Microsoft office
Jaroslav Unatinszki
COO
Bucuresti
Summary
- Accomplished Chief Operating Officer with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
- Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
- Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
COO
Eucom Business Language
Bucharest
03.2022 - Current
- Developed quarterly business plans to evaluate cost projections.
- Led operational oversight and budgetary supervision for 1 location.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Managed crisis response to minimize potential negative impacts on company.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Developed and implemented recommendations for service improvement.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Devised and presented business plans and forecasts to board of directors.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Created succession plans to provide continuity of operations during leadership transitions.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Monitored key business risks and established risk management procedures.
- Managed financial, operational and human resources to optimize business performance.
- Directed technological improvements, reducing waste and business bottlenecks.
Operations Manager
Salesianer Gruppe
Bucharest and Bratislava
02.2019 - 02.2022
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Director
Asirom - Vienna Insurange Group (VIG)
Bucharest
03.2018 - 02.2019
- Presented insurance products and services at industry trade shows and client-sponsored events.
- Drove team of 8 direct reports in new item distribution, merchandising and supply management.
- Executed strategic plans for growth and new acquisitions.
- Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
- Hired, trained and built high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Utilized consumer trends to shape sales approaches.
Chief of Staff
Asirom - Vienna Insurance Group (VIG)
Bucharest
08.2017 - 03.2018
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized and updated databases, records and other information resources.
- Negotiated and executed contracts on behalf of department.
- Built and managed processes for tracking and monitoring department performance.
- Created reports, presentations and other materials for executive staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Sales Manager
Solartec s.r.o.
Bucharest
03.2013 - 06.2017
- Elaborate market studies regarding the renewable energy sector in Romania.
- Identifying business opportunities for the organization and managing key client relationships.
- Conduct extensive market research prior to starting up a project and continue gathering information throughout the life of the project.
- Improving the market position of the company and helping it in every way to attain the desired financial growth.
- Planning the long term goals for the company and ensuring that they are executed in the due course of time.
- Delivering of presentations and carrying negotiations with both clients and prospective clients.
- Maintaining extensive knowledge of the current developments in the business market in order to assess the position of the company and determine how to improve it.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove sales by developing multi-million dollar contract sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
Business Development Manager
Lumen Electric RO
Bucharest
03.2009 - 03.2013
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Operations Manager
Falck Fire Services
Ploiesti
07.2008 - 02.2009
- Keeping permanent contact with the customer (Petrom refinery)
Implementing and elaborating working procedures for the fire fighters. - Negotiating contracts and keeping evidence of the subcontractors.
Coordinating the fire fighters from the administrative point of view. - Elaborating budgets for acquisitions and purchasing – the value of the purchase budget: EUR 1M/year.
- Constant improvement of the quality of our services towards the customer for maximizing his satisfaction.
Administrative duties. - Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
Commercial Manager
CS Cargo a.s.
Ploiesti
04.2007 - 06.2008
- Establishing commercial contacts, negotiating and closing contracts
- Elaborating and implementing annual sales plan
- Managing sales and marketing budgets
- Implementing marketing plan and participating in business plan realization
- Promoting company, analyzing competition, conducting market studies
- Elaborating, planning, implementing and controlling promotional activities of the company (budgets, deadlines, results)
- Following up contracts (client reporting, deadlines)
- Suggesting methods to operational department for maximizing client satisfaction
- Proposing modifications to commercial offer
- Administrative duties
- Visits to clients (countrywide)
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Researched market to identify potential customers, increasing customer accounts by 35%.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
Controller
Lumen Electric RO
Bucharest
03.2005 - 04.2007
- Control Manager - internal auditing, quality control, elaborated and implemented internal norms and working procedures, control of subsequent enforcement and functioning of procedures.
- HR and administrative manager - restructured company’s staff, decisional responsibilities in recruiting process
- Marketing manager
- Elaborated annual sales plan
- Followed contracts (client reporting, payment deadlines)
- Suggested solutions to operational department for improving client satisfaction
- Elaborated, planned, implemented and controlled company’s promotional activities (budgets, deadlines, results)
- Proposed modifications to commercial offer
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Calculated salesperson commissions based on established parameters and disbursed payments.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Supported program managers in providing procedural training on finance and accounting.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
Journalist Intern
Mediafax
Bucharest
02.2003 - 03.2005
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Collaborated with editors and other staff members to refine story angles and content.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Developed relationships with sources and contacts to gain additional insight.
- Researched and analyzed newsworthy events, trends and issues.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Edited, proofread and fact-checked content for accuracy.
Education
Bachelor's Degree - Foreign Languages And Literatures
University of Bucharest
Bucharest 09.2001 - 06.2005
Skills
Operations oversight
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of over 300 staff members.
- Achieved higher performance by introducing dedicated ERP for professional laundries.
- Achieved better sales results by introducing CRMs with accuracy and efficiency.
Affiliations
- Society of Human Resource Management
Software
Autocad
Visio
Interests
Public speaking
People managemet
Performance management
Wind surfing
It is, first of all a very social sport. The communities that are created around windsurfing are among the most helpful and social I have come across. Everyone is willing to share their knowledge with you if you are stuck or having trouble at the sport.
Timeline
COO
Eucom Business Language
03.2022 - Current
Operations Manager
Salesianer Gruppe
02.2019 - 02.2022
Sales Director
Asirom - Vienna Insurange Group (VIG)
03.2018 - 02.2019
Chief of Staff
Asirom - Vienna Insurance Group (VIG)
08.2017 - 03.2018
Sales Manager
Solartec s.r.o.
03.2013 - 06.2017
Business Development Manager
Lumen Electric RO
03.2009 - 03.2013
Operations Manager
Falck Fire Services
07.2008 - 02.2009
Commercial Manager
CS Cargo a.s.
04.2007 - 06.2008
Controller
Lumen Electric RO
03.2005 - 04.2007
Journalist Intern
Mediafax
02.2003 - 03.2005
Bachelor's Degree - Foreign Languages And Literatures
University of Bucharest
09.2001 - 06.2005
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