Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CGS - Project Verizon
Romania, Constanta County, Constanta
07.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Participated in training programs to enhance product knowledge and customer service skills.
Cashier
I.I. Ghimici Carolina
Romania, Constanta County, Navodari
10.2021 - 03.2024
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Stocked, tagged and displayed merchandise as required.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Assisted customers with finding suitable products, leading to higher sales revenue.