Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Websites
Timeline
Irina Serban

Irina Serban

Key Account Manager
Bucharest

Summary

Dynamic Key Account Manager, with a proven track record at Romanian Business Consult SRL, excelling in building client relationships and strategic negotiation. Expert in driving growth through consultative sales and cross-functional collaboration, I have successfully closed complex contracts and met performance indicators, ensuring client satisfaction and business success. Skills acquired while working as a cost controller help with strategic and critical thinking.

Overview

10
10
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Key Account Manager

Romanian Business Consult SRL
08.2022 - Current


  • I have built and promoted solid and long-lasting relationships with clients, spending time close to them, understanding their needs and identifying business opportunities
  • I followed and closed the contracting process for hardware and software solutions (on prem and SAAS) and led negotiation processes until successful results were achieved.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • I analyzed, together with technical and R&D teams, developments in systems and solutions and promoted and contracted their implementation to assigned clients.
  • I acted as a key point between the client and internal technical teams for the purpose of contracting and delivering custom software solutions on demand.
  • I tracked and met budget execution and value and performance KPIs in accordance with company requirements.

Cost Controller

OMA GLOBAL SOLUTIONS SRL
11.2017 - 08.2022
  • Enhanced communication between finance and operational teams, fostering a collaborative approach to cost control efforts.
  • Monitored inventory levels, implementing controls to minimize stock discrepancies while maintaining adequate supplies for business operations.
  • Collaborated with various departments to identify opportunities for cost reduction and process improvement.
  • Analyzing the financial part of the contracts with the clients and following the correct invoicing of the services
  • Estimating and analyzing the offers and documents issued by the subcontractors in order to comply with the agreed colaboration conditions.
  • Estimation and analysis of costs according to cost centers
  • Preparation and reporting of financial results to the management board.

Key Account Manager

Sedona ALM SRL
08.2015 - 10.2017
  • Sales management and development for fiscal systems and necessary equipments in HORECA and retail area (hunting and farming)
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Negotiating, planning and executing in time of sales activities with the clients
  • Responsibility for contract execution and support for all existing issues on allocated key accounts as a window person and Key Account Manager.
  • Administration of the SEAP procurement and auction platform
  • Organizing the activity of colleagues traveling on the field (establishing appointments for large period, the establishment of system installations all around the country)


Education

BBA - Business Administration

University of Bucharest, Bucharest
04.2001 -

Master of Science - Risk Management

University of Bucharest, Bucharest
04.2001 -

Skills

Key account management

Certification

Scrum Master, Skillab

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Key Account Manager - Romanian Business Consult SRL
08.2022 - Current

Scrum Master, Skillab

07-2022

Project Management Foundations

07-2022
Cost Controller - OMA GLOBAL SOLUTIONS SRL
11.2017 - 08.2022
Key Account Manager - Sedona ALM SRL
08.2015 - 10.2017
University of Bucharest - BBA, Business Administration
04.2001 -
University of Bucharest - Master of Science, Risk Management
04.2001 -

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Irina SerbanKey Account Manager