate
French
Intermediate
Timeline
Customer Service Specialist
IGT Solutions
11.2024 - Current
Customer Service Specialist
Telus International
07.2020 - 05.2024
Hotel Representative
TUI Group
05.2018 - 09.2018
Waitress supervisor
So Nice Hotel
05.2017 - 05.2018
Diploma of Higher Education - Filologie
Colegiul Dinicu Golescu
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