Irina Serban
Key Account Manager
Bucharest
Summary
Dynamic Key Account Manager, with a proven track record at Romanian Business Consult SRL, excelling in building client relationships and strategic negotiation. Expert in driving growth through consultative sales and cross-functional collaboration, I have successfully closed complex contracts and met performance indicators, ensuring client satisfaction and business success. Skills acquired while working as a cost controller help with strategic and critical thinking.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Key Account Manager
Romanian Business Consult SRL
Bucharest
08.2022 - Current
- I have built and promoted solid and long-lasting relationships with clients, spending time close to them, understanding their needs and identifying business opportunities
- I followed and closed the contracting process for hardware and software solutions (on prem and SAAS) and led negotiation processes until successful results were achieved.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- I analyzed, together with technical and R&D teams, developments in systems and solutions and promoted and contracted their implementation to assigned clients.
- I acted as a key point between the client and internal technical teams for the purpose of contracting and delivering custom software solutions on demand.
- I tracked and met budget execution and value and performance KPIs in accordance with company requirements.
Cost Controller
OMA GLOBAL SOLUTIONS SRL
11.2017 - 08.2022
- Enhanced communication between finance and operational teams, fostering a collaborative approach to cost control efforts.
- Monitored inventory levels, implementing controls to minimize stock discrepancies while maintaining adequate supplies for business operations.
- Collaborated with various departments to identify opportunities for cost reduction and process improvement.
- Analyzing the financial part of the contracts with the clients and following the correct invoicing of the services
- Estimating and analyzing the offers and documents issued by the subcontractors in order to comply with the agreed colaboration conditions.
- Estimation and analysis of costs according to cost centers
- Preparation and reporting of financial results to the management board.
Key Account Manager
Sedona ALM SRL
08.2015 - 10.2017
- Sales management and development for fiscal systems and necessary equipments in HORECA and retail area (hunting and farming)
- Strengthened client relationships through regular communication and effective problemsolving.
- Negotiating, planning and executing in time of sales activities with the clients
- Responsibility for contract execution and support for all existing issues on allocated key accounts as a window person and Key Account Manager.
- Administration of the SEAP procurement and auction platform
- Organizing the activity of colleagues traveling on the field (establishing appointments for large period, the establishment of system installations all around the country)
Education
BBA - Business Administration
04.2001 -
Master of Science - Risk Management
04.2001 -
Skills
Key account management
Client relationship building
Sales and negotiation
Strong communication
Strategic and critical thinking
Problem solving and project management abilities
Financial analysis
Cross-functional collaboration
CRM software proficiency
Consultative selling
Certification
Scrum Master, Skillab
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Manager - Romanian Business Consult SRL
08.2022 - Current
Scrum Master, Skillab
07-2022
Project Management Foundations
07-2022
Cost Controller - OMA GLOBAL SOLUTIONS SRL
11.2017 - 08.2022
Key Account Manager - Sedona ALM SRL
08.2015 - 10.2017
University of Bucharest - BBA, Business Administration
04.2001 -
University of Bucharest - Master of Science, Risk Management
04.2001 -