Isabel-Rosaana Damian
Sibiu,Sibiu
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
4
4
years of professional experience
Work history
Customer Service Representative
Telus International
Bucharest, Romania
2025.11 - 2026.02
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
Server
Sani/ Ikos Resorts
Corfu, Greece
2025.07 - 2025.10
- Demonstrated menu knowledge to assist patrons in meal selections.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Managed high-volume orders to ensure timely delivery of meals.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Worked efficiently under pressure during peak hours for seamless operations.
Cook
Xanterra
Montana, USA
2024.06 - 2024.09
- Organised kitchen equipment and utensils for easy access during peak hours.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Adapted cooking methods to create new dishes without compromising on taste or quality.
- Assisted in menu planning for special events or occasions at restaurant.
Sales assistant
Inditex
Sibiu, Romania
2023.08 - 2024.06
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Demonstrated products effectively leading to increased sales conversions.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
Customer service representative
Optimed SRL
Sibiu, Romania
2023.06 - 2023.08
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
Customer service representative
Computer Generated Solutions
Sibiu, Romania
2022.07 - 2023.05
- Collaborated with sales team to maximise product visibility and sales.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Participated in team meetings sharing best practices for improving service delivery.
- Streamlined processes through efficient record keeping.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Bachelor of Philology - Chinese-English Language and Literature
Lucian Blaga University of Sibiu
Sibiu 2022.10 - 2025.06
Master of Foreign Languages - East-asian Studies
University of Bucharest
Bucharest, Bucuresti 2025.10 -
Skills
- Delivery timeframe estimation
- Empathy understanding
- Tactful negotiation
- Client-Focused approach
- Effective verbal articulation
- Familiarity with company policies
- Pressure handling
Languages
English
Proficient (C2)
Spanish
Advanced (C1)
Chinese (Mandarin)
Intermediate
Timeline
Customer Service Representative
Telus International
2025.11 - 2026.02
Master of Foreign Languages - East-asian Studies
University of Bucharest
2025.10 -
Server
Sani/ Ikos Resorts
2025.07 - 2025.10
Cook
Xanterra
2024.06 - 2024.09
Sales assistant
Inditex
2023.08 - 2024.06
Customer service representative
Optimed SRL
2023.06 - 2023.08
Bachelor of Philology - Chinese-English Language and Literature
Lucian Blaga University of Sibiu
2022.10 - 2025.06
Customer service representative
Computer Generated Solutions
2022.07 - 2023.05