Linux Internet Protocol Suite (TCP/IP) SNMPc ENM OSS U2000 NetAct Jira Pipefy ZendeskG-Suite Shopify Deel
Iuliu Lupu
Network Support Specialist
Remote
Summary
Proficient Network Support Specialist offering more than 7 years of experience in in network technical support, troubleshooting networking devices, Internet Protocol Suite (TCP/IP) and helpdesk operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Network Support Specialist
Minim Inc (Motorola Network)
Manchester, NH (Remote)
05.2022 - Current
- Solving 1000+ support cases per month through various channels, including email and chat; servicing up to 4 chats at a time.
- Collaborate with escalation teams to solve complex, unique issues
- Assisted in support cases for 500+ ISP accounts, working cross-functionally with marketing, sales, and Engineering teams
- Creating and monitoring JIRA escalated cases from creation to solution while maintaining open lines of communication with impacted parties.
- Providing Invoice and billing confirmation in collaboration with Finance team
- Excellent technical support to customers through diagnosing, troubleshooting and resolving any issues related to Motorola Networking Devices.
Network Monitoring Engineer
Digi Communications (RCS&RDS S.A)
Oradea (Remote)
03.2017 - 08.2022
- Monitoring and troubleshooting 2G/3G/4G/5G, Backbone IP and Carrier Business Unit networks.
- Monitoring, troubleshooting and escalating network issues for MPLS business customer. Drafting monthly SLA reports.
- Providing support for MPLS and Proactive Business Customers.
- Communicate with strategic business clients, other departments as field technicians, technical support and commercial departments.
- Performed reports for downtime of monitoring types of equipment.
- Maximise network performance by monitoring performance, troubleshooting network problems and outages.
- Troubleshoot and escalate incidents in network for equipment as: Cisco, Juniper, Huawei, D-Link.
- Use specific applications for network monitoring as: SNMPc, OSS, U2000, NetAct, NetNumen U31, ENM.
Technical Customer Support
Digi Communications (RCS&RDS S.A)
Oradea
01.2016 - 06.2017
- Answering over 40 calls per day from customers and solving their technical or financial issue. Providing accurate information in professional manner.
- Recognized escalation needs and create tickets for layer 2 engineers
- Troubleshot problems with software, hardware and networking for users.
Maintenance Tehnician
Wildflower Golf Course ( (American experience program)
Detroit Lakes
06.2015 - 10.2015
- Maintenance of Wildflower Golf Course with 18-hole course featuring over 7,000 yards of lush fairways.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor’s Degree - Automation And Applied Computer Science
Faculty of Information And Electrical Technology
Oradea, BH 10.2014 - 07.2018
Skills
Network Troubleshooting & Remote work support
Root Cause Analysis & Failure resolution
Network device monitoring
Local Area Network (LAN) Engineering
Network Infrastructure Monitoring
Wireless Networking & 8021x experience
MPLS
SNMP monitoring
Technical infrastructure upgrades
HTML and CSS & Familiar with JavaScript
Software
HOBBIES
Passionate about new technologies, networking, and blockchain.
I love to practice sports like animal flow or mobility.
My biggest hobby is spending valuable time with my family, especially with my son while exploring the beauty of nature.
Timeline
Network Support Specialist
Minim Inc (Motorola Network)
05.2022 - Current
Network Monitoring Engineer
Digi Communications (RCS&RDS S.A)
03.2017 - 08.2022
Technical Customer Support
Digi Communications (RCS&RDS S.A)
01.2016 - 06.2017
Maintenance Tehnician
Wildflower Golf Course ( (American experience program)
06.2015 - 10.2015
Bachelor’s Degree - Automation And Applied Computer Science
Faculty of Information And Electrical Technology
10.2014 - 07.2018