Ionescu Serban Bogdan
Sales Representative
Bucharest
Summary
I am passionate about programming and have knowledge in Python, Django, HTML and CSS. Have experience in web application development and am oriented towards creating efficient and scalable solutions. I love to continuously learn and improve skills in web technologies. I am motivated by challenges and dedicated to contribute to innovative projects.
Overview
7
7
years of professional experience
Work History
Sales Representative
La Fantana
Bucharest, Romania
02.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Support Specialist
Stellar Development
09.2022 - 01.2024
- Streamlined support processes for improved efficiency and reduced response times.
- we help customers by opening vouchers to the gaming supplier
Data Entry Operator
Packeta
Bucharest, Bucuresti
08.2021 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
Customer Service Support Specialist
Foodpanda
Bucharest, Bucuresti
02.2021 - 07.2021
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
Optometrist Engineer
Optica Orange
05.2019 - 01.2020
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Improved patient satisfaction by providing thorough eye examinations and personalized care.
- Educated patients on preventative eye care, reducing the incidence of vision-related issues in the community.
Commercial Assistant
Hervis Sport and Fashion
10.2017 - 04.2019
- Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.
- Maintained office supply inventory and ordered new supplies when needed.
- Coordinated logistics operations for shipments, liaising with carriers to secure optimal rates while meeting delivery timelines.
- Assisted in preparation of financial reports by collecting data, analyzing results, and presenting findings to senior management.
Education
Python Software Developer - Python Developer
Link Academy
Bucharest 04.2001 -
University Degree - Optometry
Politehnica University of Bucharest
Bucharest 04.2001 -
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Object-Oriented Programming
Python
Database Management
Python Django
Advanced JavaScript knowledge
HTML and CSS Knowledge
Languages
Romanian
Native language
English
Upper intermediate
B2
Timeline
Sales Representative
La Fantana
02.2024 - Current
Customer Service Support Specialist
Stellar Development
09.2022 - 01.2024
Data Entry Operator
Packeta
08.2021 - 08.2022
Customer Service Support Specialist
Foodpanda
02.2021 - 07.2021
Optometrist Engineer
Optica Orange
05.2019 - 01.2020
Commercial Assistant
Hervis Sport and Fashion
10.2017 - 04.2019
Python Software Developer - Python Developer
Link Academy
04.2001 -
University Degree - Optometry
Politehnica University of Bucharest
04.2001 -
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