Consulting
Is Florea Cristian
Master's Student & Employed
Bucharest
Summary
I am a dedicated professional with a diverse background in data entry, validation, and processing operations, transaction processing, e-commerce administration, and helpdesk analysis and extensive expertise in order managment and supply chain operations. I hold a Bachelor's degree in Business Administration taught in the German language, and I am currently pursuing a Master's degree in Business Administration in German. With a high level of proficiency in the German language, I am open to exploring new opportunities and contributing my skills to a dynamic team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Order Management Analyst
Genpact
11.2024 - Current
- Process hospital-related orders for a German client using Oracle and internal tools.
- Facilitated knowledge sharing among team members through regular training sessions and mentorship opportunities, fostering a collaborative work environment.
- Implemented process improvements to increase the accuracy of sales forecasts, enabling better resource allocation and planning.
- Spearheaded initiatives for continuous improvement, identifying areas for potential growth and championing positive change across the organization.
- Managed complex client relationships with professionalism and tact, resulting in increased repeat business and long-term partnerships.
- Coordinate with various departments to update client order status and resolve any issues promptly.
Helpdesk Analyst With German
Ntt Data
Bucharest, Bucuresti
05.2023 - 11.2024
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Documented support interactions for future reference.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Transaction Processing Associate With German
Accenture
07.2022 - 10.2022
- Verification of guarantees following certain procedures depending on the type of guarantee, then payment, rejection or request for more explanations from the respective client. The entire process is carried out in SAP.
- Reconciled documentation of file to provide accurate transfer of funds.
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
- Properly processed deposits, withdrawals and payments for average of 30 customers daily
E-Commerce Company Administrator
Shock Commerce SRL
03.2021 - 06.2022
- Lead design and review sessions with technical and business staff.
- Streamlined workflow.
- Spearheaded marketing initiatives.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- The main activity of the company was dropshipping. I took care of all the
aspects that were needed, from the creation of the website, and its
promotion through different marketing campaigns, to invoicing and
everything that was needed in this whole process.
Data Entry, Validation and Processing Operator
Pro Business Communication Services SRL
11.2021 - 03.2022
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Maintained compliance with health, safety, and environment practices.
- Audited production reports, tracking data entry and processing errors.
- All the activity was carried out mainly in German, but also in
English and Romanian. - I processed every day more than 250 ads per hour
Education
High School Diploma -
COLEGIUL NAȚIONAL „DOAMNA STANCA”
Fagaras, BV 09.2016 - 06.2020
Bachelor of Business Administration - Business Administration
Fabiz - German - ASE
Bucharest, B 09.2020 - 07.2023
Master in Entrepreneurship And Business - Business Administration And Management
Fabiz - German - ASE
Bucharest, B 09.2023 - Current
Skills
Supply chain optimization
Demand forecasting
Salesforce proficiency
Project management
Teamwork and collaboration
SAP
Customer service
Problem-solving
Time management
Client relationship management
MS Excel
Documentation and reporting
Certification
Itil
Interests
Finance
Business
It
Technology
Sales
Development
Travel and Cultural Interests
Professional Associations
Continuous Learning
Languages
Excellent,5,Excellent,5,Excellent,5
Timeline
Senior Order Management Analyst
Genpact
11.2024 - Current
Master in Entrepreneurship And Business - Business Administration And Management
Fabiz - German - ASE
09.2023 - Current
Helpdesk Analyst With German
Ntt Data
05.2023 - 11.2024
Itil
05-2023
Transaction Processing Associate With German
Accenture
07.2022 - 10.2022
Data Entry, Validation and Processing Operator
Pro Business Communication Services SRL
11.2021 - 03.2022
E-Commerce Company Administrator
Shock Commerce SRL
03.2021 - 06.2022
Bachelor of Business Administration - Business Administration
Fabiz - German - ASE
09.2020 - 07.2023
Deutsche Sprachdiplom (DSD)
03-2020
High School Diploma -
COLEGIUL NAȚIONAL „DOAMNA STANCA”
09.2016 - 06.2020
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