Experienced IT professional with extensive expertise in Office 365, Azure Identity, and cloud-based solutions such as SharePoint Online, OneDrive for Business, and Exchange Online. Proficient in managing enterprise-level tools including Microsoft Teams, Skype for Business, and Security and Compliance platforms. Demonstrates technical skills in PowerShell scripting, Active Directory management, and Azure AD Connect integration. Skilled in web technologies like JavaScript, HTML5, and CSS3 alongside database tools such as SQL Developer . Adept at leveraging monitoring tools like Grafana, Kibana, and Process Explorer to ensure system performance and reliability. Strong background in ITSM platforms including Service Now and Remedy with additional expertise in networking across Windows and Linux server environments. Committed to driving innovation through secure cloud solutions while maintaining operational excellence.