Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ionut Lupulescu

Ionut Lupulescu

Bucuresti

Summary

I constantly develop my ability to communicate effectively and present my information clearly,as well as deciding what information is important and how to present it, I am able to tailor that information to suit my audience, being very flexible.
- Whether writing or speaking, I get to my point across clearly and
concisely
-I have very good communication skills that I have refined in time thought the multitude of trainings I have taken and delivered ,both in class and online.

Trainings that i have undergone:

Foundations of Management Module 1
Foundations of Management Module 2
Managing Emotions within Tough Situations
The Professional Presenter
Concepts in Field Service Logistics
Field Service Logistics for the Dispatcher
ISO-9001 Quality Awareness for Customer Support Services Moments of Truth
Awareness
Moments of Truth Cultural Awareness Webinar
Platinum Services Training for Dispatch
R12.1.3+ TOI: Implement and Use Field Service and Mobile Field Service - Usability
Enhancements in Wireless and Portal Applications
Managers Moment of Truth Training
Global Dispatch Standardization

I am able to strengthen my ability to think effciently, clearly, logically, creatively and ethically about business in general,with knoedge using SCRUM framework, AGILE,Six Sigma and through work and implementing various projects.
 I have gained decision-making skills in order to apply it to the analysis and solution of any problems
 I have acted as EMEA Back Up Manager or liason with Global Support Management.
- I have strengthened my ability to speak and address large audiences
- Actively participated in the Global Dispatch practice conferences and meetings,supporting the streamlining of workflow and work process, as well as standardization and globalization of customer services.
-Helped draft and review dispatch work flow processes
-Participated in creating ER’s for GSI and have been involved in ER reviews. (Oracle software Emergency Resolution)
-Participated in creating/reviewing the Dispatch standardization and globalization processes
-Delivered the Dispatch standardization Project training in all dispatch centers Globally
-Have created most of the training presentations regarding process changes ,and delivered the
trainings based on that
-Very familiar with Global Dispatch processes and tools used by Global dispatch (GSI,DVS,OBA
,etc..).
-I have delivered 15 Moments of Truth training sessions to participants from various LOB’s and global centers,India,China,Costa Rica,Romania both face to face and online. I

I have been managing projects, training, business analyst, customer support,soft skills trainer,technical trainer for ( various Apps), public speaking. Project management: Integration, Standardization, Globalization of Workflows,work processes, training Development and delivery for integrating Sun Microsystems into Oracle, and other projects I have undergone multiple international customer service trainings ( and also delivered trainings) , public speaking trainings, “Managing emotions withing though situations” ( for CRM), Very passionate about technology both hardware and software.

I was a key part of the creation, and fully delivered “Moments of truth” training ,which was Oracle’s training initiative for Global Hardware Support Dept I am familiar with Oracle E-business Suite, Oracle APEX, Microsoft Office tools, presentations, charts,Windows,Mac OS, Android, CRM apps,Visio and many more. I am a very quick learner when it comed to new software, workflows , procedures and products .

As of me as an individual i love photography ( which i did at a professional level as well: I love natire , am an open minded person, i am used to working, living in multicultural, diverse environments .

And i am still passionate about Photography as well.

Overview

22
22
years of professional experience

Work History

Global Trainer

Oracle
Bucharest
08.2013 - 08.2023
  • Initially i was the trainer for EMEA , for Hardware Dispatch department and Customer Service
  • I was in charge of training all new employees for the center in Bucharest , and also i was part of the Team that managed the integration ,standardization team responsible for integrating Sun MicroSystems in Oracle
  • Worked effectively in fast-paced environments
  • After integrating the EMEA dispatch in the center in Bucharest i started beeing involved with the other 3 centers -Costa Rica (LAD) , Beijing (JAPAC) and India, and was appointed Global Trainer
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • I was also working as part of the Workflow , Processes , App Improvement Global Team, using SCRUM framework, AGIILE and Six Sigma, as part of The Project Management Team aswell
  • I was responsible for the ISO annual ISO audits,and part of the process quality improvement Teams
  • I delivered a large number of trainings , on location, globally and online
  • Applied effective time management techniques to meet tight deadlines
  • Learned and adapted quickly to new technology and software applications
  • Worked flexible hours across night, weekend and holiday shifts
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Strengthened communication skills through regular interactions with others

EMEA Trainer

09.2011 - 08.2013
  • For Dispatch Hardware Support
  • Oracle, Bucharest
  • Trainer for EMEA , for Hardware Dispatch and Customer Service
  • I was in charge of training all new employees for the center in Bucharest (they were all new at start so around 70 only in the Bucharest center
  • And also performed as part of the Project Management Team
  • Demonstrated leadership skills in managing projects from concept to completion
  • Identified issues, analyzed information and provided solutions to problems
  • Self-motivated, with a strong sense of personal responsibility
  • Passionate about learning and committed to continual improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Cultivated interpersonal skills by building positive relationships with others
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Developed and maintained courteous and effective working relationships

EMEA Dispatch Trainer

Computer Generated Solutions
Bucharest
04.2009 - 08.2010
  • I worked in the first 3 months as a customer representative, through phone , e-mail and web applications for a CGS client , PHIPLIPS for a 3 months Project, responding to over 150 customer requests per day and increased the performance of our team
  • After which i took another position in CGS for a permanent client ICON Health &Fitness
  • I was trained by ICON to be the trainer for EMEA in the Dispatch/Customer Service Center in Bucharest
  • I was responsible for training new hires, support employees in the day to day operation and insure Best Practices, Periodic evaluations of the dispatchers and constantly working on making work processes and more efficient and streamlined
  • Excellent communication skills, both verbal and written
  • Applied effective time management techniques to meet tight deadlines
  • Resolved problems, improved operations and provided exceptional service

Focus Puller

MediaPro Pictures
Bucharest
06.2001 - 01.2009
  • Head of the camera departement or' A cam focus puller or first assistant camera (1st AC) is a member of a film crew's camera department whose primary responsibility is to maintain the camera lens's optical focus on whatever subject or action is being filmed
  • Pulling focus" refers to the act of changing the camera lens's focus distance to a moving subject's distance from the focal plane, or the changing distance between a stationary object and a moving camera
  • For example, if an actor moves from 8 meters to 3 meters away from the focal plane within a shot, the focus puller will change the distance setting on the lens in precise relation to the changing position of the actor
  • Additionally, the focus puller may shift focus from one subject to another within the frame, as dictated by the requirements of the shot
  • See filmography Here for all the productions i have worked on , in Romania and other countries,and with various production companies: The 1st AC (or Focus Puller) has one of the hardest jobs on the set
  • And it's one of those jobs that are never noticed until it is wrong
  • Then you get an lot of pressure, or you get fired ..
  • Focus Pulling not only involves what it sounds like, but also the Focus Puller "runs" the department, in the sense of taking care of all the camera gear, and making sure that everything is working perfectly
  • A focus puller relies heavily on the Operator to tell him if the shot is out of focus or on the shot footage
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Resolved problems, improved operations and provided exceptional service
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Worked well in a team setting, providing support and guidance
  • Applied effective time management techniques to meet tight deadlines
  • Worked flexible hours across night, weekend and holiday shifts
  • Proven ability to learn quickly and adapt to new situations
  • Organized and detail-oriented with a strong work ethic
  • Paid attention to detail while completing assignments
  • Strengthened communication skills through regular interactions with others

Education

Bachelor of Arts - Cinemathography Film And Television

06.2005

Skills

  • Project management
  • Assesment procesesses
  • Have been managing projects, training, business analyst, customer support,soft skills trainer,technical trainer for ( various Apps), public speaking Project management: Integration, Standardization, Globalization of Workflows,work processes, training Development and delivery for integrating Sun Microsystems into Oracle, and other projects I have undergone multiple international customer service trainings ( and also delivered trainings) , public speaking trainings, “Managing emotions withing though situations” ( for CRM), Very passionate about technology both hardware and software
  • I was a key part of the creation, and fully delivered “Moments of truth” training ,which was Oracle's training initiative for Global Hardware Support Dept I am familiar with
  • Oracle E-business Suite, Oracle APEX, Microsoft, presentations, charts, Windows, Mac OS, Android, Ios, CRM apps ,Visio and many more
  • Management Consultation
  • Team Exercises
  • Instructor Selection
  • Procedure Manual Writing
  • Program Monitoring and Tracking
  • Job Skill Building
  • Course Materials Development
  • Virtual Learning Management
  • Workforce Training
  • Performance Improvements
  • Systems Implementation
  • Project Development and Lifecycle
  • Work Flow Planning
  • Cost Reduction and Containment
  • Work Planning and Prioritization
  • Technical Presentations
  • Verbal and Written Communication
  • Documentation and Reporting
  • Team Collaboration
  • Complex Problem Solving
  • Performance Monitoring
  • Detail Oriented
  • Agile Methodologies
  • Project Management
  • Customer Relations Specialist
  • Microsoft Office Suite Expert
  • Root Cause Analysis
  • Productivity Improvement
  • Processes and Procedures
  • Quality Assurance and Control
  • Staff Training and Mentoring
  • Conflict Management

Accomplishments

  • Computer and IT knoweldge
  • Transitional support
  • Logistics support
  • Company program support
  • Performance metrics assessment
  • Key Performance Indicators (KPI)s
  • Human performance analysis
  • Annual performance reviews
  • Languages
  • English
  • Excellent
  • French
  • Excellent
  • Italian
  • Excellent
  • Romanian
  • Excellent
  • Spanish
  • Average - I constantly develop the ability to communicate effectively and present the information clearly ,as well as deciding what information is important and how to present it, I am able to tailor that information to suit the audience, being very flexible
  • Whether writing or speaking, I get to the point across clearly and concisely -I have very good communication skills that I have refined in time thought the multitude of trainings I have taken and delivered ,both in class and online
  • Trainings that i have undergone:
  • Foundations of Management Module 1
  • Foundations of Management Module 2

Languages

Romanian
First Language
English
Proficient
C2
French
Proficient
C2
Italian
Proficient
C2
Spanish
Elementary
A2

Timeline

Global Trainer

Oracle
08.2013 - 08.2023

EMEA Trainer

09.2011 - 08.2013

EMEA Dispatch Trainer

Computer Generated Solutions
04.2009 - 08.2010

Focus Puller

MediaPro Pictures
06.2001 - 01.2009

Bachelor of Arts - Cinemathography Film And Television

Ionut Lupulescu