Ionut Lupulescu

- I constantly develop my ability to communicate effectively and present my information clearly,as well as deciding what information is important and how to present it, I am able to tailor that information to suit my audience, being very flexible.
- Whether writing or speaking, I get to my point across clearly and
concisely
-I have very good communication skills that I have refined in time thought the multitude of trainings I have taken and delivered ,both in class and online.

Trainings that i have undergone:

Foundations of Management Module 1
Foundations of Management Module 2
Managing Emotions within Tough Situations
The Professional Presenter
Concepts in Field Service Logistics
Field Service Logistics for the Dispatcher
ISO-9001 Quality Awareness for Customer Support Services Moments of Truth
Awareness
Moments of Truth Cultural Awareness Webinar
Platinum Services Training for Dispatch
R12.1.3+ TOI: Implement and Use Field Service and Mobile Field Service - Usability
Enhancements in Wireless and Portal Applications
Managers Moment of Truth Training
Global Dispatch Standardization

I am able to strengthen my ability to think effciently, clearly, logically, creatively and ethically about business in general,with knoedge using SCRUM framework, AGILE,Six Sigma and through work and implementing various projects.
 I have gained decision-making skills in order to apply it to the analysis and solution of any problems
 I have acted as EMEA Back Up Manager or liason with Global Support Management.
- I have strengthened my ability to speak and address large audiences
- Actively participated in the Global Dispatch practice conferences and meetings,supporting the streamlining of workflow and work process, as well as standardization and globalization of customer services.
-Helped draft and review dispatch work flow processes
-Participated in creating ER’s for GSI and have been involved in ER reviews. (Oracle software Emergency Resolution)
-Participated in creating/reviewing the Dispatch standardization and globalization processes
-Delivered the Dispatch standardization Project training in all dispatch centers
-Have created most of the training presentations regarding process changes ,and delivered the
trainings based on that
-Very familiar with Global Dispatch processes and tools used by Global dispatch (GSI,DVS,OBA
,etc..).
-I have delivered 15 Moments of Truth training sessions to participants from various LOB’s and global
centers,India,China,Costa Rica,Romania both face to face and online. I

I have been managing projects, training, business analyst, customer support,soft skills trainer,technical trainer for ( various Apps), public speaking. Project management: Integration, Standardization, Globalization of Workflows,work processes, training Development and delivery for integrating Sun Microsystems into Oracle, and other projects I have undergone multiple international customer service trainings ( and also delivered trainings) , public speaking trainings, “Managing emotions withing though situations” ( for CRM), Very passionate about technology both hardware and software.

I was a key part of the creation, and fully delivered “Moments of truth” training ,which was Oracle’s training initiative for Global Hardware Support Dept I am familiar with Oracle E-business Suite, Oracle APEX, Microsoft, presentations, charts,Windows,Mac OS, Android, Ios, CRM apps,Visio and many more. I am a very quick learner when it comed to new software, workflows , procedures and products . As of me as an individual i love photography ( which i did at a professional level as well: I love natire , am an open minded person, i am used to working, living in multicultural, diverse environments and many other things.

And i am still passionate about Photography as well.