Summary
Overview
Work history
Education
Skills
Timeline

Irina Alexandrina Ilievici

Business Analyst
Iasi,Iasi

Summary

  • Pensions Administrator with training in preparation and delivering of various case documents. Performing accurate calculations and professional client relations duties to uphold a stellar industry reputation and generate consistent repeat business.
  • Focused Business Analyst and Pensions Administrator working on reports, record accuracy, processing and timeliness. Well-versed in application processing and data gathering interviews. Liaised between management and employees and individuals to advocate for better processes and traing.
  • Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work history

Pension Administrator (Iasi)

Buck
Iasi, Iasi
10.2020 - Current
  • Indexed appropriate paperwork related to benefits.
  • Compliance with filing requirements related to government benefits.
  • Assisted with pensions to clients and members by completing and filing associated paperwork.
  • Assisted colleagues with training needs and drafted training notes.
  • Kept up to date excels with current scheme contact information and passwords for all team members in Iasi.
  • extracted WMS Admin reports for Iasi teams and UK teams as requested and completed teams shared log.
  • Helped daily with distributing incoming WMS post by assigning minimum number of post items to be done by colleagues based on their respective assigned schemes.
  • Facilitated employee and members benefits by updating records.
  • Registered and updated addresses and marital status to maintain accurate records.
  • Produced statements and related paperwork with strict attention to detail to minimise errors.
  • Maintained client records with strict attention to data security protocols.
  • Stayed abreast with laws and regulations to comply with legalities and technicalities.
  • Developed appropriate resources to meet needs of colleagues related to processing.

Business Operations Analyst (Iasi)

Buck
Iasi, Iasi
10.2015 - 10.2020
  • Computer literate in the use of Microsoft Office Suite programs, particularly Word and Excel. Worked daily with PowerPoint and also have experience with licensed Visio at Buck.
  • Helped organisations improve customer satisfaction and achieve measurable results.
  • Communicated with staff at all organisational levels to assess current procedures.
  • Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
  • Applied data toward developing optimum objectives, strategies and plans for Pensions Operations and Business Operations.
  • Worked on Administration reports and extracted data from WMS for All Buck offices from UK and Iasi for all schemes.
  • Worked on Client Listing and Administration Statistics by offices and by specific Schemes as requested.
  • Worked on individual projects like Marital Status Checks.
  • Worked on Management Information Dashboard up to January 2023.
  • Worked on UK Organisational Charts until January 2023 and continuing with Iasi Organisational Charts in PowerPoint.
  • Worked on projects such as Administration Revenue Checks, Client Dashboard, Client Scheme Name Reconciliation, WMS daily and weekly reports, Individual scheme reports both ongoing and ad-hoc, Management Information SLAs reports, Offshoring Iasi presentation, Overtime reports analysis, Pension Admin Query Log, Admin Team PPT Rebranding, AEG 6 month plan, Buck Personal Development Plan HE, Global Vision - Requirements Document Rebranding, Smart DC Brochure Rebranding, NCSW 2019, KGC 2019, The AAF Report actual wording of the report in collaboration with UK management for 6 years, Transaction Tracking Reports, Buck Net Suite Location Check, Contracts Tracing and Mortality Screening 2020, Monitoring OpenAir codes usage reports, New Statistics WMS excluding backlog, worked with all client contracts, Team stats-weekly reports, for 5 years, AAF documentation 2021, Business Impact Analyze 2021, Iasi Colleagues Picture Presentation, assisted with Technical Team - Query Log, Admin Clients reports, worked on Monthly Packs for 5 years with all UK teams, Scheme specific Transactions Detailed reports, WMS daily reports for 7 years.
  • Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Uncovered trends and patterns and reported to senior decision-makers.
  • Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
  • Analyzed business processes, systems and data to identify opportunities for enhancement and efficiency.
  • Analysed complex data sets and studied impacts on business growth and operational efficiency.
  • Documented workflow charts, records and job descriptions to guide overall organisational improvements.
  • Documented process flows and implemented requirements for functional improvements.
  • Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
  • Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
  • Delivered end-to-end IT systems and business change projects in line with project specifications.
  • Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
  • Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
  • Prepared comprehensive analyses and reports for management to inform strategic decision-making.
  • Uncovered root causes of complex business challenges and guided management with data-driven insights.
  • Produced written documentation and visual presentations to report data to influence key stakeholders.
  • Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
  • Unified efforts from multiple departments towards business developments.
  • Conducted in-depth impact analyses, assessing potential effects of proposed initiatives on organisation.
  • Designed and implemented business solutions to align with objectives and industry best practices.
  • Scrutinised existing and proposed methods and procedures.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
  • Encouraged development of clear objectives and action plans.
  • Researched possible organisational improvements on OpenAir procedures.
  • Applied strong analytical skills to translate business requirements into effective technical solutions.
  • Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Identified departures from agreed-upon procedures and standards and helped close gaps.
  • Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
  • Observed systems and staff operations throughout organisation, compiling current and accurate information.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Stayed current on processes and procedures to offer relevant assistance.

Education

Diploma of Higher Education - Psychology

Faculty of Psychology and Education Sciences -Cuza, Iasi
10.2005 - 07.2015

Skills

  • 6 years working as a Business Analyst within Buck
  • 3 years experience working in Pensions Administration (overlapping roles for about 1-2 years)
  • Analytical and conceptual skills applied to 6 years in Buck business management support
    Logical approach to problem solving both from University work in analytics laboratory on projects and in Buck as Business Analyst
  • Strong numeracy skills developed in Business Analyst role within Buck
  • Attention to detail working daily with reports and charts in Microsoft Office Suite programs, particularly Word and Excel, PowerPoint and occasionally Visio
  • Strong literacy skills
  • Strong written and verbal communication skills
  • Confidence in providing feedback by working 6 years directly with Buck UK management face to face during visits and in weekly and monthly Management Information and Compliance analysis calls
  • Complied for 8 years with all Corporate Policies & Procedures (CPPs)

Timeline

Pension Administrator (Iasi) - Buck
10.2020 - Current
Business Operations Analyst (Iasi) - Buck
10.2015 - 10.2020
Faculty of Psychology and Education Sciences -Cuza - Diploma of Higher Education, Psychology
10.2005 - 07.2015

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Irina Alexandrina IlieviciBusiness Analyst