Iulian Gheorghe
Technical Support Specialist
Bucharest
Summary
MAIN SKILLS. I have 10 years of experience as an IT Technical Support acquired in my home country and the United States of America. I offered support for both hardware and software equipment. I worked with big ticket platforms: ServiceNow, BMC Remedy, and Zendesk. Monitoring tools, Nagios, as well as custom. SQL Databases, Putty, Windows Server, Linux, Microsoft Endpoint Console Management, Airwatch, IBM BigFix, vSphare, Veeam Back-up, Lotus Notes, Microsoft 365 Admin, OneDrive, MS Outlook, Virtual Desktop, Zoom, Active Directory, Network Printers/Scanners, Trend Micro Anti-Virus, Kaseya, Webx, Confluence, Slack, Crowdstrike Falcon. I would be delighted to be able to present my experience in detail at an interview
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technical Support Specialist
Venn Software
03.2023 - 12.2023
- Offer support for the Workplace app in both Windows and Mac OS environments -Install and troubleshoot the workplace desktop app in both Windows and Mac OS -Install Citrix workspace on clients devices -Troubleshoot issues regarding Excel add-ins, outlook add-ins, and PDF add-ins and solve the issue as fast as possible -Analyse the logs collected using the Workplace diagnostics to determine connection issues in the app -Manage devices in the workplace back end portal, delete, add, mark as known, unknown -Revoke sessions in admin 365 from Identity, enable MFA for groups or particular users -Check and update the playbooks for the clients that were stored in Confluence -Analyze JSON files to check compliance issues related to the Guardian online app for which we offered support -Check the gateway to which the workplace app is connected -Perform slowness investigation when the apps being launched from the workplace app are not working
- Troubleshoot session printers in both Windows and Mac OS -Troubleshoot Citrix printer/scanner in both Windows and Mac OS -Set up printers/scanners in both Windows and Mac OS -Block malicious emails in the Microsoft 365 Defender portal -Analyze email headers in Mxtool box and block domain, IP, and email address in Microsoft 365 Defender and AppRiver -Set up custom rules in admin 365 using connectors -Manage all aspects for the clients that use the workplace app in admin 365 -Mount mailboxes for users in admin 365 -User the workplace back-end portal to create, delete, and manage security for the users, add users to specific groups, Create SSO’s -Analyze domains in the MX toolbox and guide users to set up DMARC, DKIM, and SPF records on the hosting provider side of the domain that needs the records to be set up -Troubleshoot MS Teams and Zoom issues in both Windows and Mac OS -Offers support and troubleshooting issues related to license issues in Adobe Acrobat and Adobe Acrobat Pro -Perform and gather diagnostics using cmd to check further slowness issue (ipconfig | find "Address", pathping -p 50 -q 10 )
- Day-to-day job: -Use Powershell to mount mailboxes, check for user rights, and add a user to calendars when connected to the Exchange server -Unlock and reset passwords in Active Directory -Install Crowdstrike firewall, monitor the alerts, and follow the procedures when an alert is received -Install remote monitoring software Kaseya on client's devices in both Windows and Mac OS and perform device management in the Kaseya console -Install the TrendMicro antivirus on both Windows and Mac and perform troubleshooting when issues arise
- Perform device management in the TrendMicro console -Monitor the alerts for the Silverky firewall -Troubleshoot Outlook issues related to mounted mailboxes, emails stuck in the outbox, slow Outlook due to caching being enabled for more than 1 year, outlook add-ins, calendar issues, zoom add-ins to schedule meetings, teams add-ins for Outlook to schedule meetings
- Perform restore of deleted folders/ files in the workplace web app -Check server configuration and users connected to the server in the workplace back end when the clients report performance issues
- Check XenApp servers in workplace admin and run automatic scripts to solve performance issues -Do initial troubleshooting for Netx360, Redtail, Worldox, Welthscape, Fidelity, Salesforce -Escalate to Level 2 any new install, upgrade, or update of applications that are on the XenApp server using the macros from Zendesk -Guide users to install and set up Outlook on their mobile phones Android/IOS and tablets IOS - Guide users to install and set up workplace apps on their mobile phones Android/IOS and tablets IOS, collect logs when needed, and check them for any issues related to VPN -Document and escalate tickets to level 2 of support that can’t be solved at level 1 using Zendesk macros -Communicate with the team on different Slack channels to get help with open tickets in Zendesk -Use confluence articles and past tickets in Zendesk to troubleshoot effectively open tickets -In max 24 hours the client was updated about the status of his issue even the ones that were marked as low -The SLA for tickets was: Urgent ones, response and solution in max 60 minutes (user can’t log in to the app, multiple users from a company can’t work due to extreme slowness in the app, multiple apps can’t be launched for a user)
- Normal tickets had a 24-hour response time, and low ones had a 72-hour response time -Respond to open tickets in Zendesk in the agreed SLA and open tickets in Zedesk once a call is received from the customer
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
IT Support Specialist
Danone pdpa
02.2020 - 03.2023
- Monitoring the data center equipment -Replacing the data center equipment together with the network infrastructure department -Fixing the problems of connectivity on the main line and backup in the data center by creating a ticket to the fiber optic infrastructure maintenance teams
- Printer management (Installation and troubleshooting print, MQ server on which the print server is installed)
- Management of phones and tablets running specific applications for Field Sellers and those from factory operations
- Management applications used: Air Watch and Microsoft Endpoint Manager
- Deploy applications and rebuild workstations using: Altiris and Microsoft Endpoint Manager
- Security prevention through internal user information campaigns and by checking Symantec Endpoint Protection and Force Point Endpoint Protection to be up to date
- Responsible for restoring files no older than 2 weeks using Veeam restore and backup
- Periodic speed testing on the WAN connection
- Investigating incidents sent by Security Management regarding suspicious actions in the network
- Installing and providing Lvl 1 support for applications used in DANONE
- (Add-ins for Excel, eLeader, Q4T, Concur, SAP, Medius) -Providing support for access to network-shared folders using the ANT application -Providing support for CISCO conferencing equipment and the Webex teleconferencing application Providing software support for video monitoring -Providing support for OneDrive, Outlook, Ofice365, Pulse Secure (VPN client), Power BI, electronic archiving software (Open Image Client) -Providing Lvl 1 support for SQL database queries for the Tekdan application
- Providing support for Danone users' problems through the Service Now ticketing application
- Day-to-day job: -I have responded to tickets received from our users, in max 24 hours for general issues
- For urgent issues, I have responded in 8 hours, and for critical in 4 hours
- I have used the ServiceNow ticket platform to respond to users’ requests
- I have taken part in the transformation phase of our company to implement local firs
- That meant focusing on the local customers and users
- This implied that old switches and routers had to be replaced by us the IT team to offer a deeper level of support
- To check the basic configuration on SW and routers, I have used putty, to connect to them -I have fixed problems with connectivity on the main line and backup line, in the data center by creating a ticket to the fiber optic infrastructure maintenance teams - I have helped to migrate our old print server from local infrastructure to the cloud where it was hosted on Microsoft Azure infrastructure
- I did the Installation and troubleshooting of our print server called, MQ
- I have managed the phones and tablets running specific applications for Field Sellers and those from factory operations
- Management applications used: Air Watch and Microsoft Endpoint Manager
- Deploy applications and rebuild workstations using: Altiris and Microsoft Endpoint Manager
- Security prevention through internal user information campaigns and by checking Symantec Endpoint Protection and Force Point Endpoint Protection to be up to date
- I did restoring of the files, no older than 2 weeks using VM Ware restore and back-up
- I did Periodic speed testing on the WAN connection
- I have investigated incidents sent by Security Management regarding suspicious actions in the network
- Installing and providing Lvl 1 support for applications used in DANONE
- (Add-ins for Excel, eLeader, Q4T, Concur, SAP, Medius) -I have provided support to network shared folders using the ANT application - I have provided support for CISCO conferencing equipment and the Webex teleconferencing application Providing software support for video monitoring -I have provided support and solved issues for OneDrive, Outlook, Ofice365, Pulse Secure (VPN client), Power BI, electronic archiving software (Open Image Client) -I have provided Lvl 1 support for SQL database queries for the Tekdan application.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Specialist
Royal Caribbean International
10.2018 - 02.2020
- Duties - Offer shipboard (on the cruise ship) support to users - Escalate issues that are not solved at our level, to shoreside through remedy tickets
- Respond to tickets from the iSupport platform according to SQM, and SLAs
- Monitor the equipment and services for critical errors using the CA Spectrum monitoring tool, and resolve the errors ASAP
- Also, inform the IT Manager - Monitor the PBX system for critical alarms, check the alarm ASAP, inform the IT Manager - Monitor the onboard software and services to work with no errors
- Perform the afternoon procedure
- In case of system or service not working, fix it ASAP, inform AITM and ITM - Perform the morning procedure
- Check to see if the day has been rolled
- Check all major services are working, and that TIBCO services are up and running
- Also, the FIDELIO interfaces are up and running
- Monitor the PDAs and DSDs to be always synced with the server
- Use A-PASS to monitor - Monthly RDP (remote distribution panels) checks
- Checks for alarms and signal lights
- Also, monitor the RDP temperature using the RARITAN interface
- Monitor and fix VB’s (Virtual Balcony) issues using NAGIOS
- Checking the virtual servers using vSphare, for stuck interfaces, during morning and afternoon
- Check IG servers (IG01, IG02, IGPOSINT01, IGPOSINT02, IGWEB)
- Also, check the PMS xml service and Payment card service, are up and running
- Check the virtual servers for drive space using Hyna and RVTools, and inform AITM of low disk space
- Also, check if Cylance is installed and the uptime of the virtual servers and Cisco servers
- Check using CA to remote control to ANCALL, for the server to be up and running and the interface to be up and running
- Process PBX interface - Check MERU APs to be functional
- Fix any signal issues and offline APs
- Also, check for any offline DAP NEC ap’s
- Perform weekly restore and backup tests using Veeam and TSM software
- Replace and reconfigure switches
- Check for correct VLANs to be set up
- Check DC 1 (primary data center) and DC 2 (secondary data center), equipment for errors
- Also, replace any faulty equipment
- Monitor the DCs for critical alarms
- Also inform AITM, ITO, and ITM of critical alarms in the DCs -Check, replace, and reconfigure any faulty POS devices
- (Tablets, J225 and J2 680) - Configure the DSD and PDS using Airwatch and GroundControl - Reset, Unblock AD accounts, raise remedy ticket to shoreside, for creating new users in AD
- Check the SQL DB, using SQL Enterprise Manager, to see if the voyage data is accurate -Restore files using VEMM, when the user requests, through a ticket -Give permissions over files and folders, map network drives -Troubleshoot IBM Lotus Notes issues -Deploy custom software and standard builds using IBM BigFix -Issues high and medium remedy tickets -Perform Time Change over Windows and Linux Servers
- Day-to-day job:
- I have responded in the SLA levels, for the tickets received through the iSupport platform, which are: 48 hours of response time for low tickets, usually I respond in 1 hour for low tickets
- For the medium to high tickets, I have responded in max 30 min
- Responded to issues, made by GS and guests using the Guest Log platform, in less than 30 minutes
- I have responded to guest issues regarding: IPTV, VBs, IP Phones, and internet service
- I have checked and responded to tickets, regarding setting up network printers (Lexmark and Konica)
- Troubleshoot network and USB printers
- Giving the user, the right to have access to print in color, on color printers, connectivity issues, and print quality
- I have set up and installed receipt printers like Epson TMS 880
- Also, I have configured the network port for the galley printers
- Also, I have configured Evolis printers in FIDELIO
- I have restored deleted files on the network drives using Veeam software
- The files could be restored on a 2-week max period
- I reconfigured CISCO switches when the configuration got corrupt
- I have checked the VLANS to be set up accordingly
- VLAN 500 POS, VLAN 10 VB and IPTV
- VLAN 260 voice
- I have reconfigured, and configured POS devices, using Acronis and Redu (image restore software)
- Checked the name of the POS
- Checked to see if the POS was added under the correct OU in AD
- Also, I have reinstalled and reconfigured tablets that were using the POS software to have the correct server IP and to be in the correct OU in AD
- Also, I have checked the virtual server ANPOS, for the mentioned checks in AD
- I have troubleshot IBM Lotus Notes issues
- Restore archives, and restore user profiles
- Reconfigured IBM Lotus Notes
- I have made time changes, over Windows servers and Linux servers
- I have checked to see if a time change was made on the ASR Linux server and Windows servers
- Updated the global Group Policy regarding time change
- I have made the EOV (End of Voyage) procedure phase 1 and 4
- I have checked to see if the future voyage data was accurately added in applications: Infogenesis Universal Desktop
- Checked the SQL DB on the ANCALL server, using SQL Enterprise Manager, to see if the voyage data is accurate
- At user request issued through a ticket, on the iSupport platform, I have deployed custom software and standard builds using IBM BigFix
- Issued high and medium remedy tickets
- I have made remedy tickets for the AS400 platform because the user password couldn’t be reset
- Also made remedy tickets for data not being passed from one application to another (EasyCare not posting charges to Fidelio)
- Also, I have made, a high remedy ticket, for the EON interface not syncing, with the shoreside database
- I have performed the morning and afternoon procedures
- In the morning procedure, all the major software is checked for errors and the interfaces are also checked
- Also, I’m doing a check in the DC1 and DC2 for any issues regarding the equipment
- Also, in the morning procedure, we are rolling the financial day, in all the systems and checking using vSphere if the financial day has ended on designated virtual servers: ANCALL, ANIG01, FIDELIO services, Tibco DashBoard
- During this time, I’m stopping and starting services like the PMS XML interface and Payment card
- In the afternoon procedure, I monitored the main services and interfaces, to be up and running, with no issues
- I have solved tickets regarding giving permissions over files and folders, and map network drives
- Troubleshoot applications like Medalia, where users couldn’t log in
- I have checked for proxy settings and user rights
- I have checked MERU APs to be functional
- Fixing any signal issues and offline APs
- Also, I have checked, for any offline DAP NEC APs
- I have reimaged Raspberry PIs, to be used in the guest staterooms, as a Virtual Balcony
- I have configured the PI, and made the settings, on the NAGIOS side, to be visible in this system
- Also, I have configured the IP address and inserted the correct Mac, in CA Spectrum
- Also, I have checked the video converters for any issues
- Restarted the convertor if issues were present
- Usually, the image, that was displayed on the TV, was distorted
- I have checked the RARITAN tool to monitor the RDP temperatures
- Also, I have installed and configured custom software like SilverWhere, HotSos, POS, and Fidelio.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Administrator
Gebruder Weiss
10.2017 - 10.2018
- Respond in max 24 hours, to all user's technical enquires, received in the ticketing platform (Microsoft SharePoint) -Escalate all the issues that can’t be resolved at my level to: Networking, IT Infrastructure, Software, EDI/web modules in Austria -Offer support in testing the software: For now, we are going to test the deployment of Win 10, on all of our workstations
- Test the e-learning platform and testing of a new admin tool for workstations
- Offer support for all the issues related to MyCRM, (Errors received when accessing the e-mail integrated with MyCrm) -Offer support for the in-house applications: ELK, WAMAS, and CIEL
- All the errors are handled at our level; the rest of them, that can’t be solved by us, get escalated to Austria Support
- Regular day checks in the Data Centre Room
- Check MPLS, check routers, check backup routers, check the DVR system that handles the CCTV system -Offer support and query the database used for handling the workstations and employees -Offer support in all the Network-related issues
- Slow connections, connections that are down, database servers that are down -Offer support on the field for the branches that are handled by us: Install equipment, test it, and monitor it
- E.g
- We had to add in the Sibiu Branch new routers, switches plus APs to be used with the scanner system (Falcon scanners)
- Offer support for the scanner system
- Install the software, test if it connects to GSM data and wi-fi, and test WAMAS, an in-house app on the scanners
- Day-to-day job: - Answer employee’s inquiries via phone and ticketing platform (MS SharePoint)
- The requests vary from granting permissions to various applications, to troubleshooting network losses between our branch and the local branch
- Creating users in AD, setting up the e-mail account, granting access to SAP, and password management
- Resetting the user's profiles when they get corrupt through the Admin tool ( in-house software that connects to the DNS server, that has installed the AD) -Printer management (troubleshoot connectivity issues, network set-up through admin tool) -All the incidents that relate to, slow connections, connections that are down, database servers that are down
- All of these issues are troubleshot by us using CMD commands (pinging -t, trace rt, Arp –a), after the issues get identified then the ticket is escalated to Lvl 2 support in Austria - Regular day checks in the Data Centre Room
- Check MPLS, check routers, check backup routers, and check the DVR system that handles the CCTV system
- Offer support on the field for the branches that are handled by us: Install equipment, test it, and monitor it
- E.g
- We had to add in the Sibiu Branch new routers, switches plus APs to be used with the scanner system (Falcon scanners).
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Support CSR PMT
Honeywell
02.2017 - 10.2017
- Research Chem Honeywell Romania, -Take part in the morning briefings and make a small overview of the status: Order entry, Cancelation, EDI, E-Commerce
- Help the Marketing, Logistics, and Sales teams with support regarding Stock control and stock Check, and make a map of what the client needs to improve in the module
- E.g
- Multiple Scheduled per-day shipments
- Help the Marketing, Logistics, and Sales teams with sample orders for specific chemical materials
- Enter in SAP Orders received from the Customer
- Keep track and use work-flow to update (SAP): Customer Master Data and lease with IT Tech Stewards
- Respond to salesforce cases promptly and inform the client of their status
- Work with teams from APAC and the Americas regarding Order Entry, cancellation, Stock control, and salesforce cases
- Use SAP and Salesforce to send Invoices to customers
- Use SAP transactions to generate reports, regarding the status of EDI, Order Entry, Cancelation, Debit/Credit, and E-commerce
- The reports are generated every 4 hours and daily
- Day-to-day job: -I was responsible for the flow of documents from EMIA Research Chem, APAC, and Americas, by using T-codes in SAP, to make a detailed report of the 5 main buckets, that form the Research Chem day to day-to-day inputs
- The codes I had to use were ZSD_Marssales, v14, zsd18
- These T-codes were useful for extracting data from SAP, copy-paste it into Excel, and making pivots to display data
- I work in salesforce on assigned cases and resolve them, in the allocated target, 20 cases are closed per day
- I worked with the Trade Compliance department to send customers specific documents like the Z9 end-user declaration, and ZQ End User Declaration
- After they receive the documents, the orders are unblocked from SAP
- I worked with the Data Steward Team to make workflows and new modules in Customer Master Data, Material Master Data, and Price Master
- I worked with Pricing Team to update the Price Master, by creating the Work-flow specific for ZR10 missing in the order -I worked with the Material team to update the Material Master when the material wasn’t available in stock
- I did this by creating a workflow in SAP
- When a customer places an online order, I had to process it in SAP and send the invoice to the Customer
- Set up an online customer account by setting the required permissions for that client
- I took part in the monthly team meetings where we focused on the 5 main buckets from the salesforce report and how we can optimize the process
- E.g
- Invoice and Z9 and ZQ automatization, EDI automatization.
- Updated account information to maintain customer records.
IT Functional Support
High Tech System And Software
07.2016 - 02.2017
- Duties: -Assist the customers with their requests -Go to the customer site and install the app: DataKlas Pharmaceutical -Resolve all technical issues in the agreed time frame -Collaborate with DBA and Software Development department to identify bugs in the app fix them, and update everything in the ticketing system
- Report broken replications issues found in the report, issued by the Server Monitor Team
- Identify network issues: SQL replication not working
- Fix network printers, receipt scanners (Honeywell), fiscal printers (Datecs), and card readers (Omnikey)
- Resolve customer issues by updating specific tables in the database
- Train the Pharmacist on site, on how to use the app
- Day-to-day job: -Offer support for DataKlas app
- Dataklas app, it's an ERP designed to handle, warehouses, fleet management, Financial Reports (BI), Medical, and Pharmacy retail
- I offered support for Pharmacies
- Department DataKlas Pharmaceutical -If a customer had an issue with the app: E.g
- Fiscal receipt blocked, Receipt Scanner that doesn’t scan, (Incorrect date, value, product) in an Invoice
- I had to connect remotely through RDP or TW on the customer’s WorkStation and begin to resolve the issue
- The database is structured in 3 big master tables: ElmDic, InitInfo, and Constants
- If a customer requests to change a CIM for a drug, I had to go into the product table, Elemstoc, Infostoc, and FlashStoc
- The updated table would be InfoStoc
- I used stored procedures to validate medical recipes in the National Health Care System
- Namely E102 form
- Had to make use of joins to see relevant information
- For example
- To see products in a receipt that have been sold to a customer
- All the queries begin with Recovery SQL statements: Begin Tran ...........
- Rollback and then Commit
- On the field and at the customer site, I had to install Network printers, Receipt Scanners (Honeywell), card scanners (OmniKey), and tokens to connect to SIUI (National Electronic System)
- I had to make the appropriate inserts and updates on site in the database for Fiscal printers, Tokens, SIUI server, and digital certificates like Infotreat
- I had to train the Pharmacist on-site to use the app
- Check the installed apps and peripherals to work -On-site testing of SQL instances and transactions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Technical Support
EValue International
09.2015 - 07.2016
- Handle in the fastest time the technical issues, that clients have The customer satisfaction level No complaints from the customer
- Day-to-day job: I was able to acquire in a short time, 3 weeks, the needed technical knowledge (Internet, DTH, IPTV, FMC, TTWM)
- I managed to stay in the agreed, performance indicators
- Overall 98% evaluation score, which defines my eligibility for a bonus
- I managed to learn my way out of difficult situations
- Be polite and resolve the Customer technical issues fast
- I managed to stay within the agreed SLA /KPI
- 20% max deviation from the base Score
- I managed to team up with my colleagues to stay within the agreed team score Which is: Customer satisfaction above 96%+AHT
- I learned to use a knowledge base, in the fastest way possible, to solve customer technical issues
- I took part in ongoing training (Internet e.g.), where I broadened my technical skills and soft skills.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Dental Technician
The University of Medicine And Pharmacy Carol Davila
Bucharest, Romania 04.2005 - 05.2008
Bachelor of Science - Public Administration
SNSPA State University (National School of Public Science And Administration)
Bucharest, Romania 04.2010 - 05.2013
Skills
ServiceNow, BMC Remedy, and Zendesk Monitoring tools, Nagios, as well as custom SQL Databases, Putty, Windows Server, Linux, Microsoft Endpoint Console Management, Air watch, IBM BigFix, vSphare, Veeam Back-up, Lotus Notes, Microsoft 365 Admin, OneDrive, MS Outlook, Virtual Desktop, Zoom, Active Directory, Network Printers/Scanners, Trend Micro Anti-Virus, Kaseya, Webx, Confluence, Slack, Crowdstrike Falcon
Account Management
Local Area Network (LAN) Engineering
Technical Support
Application Support
Service Support
Videoconferencing
Software Installation
Desktop Support
Data Recovery
Software Diagnosis
Hardware Diagnostics
Network Diagnostics
Mac Systems
TCP/IP
LAN/WAN
Issue Troubleshooting
Microsoft Outlook
Windows 10
Wide-Area Networks
Ticket Support System Management
Data Backup
VMware and Oracle VM
Mobile Device Management
Virtual Machine Operation
Permissions and Access Control
VoIP Systems
VPN Configurations
Nagios Monitoring Software
T-SQL Coding
Structured Query Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Technical Support Specialist
Venn Software
03.2023 - 12.2023
IT Support Specialist
Danone pdpa
02.2020 - 03.2023
IT Support Specialist
Royal Caribbean International
10.2018 - 02.2020
IT Support Administrator
Gebruder Weiss
10.2017 - 10.2018
Support CSR PMT
Honeywell
02.2017 - 10.2017
IT Functional Support
High Tech System And Software
07.2016 - 02.2017
Technical Support
EValue International
09.2015 - 07.2016
Bachelor of Science - Public Administration
SNSPA State University (National School of Public Science And Administration)
04.2010 - 05.2013
Bachelor of Science - Dental Technician
The University of Medicine And Pharmacy Carol Davila
04.2005 - 05.2008