Overview
Work History
Timeline
Generic

Irina Elena Petrescu

Bucureşti

Overview

14
14
years of professional experience

Work History

OTI Team Lead

NielsenIQ
Bucureşti
06.2024 - Current
  • Operational Management: Oversee daily operations of the billing and revenue team, ensuring timely and accurate billing and revenue recognition
  • Compliance and Reporting: Ensure all billing and revenue processes comply with US GAAP, statutory requirements, and internal controls
  • Prepare and review periodic financial reports
  • Process Optimization: Cross-team collaboration to identify and implement improvements in billing and revenue processes to enhance accuracy and efficiency
  • Initiate process changes to standardize, improve performance, and efficiency related to Billing and Revenue Accounting
  • Cross-functional Collaboration: Work closely with sales, client service teams, other departments, and the Regional & Local Finance Team to ensure alignment between billing practices, business objectives, and accurate order and contracts process management in the SAP system
  • Issue Resolution: Handle escalations of complex billing issues, providing solutions to maintain client satisfaction and compliance with financial policies
  • Serve as the point of contact for escalation and change management during audits
  • Performance and Quality Control: Oversee Billing and Revenue functions, ensure KPIs meet key objectives
  • Lead and support related finance transformation projects, supporting new initiatives with professional accounting knowledge

OTI Process Lead

NielsenIQ
Bucureşti
10.2021 - 08.2022
  • Identify problems, determine root causes as well as action plans
  • Make recommendations for improvements within internal processes
  • Work closely with various teams for improvement, automation and standardization of the OTI processes
  • Monitor and evaluate the effectiveness of transformation initiatives, adjusting as necessary
  • Create and conduct trainings for new joiners
  • Provide support to colleagues
  • Develop reports, spreadsheets, tables and dashboards, based on analysis of data from multiple sources
  • Create presentations with data analysis and present it to stakeholders

Revenue Associate with French

NielsenIQ
Bucureşti
10.2020 - 10.2021
  • Administer sales contract and order processing for the respective country in coordination with Client Service;
  • Prepare billing runs and perform month-end activities related to revenue and receivables;
  • Work with Revenue Controlling team to support their deliverables, including: Customer invoicing, Revenue recognition;
  • Support revenue closing activities, including accruals, provisions and reconciliations, are appropriate and accurate and are performed in accordance with US-GAAP/Stat rules, Global COE processes, and together with the Operational Controller;
  • Perform revenue recognition in accordance with US-GAAP criteria and maintain relevant documentation for auditing purposes;
  • Ensure revenue accounting is appropriate and accurate is performed in accordance with US-GAAP;
  • Provide regional input on revenue reporting to the Revenue Controller
  • Perform the controls on revenue processes in scope and ensure adequate controllership is maintained at all times; flag to the Revenue Controller in exceptional cases;
  • Ensure regional statutory compliance related to revenue accounting; monitor and provide guidance on related statutory and tax accounting, reporting, and audit;
  • Assist the Revenue Controller locally on IT/Digital projects pertaining to revenue processes (i.e
  • SAP OTI , Salesforce, Google, etc.) for respective market or region;
  • Identify and recommend process improvements to evolve the revenue function;

Billing Process Specialist

SNC-Lavalin
Bucharest
09.2019 - 09.2020
  • Company Overview: Founded in 1911 and with offices in over 40 countries, SNC-Lavalin is a fully integrated professional services and project Management Company, covering a variety of industry sectors, including mining & metallurgy, oil & gas, environment & water, infrastructure and clean power
  • In many cases, SNC-Lavalin combines these services with its financing and operations & maintenance capability to provide a complete end-to-end project approach
  • Thus, the Finance Shared Services Centre (FSSC) in Romania is the internal 'unit' responsible for the execution and the handling of specific financial tasks
  • Ensure the Billing local guidelines are respected and Corporate policies related to FSSC activities are followed;
  • Deliver activities as per allocated portfolio;
  • Manage the volumes by establishing work priorities and inform the direct supervisor for any situation which could negatively impact the service level;
  • Work closely with the Billing Supervisor/Team Leader to set performance targets, establish teamwork plans, and mitigate risks;
  • Deliver additional required tasks related to all Billing areas;
  • Facilitate the transition of complex projects billing activities to the FSSC;
  • Act as a quality controller across all Billing activities and focus on continuously improving the process:
  • Identify areas of process/system improvements, controls and standardization opportunities and propose initiatives to the direct supervisor;
  • Facilitate improvement ideas implementation and drive standardization;
  • Provide process reports and interpret relevant information to managerial staff while recommending further courses of action;
  • Knowledge management & training;
  • Maintain a high level of knowledge by sharing new information/findings in the team and focus on implementing best practices and improvement ideas;
  • Provide people leadership through coaching, on the job training and performance development of the Billing team members;
  • Provide training to newcomers when required and ensure an efficient and functional backup structure;
  • Problem-solving;
  • Ensure all the communications, escalations and approvals respect the FSSC and Corporate governance setup;
  • Build a strong and productive relationship with SNC-Lavalin internal customers and act as a point of contact for queries and escalations;
  • Coordinate with team members in other FSSC departments, Corporate Functions and Business Units and work together towards solving complex problems;
  • Protect and support organization the values;
  • Contribute to developing a Team-Based culture
  • Founded in 1911 and with offices in over 40 countries, SNC-Lavalin is a fully integrated professional services and project Management Company, covering a variety of industry sectors, including mining & metallurgy, oil & gas, environment & water, infrastructure and clean power
  • In many cases, SNC-Lavalin combines these services with its financing and operations & maintenance capability to provide a complete end-to-end project approach
  • Thus, the Finance Shared Services Centre (FSSC) in Romania is the internal 'unit' responsible for the execution and the handling of specific financial tasks

Billing Reporting Specialist

SNC-Lavalin
Bucharest
09.2018 - 09.2019
  • Help developing the Billing data analysis and reporting system to meet process performance requirements of the Shared Service Centre;
  • Create data dashboards, develop metrics analysis and provide relevant reports to stakeholders;
  • Create, develop and communicate relevant information, dashboards, and analytics summaries to key BU stakeholders under the guidance of the Reporting & Internal Process Control Lead
  • Provide analytics support by coordinating data extraction from various databases and data interpretation for reporting and internal control purposes;
  • Compile internal control test results and provide reports under the guidance of the Reporting & Internal Process Control Lead
  • Measure KPI's to assess team performance trends and report achievements or deficiencies to the Reporting & Internal Process Control Lead;
  • Facilitate performance reviews, workshops, and analytics and reporting related activities specific to the Shared Services Centre;
  • Partner with Systems and Development teams to provide reporting on software solutions;
  • Identify areas of process/system improvements and propose initiatives

Billings Agent With English And French

SNC-Lavalin
Bucharest
03.2017 - 09.2018
  • Prepare invoices and control revenue cycle by applying billing conditions, processing invoices, verifying WIP and receivable balances, and issuing invoices to clients
  • Prepare and issue invoices to customers;
  • Issue monthly customer statements both internally and externally;
  • Update customer files with issued invoices, update billing conditions, and collaborate with project teams for bill presentment;
  • Process credit memos;
  • Update the customer master file with contact information, billing addresses, etc;
  • Enter invoices into customer invoicing web sites (when applicable);
  • Submit invoices by electronic data for internal approvals and issuance to clients;
  • Protect organization's value by keeping information confidential;
  • Contribute to developing a Team-Based culture

Customer Support- Client Service

TELUS International Europe
Romania
11.2016 - 02.2017
  • Handle inbound calls, live chat, and emails correspondence from our Dealer partners to assess their needs and apply timely solutions
  • You will be responsible for providing world-class technical and non-technical support in a call centre environment to our customers
  • Establish and maintain effective relationships, for both internal and external clients
  • Problem determination and resolution of client/dealer issues
  • Proactively keep the dealer/client up to date and communicate relevant information as required
  • Provide ongoing communication to Management regarding processes improvements as well as relevant feedback on products, procedures, price plans, promotions and programs
  • Execute billing and provisioning account changes
  • Support and provide assistance to internal strategic groups, channel services and independent dealers

Customer Success Representative

4PSA
București
03.2016 - 11.2016
  • Respond to customer needs, cases, issues or concerns on different online media channels (email, phone, chat, community, social media)
  • Guide active clients to different organizational resources - website, blog, video tutorials, social channels
  • Manage critical customer situations
  • Provide first level of support for our Hubgets software and SaaS offering
  • Manage and escalate customer needs and requests for product assistance in first phases of sales process (product&services information, demos)
  • Qualify leads, check and refer profiles in our CRM
  • Work with other colleagues so that they can respond accordingly to FAQ, new ideas, observations, opportunities, insights and quality assurance issues
  • Request feedback from customer to improve service on daily basis
  • Implement research campaigns (satisfaction)
  • Implement email and phone selling (inbound & outbound) campaigns and promotions

Customer Support

CGS Romania
08.2013 - 03.2016
  • Contact customers via outbound calls or email in order to inform them about potential issues with their systems and offer them solutions to those issues
  • Pick up inbound calls from customers and offer them assistance in solving their potential issues
  • Creating dispatches in Delta for parts and service in case the campaign is a field replacement unit one
  • Update new information on existing customers in Excel and take down details on the development of the calls

Survey operator/Misterious client

GfK
06.2011 - 09.2012
  • Identifying the right people for the type of survey in progress and convince them to take part in the market study by offering us feedback after testing certain products
  • Supervising promoters at their posts without them knowing and offering feedback on the quality and seriousness of their work

Timeline

OTI Team Lead

NielsenIQ
06.2024 - Current

OTI Process Lead

NielsenIQ
10.2021 - 08.2022

Revenue Associate with French

NielsenIQ
10.2020 - 10.2021

Billing Process Specialist

SNC-Lavalin
09.2019 - 09.2020

Billing Reporting Specialist

SNC-Lavalin
09.2018 - 09.2019

Billings Agent With English And French

SNC-Lavalin
03.2017 - 09.2018

Customer Support- Client Service

TELUS International Europe
11.2016 - 02.2017

Customer Success Representative

4PSA
03.2016 - 11.2016

Customer Support

CGS Romania
08.2013 - 03.2016

Survey operator/Misterious client

GfK
06.2011 - 09.2012

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Irina Elena Petrescu