Irina Coda

Tasks/Achievements

• Performed operational tasks across diverse processes while consistently meeting productivity targets and quality audit scores
• Disseminated specialized compliance knowledge, procedures and requirements across different nodes within the Product Assurance team through multiple new hire training/mentoring and knowledge-sharing refresher sessions
• Conducted team-quality audits for onboarding and ongoing processes, identified root causes through collaborative discussions with associates, and enhanced understanding to prevent recurring errors
• Performed deep dives on task-related issues, identified root causes and developed effective solutions
• Came up with innovative ideas aimed at streamlining our day-to-day tasks, making them more efficient and effective
• Handled ticket and escalation resolutions, providing additional support to team members and stakeholders when further assistance was required
• Submitted weekly task records to the team, ensuring timely identification and correction of errors.

Tasks/Achievements

• Executed diverse operational tasks while consistently achieving productivity and quality metrics; conducted product reviews and ensured regulatory compliance for items listed on the Amazon platform
• Participated in User Acceptance Tests and supported the on-boarding of new tools within Product Assurance team
• Conducted training and mentoring programs to new hires by sharing operational expertise.

Tasks/Achievements

• Delivered outstanding service and support from initial to final departure, maintaining a loyal clientele
• Multitasked to meet customer needs, take orders, prepare drinks, and serve customers on time required, ensuring excellent quality services.

Tasks/Achievements

• Greeted and welcomed guests upon arrival, ensuring a warm and friendly first impression
• Maintained open and effective communication with clients, addressing inquiries and resolving issues promptly to enhance customer satisfaction
• Supported senior staff in administrative tasks, such as booking confirmations; recording orders; and partnered with team members to efficiently serve food and beverages on time requirements
• Helped restaurant staff set up small and large events to coordinate smooth execution
• Collected guest feedback to identify areas for service improvement.

Tasks/Achievements

• Delivered good ethics and persuasive negotiation talents, ensuring memorable customer service
• Met sales goals with proactive strategies, such as knowledge of customer preferences and active listening skills regarding cosmetics and optic products, also applying tools for up-selling, and promoting to maximize the profit
• Managed orders regarding the stock necessity and customer requests; inventory of products.