Summary
Overview
Work History
Education
Skills
Interests
Timeline
Manager

Irina Toanchina

Manager
Bucharest,B

Summary

Dynamic manager with a proven track record at Lavanderia Professional Laundry, excelling in employee motivation and quality control. Successfully reduced turnover by fostering a positive work environment and enhancing customer relations. Adept at relationship building and implementing strategic initiatives to drive service efficiency and achieve organizational goals.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Manager on Duty

Lavanderia Professional Laundry
06.2023 - Current
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Supervising the quality control and ensuring that every object is delievered in very good conditions

Sales Consultant

Atelier Florens Flowershop
09.2022 - 06.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Flower Designer

Dichis Signature Events
05.2022 - 09.2022
  • Created memorable wedding experiences by designing exquisite bridal bouquets, centerpieces, corsages, and boutonnieres.
  • Helped grieving customers navigate difficult decisions by designing beautiful and meaningful funeral arrangements with empathy and compassion.
  • Led informative workshops teaching customers basic flower arrangement techniques to increase community engagement and brand awareness.
  • Implemented seasonal promotions that attracted new clientele and increased overall sales during peak periods.

Asisstant Manager

Lavanderia Professional Laundry
10.2020 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Franchise Owner

5ToGo Coffee Shop
10.2017 - 05.2020
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
  • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.

Waitress Supervisor

Tarte Atelier
01.2016 - 10.2017
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.

Education

Bachelor of Science - Communication And Public Relations

University of Bucharest
Bucharest
04.2001 -

High School Diploma -

Goethe German College
Bucharest
04.2001 -

Skills

Customer service orientation

Interests

I like to be in a permanent evolution and to achieve this I thrive to have interests in polivalent fields such as arts, watching movies, reading, going to courses, developing my communication skills and becoming a better person with each experience life throws me

Timeline

Manager on Duty

Lavanderia Professional Laundry
06.2023 - Current

Sales Consultant

Atelier Florens Flowershop
09.2022 - 06.2023

Flower Designer

Dichis Signature Events
05.2022 - 09.2022

Asisstant Manager

Lavanderia Professional Laundry
10.2020 - 05.2022

Franchise Owner

5ToGo Coffee Shop
10.2017 - 05.2020

Waitress Supervisor

Tarte Atelier
01.2016 - 10.2017

Bachelor of Science - Communication And Public Relations

University of Bucharest
04.2001 -

High School Diploma -

Goethe German College
04.2001 -

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Irina ToanchinaManager