Iustina Elena Pavel
Bucharest
Summary
Passionate about foreign languages and cultures, I thrive on interacting with individuals from diverse backgrounds. Leveraging my customer service skills, I provide exceptional experiences. Commited to providing each customer with a positive and memorable encounter, I am dedicated to delivering outstanding service. Recognizing the aviation industry as the perfect match for my values and aspirations, I am eager to contribute my enthusiasm and expertise to this dynamic field.
Overview
6
6
years of professional experience
Work History
Ad Moderator
Genpact
02.2022 - Current
- Reviewing a queue of ad campaigns and landing pages submitted from advertisers to be checked and approved or rejected based on ad policy
- Checking on the language relevancy and updating for machine learning
- Understanding and remaining up to date with content policies and guidelines shared by the customer
Turkish Speaking Customer Support Agent
International Marketing Center
08.2021 - 11.2021
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits
- Managing daily large amounts of inbound calls, chats and emails to facilitate customer service
- Remaining calm and professional in stressful circumstances
Brand Promoter
Brandlink
03.2019 - 06.2020
- Engaging with customers to share information about products and services
- Maintaining an impeccable grooming while on duty
- Promoting branding initiatives while maintaining product displays according to company’s standards
Education
Master’s Degree - Islamic Studies
Bucharest01.2023
Bachelor’s Degree - Philology
Bucharest01.2021
High School Diploma - undefined
Botosani01.2018
Skills
- Proactive Learner
- Thoroughness in Task Execution
- Proficient in Task Scheduling
- Cross-Cultural Interaction Skills
- Efficient Work Ethic
- Customer-Centric Approach
LANGUAGES
English – Advanced
Turkish – Upper Intermediate
French – Beginner
Romanian – Mother Tongue
Timeline
Ad Moderator
Genpact
02.2022 - Current
Turkish Speaking Customer Support Agent
International Marketing Center
08.2021 - 11.2021
Brand Promoter
Brandlink
03.2019 - 06.2020
Master’s Degree - Islamic Studies
Bachelor’s Degree - Philology
High School Diploma - undefined
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