Literature
Ionut Alexandru
Moderation Coordination
Buzau,BZ
Summary
Accomplished Moderation Coordinator at Minutizer, adept in strategic planning and project coordination, significantly enhancing team productivity and customer satisfaction. Leveraged effective communication and problem-solving abilities to exceed project milestones and improve processes. Demonstrates a strong track record in resource allocation and process improvement, embodying a results-driven approach with a focus on achieving employer-desired outcomes.
Overview
6
6
years of professional experience
Work History
Moderation Coordinator
Minutizer
06.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coached employees through day-to-day work and complex problems.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Quality Inspector
Minutizer
08.2021 - 05.2023
- Identified and helped resolve non-conforming product issues.
- Inspected content with accuracy, reporting problems or defects quickly.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Collaborated with other teams to ensure consistent quality standards across all products.
Customer Care Representative
Minutizer
05.2020 - 08.2021
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
KYC Officer
Paxum
08.2019 - 12.2019
- Reduced risk exposure by diligently reviewing client information for potential red flags and escalated issues as necessary.
- Kept up-to-date with industry best practices and emerging trends in AML/KYC regulations, sharing findings with team members for continuous improvement initiatives.
- Maintained accurate records of all client data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements.
- Improved efficiency in customer due diligence procedures with thorough knowledge of regulatory requirements and standards.
Customer Care Representative
Paxum
10.2018 - 08.2019
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Enginer Degree - Naval Architecture
Universitatea Dunarea De Jos
Galati 04.2001 -
High School Diploma -
Liceul Pedagogic Spiru Haret
Buzau 04.2001 -
Skills
Customer Service
Strategic Planning
Project Coordination
Resource Allocation
Process Improvement
Project assistance
Presenting Ideas and Plans
Effective Communication
Problem-solving abilities
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved compliance issues which led to maintain a functionally relationship with the partners (payment processors) and achieving additional processors..
Interests
Timeline
Moderation Coordinator
Minutizer
06.2023 - Current
Quality Inspector
Minutizer
08.2021 - 05.2023
Customer Care Representative
Minutizer
05.2020 - 08.2021
KYC Officer
Paxum
08.2019 - 12.2019
Customer Care Representative
Paxum
10.2018 - 08.2019
Enginer Degree - Naval Architecture
Universitatea Dunarea De Jos
04.2001 -
High School Diploma -
Liceul Pedagogic Spiru Haret
04.2001 -
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