Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iuliana Ghimici

Navodari

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CGS - Project Verizon
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Cashier

I.I. Ghimici Carolina
10.2021 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Assisted customers with finding suitable products, leading to higher sales revenue.

Education

Psychology

Andrei Saguna University
Romania, Constanta County, Constanta

High School Diploma -

Traian Theoretic Highschool
Romania, Constanta County, Constanta
07.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency

Languages

Romanian, English
Native language
Romanian
Proficient
C2
English
Upper intermediate
B2

Timeline

Customer Service Representative

CGS - Project Verizon
07.2024 - Current

Cashier

I.I. Ghimici Carolina
10.2021 - 03.2024

Psychology

Andrei Saguna University

High School Diploma -

Traian Theoretic Highschool

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Iuliana Ghimici