Ionela Liliana Brie

• Expertly managed inbound customer inquiries via phone, ensuring prompt and courteous service.
• Efficiently processed order placements and cancellations, enhancing customer satisfaction. - Knowledgeably informed customers about product offerings, driving sales and brand loyalty.
• Provided timely support on order statuses, maintaining clear and proactive communication.
• Coordinated with couriers and utilized email for swift resolution o delivery issues.
• Skillfully addressed and resolved customer requests, delivering top-notch problem-solving.
• Actively promoted company services to prospective clients. contributing to business growth.
• Maintained and updated the online website content in both Romanian and English, ensuring accessibility and engagement

• Skillfully prepare accurate budget forecasts to guide fiscal strategy • Timely publish financial statements, upholding strict reporting deadlines

• Efficiently handle monthly and annual closings, maintaining financial integrity

• Oversee balance sheets and profit/loss statements, delivering key insights into financial performance.

• Leveraged passion for child development in a nurturing nanny role, enhancing patience, kindness, creativity, organization, and adaptability skills through engaging with children's perspectives.

• Gained invaluable insights into diverse life aspects and enriched personal parenting approach through hands-on experience with young ones.

• Welcomed and engaged with customers, providing a high level of service and assistance.

• Recommended suitable products to meet customer needs, enhancing satisfaction and sales potential.

• Addressed customer inquiries and resolved concerns with professionalism and courtesy.

• Processed transactions efficiently and coordinated delivery schedules to ensure customer convenience.

• Managed inventory levels and maintained sales floor presentation to optimize the shopping experience