Ionescu Doina Gabriela
Bucharest,Romania
Summary
Accomplished professional with extensive expertise in budget administration, consulting, and executive communication. Demonstrates exceptional skills in customer relationship management, strategic thinking, and cultural awareness. Proven track record in client relationship management, staff performance evaluation, and KPI implementation. Adept at developing marketing strategies and sales strategy development while fostering strong relationship-building. Visionary leadership in business administration with a focus on decision-making authority and training development. Committed to organisational development through effective salary negotiation facilitation, emotional intelligence, and interview conducting. Proficient in onboarding process management, meeting new hires, and developing strategic plans to produce leads and support programmes. Career goal: To leverage comprehensive skills in a dynamic environment to drive business growth and innovation.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
CEO & Owner
Prime Estates Agency
Bucharest, Romania
12.2018 - Current
- Advanced training programmes, boosted employee skills and performance levels.
- Formulated business plan to ensure sustainability in competitive markets.
- Partnered with management team to optimise operations and reduce costs.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Served as official representative of organisation to public groups or government agencies.
- Developed corporate policies, improved ethical standards across the organisation.
- Fostered a culture of collaboration for team development success.
- Strategised long-term goals and objectives with steady focus on mission accomplishment.
- Targeted operational inefficiencies to improve profit margins.
- Recruited and managed senior staff with focus on delivering clear results.
- Established new partnerships for increased market penetration.
- Established budgets based on historical, current and forecasted business data.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Led strategic planning initiatives to secure company's future growth.
- Maintained organisational compliance with applicable legislation and regulations.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Increased brand recognition with innovative marketing campaigns.
- Created and led successful business culture focused on performance.
- Created vision for company direction, resulted in clear organisational objectives.
- Cultivated productive work environment through employee motivation initiatives.
- Put in place clear controls for financial administration and business management.
- Allocated resources to teams and projects based on need, performance and availability.
- Generated Key Performance Indicator reporting to drive better performance.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled high volume calls to address customer inquiries and concerns.
- Reviewed customer history to recommend appropriate products and services.
- Supported team by demonstrating respect and willingness to help.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Developed new business opportunities for increased market reach.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Managed customer relationships to achieve high satisfaction rate.
- Managed multiple rental properties with outstanding planning and organisation.
- Secured high occupancy rates through effective marketing strategies.
- Developed strategic plans for property management, enhancing operational efficiency.
- Provided expert advice on property investments to clients, fostering trust and loyalty.
- Recruited and trained high-achieving sales and lettings staff, providing regular mentoring to improve team performance.
- Implemented sustainable practices in property management resulting in cost savings.
- Advised customer on contract law and property law.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Monitored financial transactions related to properties managed, ensuring accuracy and transparency.
- Facilitated regular client meetings to discuss property matters and concerns.
- Managed recruitment process end-to-end, ensuring positions filled with high-quality candidates.
- Organised career development programmes for existing staff members leading to increased employee retention rates.
- Implemented improved staff development initiatives for maximised employee retention.
- Negotiated terms of employment for staff and contractor agreements.
- Managed and motivated a team of 8 staff
- Administered a portfolio of 65 and units properties, managing assets worth 12 mil euro.
Trainer & Coach Eastern Europe
Mentally Fit Institute
Bucharest, Romania
01.2017 - Current
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Implemented competency frameworks to identify required key skills and design responsive development strategies.
- Coordinated learning campaigns to reach tangible deliverables across employee lifecycles.
- Organised delivery of specialised training in liaison with external service providers.
- Tracked impact of training programmes against pre-established metrics.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training needs to determine learning styles and skills shortages.
- Researched market trends and competitor activities to strengthen development plans.
- Championed continuous improvement and growth mindset through positive learning.
- Achieved high engagement rates with innovative training techniques.
- Implemented research findings and client feedback to improve programme material and delivery.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Outlined HR objectives and assessed learning outcomes to guide planning activities.
- Developed online and accessible support to improve employee growth opportunities.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Analysed training requirements at individual, team and organisational level.
- Produced training and supportive materials tailored to organisational needs.
- Tailored training modules for improved staff productivity.
- Adapted session delivery to meet specific needs of professional learners within different environments.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Formulated training and development programmes to capture measurable improvements.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Business Partner, Bucharest Branch
White Mountain Property
Bucharest, Romania
04.2014 - 12.2018
- Advised customer on contract law and property law.
- Negotiated favourable lease agreements for clients' benefit.
- Communicated terms and conditions to prospective buyers or tenants.
- Communicated professionally to provide outstanding customer care and develop positive brand reputation.
- Drafted leasing and sale agreements for tenant signing.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Developed strategic plans for property management, enhancing operational efficiency.
- Facilitated regular client meetings to discuss property matters and concerns.
- Implemented sustainable practices in property management resulting in cost savings.
- Recruited and trained high-achieving sales and lettings staff, providing regular mentoring to improve team performance.
- Provided expert advice on property investments to clients, fostering trust and loyalty.
- Coordinated maintenance and repair works, ensuring top condition of properties.
- Managed customer relationships to achieve high satisfaction rate.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Monitored financial transactions related to properties managed, ensuring accuracy and transparency.
- Administered a portfolio of 40 and units properties, managing assets worth 5 mil euro.
Broker/Owner
REMAX Elite
Bucharest, Romania
10.2010 - 09.2013
- Analysed market trends and conditions to provide informed advice to customers.
- Provided trading guidance to clients about buying and selling strategies.
- Built strong professional relationships to increase client base.
- Advised clients on current prices and potential opportunities in different markets.
- Leveraged strategic networking to create new business opportunities.
- Handled high volume calls to address customer inquiries and concerns.
- Generated Key Performance Indicator reporting to drive better performance.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Managed recruitment process end-to-end, ensuring positions filled with high-quality candidates.
- Organised career development programmes for existing staff members leading to increased employee retention rates.
- Implemented improved staff development initiatives for maximised employee retention.
- Negotiated terms of employment for staff and contractor agreements.
Shop owner and founder
Shoppingbebe.ro
Bucharest, Bucuresti
05.2010 - 06.2012
- Evaluated products to select mix meeting current customer demand.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Followed industry trends and set pricing strategies to maximise business returns.
- Developed innovative solutions to improve store efficiency and productivity.
- Provided exceptional customer service, exceeding customer expectations.
- Implemented promotional activities during holiday seasons to boost sales.
- Researched market trends to stay updated on popular footwear styles and brands.
- Researched and applied proven marketing techniques to drive sales.
- Introduced customer loyalty program to increase repeat business.
- Identified and resolved issues impacting store operations and profitability.
Consultant Structural Found
Total Project Investment Consulting
Bucharest, Bucuresti, Romania
05.2008 - 06.2009
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Wrote reports outlining project progress and results.
Customer care consultant
Orange Romania
Bucharest, Romania
10.2007 - 05.2008
- Shared informational brochures and details about policies to help guests make decisions.
- Streamlined processes for quicker response times during peak hours.
- Identified and resolved technical issues, enhancing customer experience.
- Advised customers on availability, pricing and location of products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Implemented feedback from clients resulting in improved services offered.
- Maintained excellent client satisfaction by providing in-depth support.
- Coordinated effectively with other departments for comprehensive problem-solving strategy.
- Supported colleagues during busy periods promoting a supportive work environment.
- Reduced customer complaints through effective communication techniques.
- Delivered exceptional customer service by answering inquiries promptly and accurately.
Trainer Assistant - Team support
Ascendis Consulting
Bucharest, Romania
01.2007 - 01.2008
- Responded to trainee inquiries promptly, enhancing their understanding of subject matter.
- Participated in ongoing professional development activities, ensuring up-to-date knowledge transfer.
- Developed effective training manuals, modules and teaching aids.
- Outlined HR objectives and assessed learning outcomes to guide planning activities.
- Coordinated logistics for off-site training events to facilitate seamless execution.
- Maintained clean and organised training spaces, promoting productive learning environment.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Produced supportive materials tailored to organisational needs.
Education
Trainer Certification - Training
APSAP
Bucharest, Bucuresti 06.2023 - 08.2023
Internal Program - Human Resource
REMAX Romania
Brasov 05.2011 - 09.2011
Bachelor International business and politics - Diplomacy and International studies
International Relationships and European Studies
Bucharest, Bucuresti 10.2005 - 07.2008
Skills
- Budget administration
- Consulting
- Executive communication
- Customer relationship management
- Strategic thinking
- Cultural awareness
- Client Relationship Management
- Staff performance evaluation
- KPI implementation
- Marketing strategies
- Sales strategy development
- Relationship-building
- Visionary leadership
- Business administration
- Decision-Making authority
- Training development
- Organisational development
- Salary negotiation facilitation
- Emotional intelligence
- Interview conducting
- Onboarding process management
- Meeting new hires
- Developing strategic plans
- Producing leads
- Sales expertise
- Programme support
Languages
English
Upper intermediate (B2)
Italian
Intermediate
Timeline
Trainer Certification - Training
APSAP
06.2023 - 08.2023
CEO & Owner
Prime Estates Agency
12.2018 - Current
Trainer & Coach Eastern Europe
Mentally Fit Institute
01.2017 - Current
Business Partner, Bucharest Branch
White Mountain Property
04.2014 - 12.2018
Internal Program - Human Resource
REMAX Romania
05.2011 - 09.2011
Broker/Owner
REMAX Elite
10.2010 - 09.2013
Shop owner and founder
Shoppingbebe.ro
05.2010 - 06.2012
Consultant Structural Found
Total Project Investment Consulting
05.2008 - 06.2009
Customer care consultant
Orange Romania
10.2007 - 05.2008
Trainer Assistant - Team support
Ascendis Consulting
01.2007 - 01.2008
Bachelor International business and politics - Diplomacy and International studies
International Relationships and European Studies
10.2005 - 07.2008
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