Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jeffry Manuel

Restaurant Manager
Bucharest

Summary

Proven leader in hospitality management with extensive experience at Princess Cruises, adept at elevating guest satisfaction through meticulous staff management and customer engagement. Excelled in schedule coordination and complaint resolution, ensuring a 5-star dining experience. Skilled in both team leadership and fostering positive guest relations, significantly improving service standards and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Princess Cruises Lines
10.2022 - 07.2024
  • As Restaurant Manager it is my paramount to make sure that the guest highest satisfaction has being met and provided by the team mates each and every single meal of the day.
  • As main in charge of the dining room and also door host,i make sure the guest will be seated accordingly in timely manner and to make sure that the guest sitting arrangement as per their request will be granted.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Conducted health, safety, and sanitation process(USPH rules and regulations)evaluations to identify and remedy any violations immediately.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Asst.Restaurant Mgr.(Formerly F.B Supervisor)

Princess Cruises
05.2017 - 10.2022
  • As Asst.Restaurant Manager it is my paramount to make sire the guest satisfaction from the very first day of the cruise till the last day of their cruise. Making sure that the staff maintain the highest level of hygiene at all times.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducting ones or twice a month USPH rules and regulations as well as food and beverage service related topics.

Waiter

Princess Cruises
09.2006 - 01.2017
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Asst.waiter

Princess Cruises
06.2006 - 09.2006
  • Greeting the guest upon arrival,guiding them to the available tables or waiting areas when necessary.
  • Maintained and clean and organized dining area for an enjoyable guest experience.
  • Making sure that the waiter is being well assisted in timely manner in regards of food and beverage service.

Buffet Steward

Princess Cruises
04.2005 - 02.2006
  • Over all in charge of cleaning tables and serving drinks in the buffet area.
  • Making sure that all the materials and equipment for food and beverage service related in being clean and sanitized and ready for the following day.

Education

Merchant Marine Science

Lyceum of The Philippines
Manila,Philippines
10.1997

Torres High School
Manila,Philippines
04.1992

Rizal Elementary School
Manila,Philippines
04.1989

Skills

  • Staff Management,as a Restaurant manager, i have 60 Jr wait staff and wait staff under my management for breakfast,lunch and dinner service Making sure that each and every single meal that they provide,the guest will had a 5 star experience
  • Customer Engagement,Making sure that im doing my rounds each and every table,every single meal to check the guest satisfaction and also to have a good engagement between guest and staff member
  • Schedule Coordination,Making sure that the crew members are properly delegate to their respective position in a timely manner in a cruise by cruise rotation
  • Complaint resolution,Making sure that each and every single guest is being check by the wait staff to make sure that the guest meet their expectations for their cruise,if not this has to be raise to management and make the necessary action and follow to the guest for the future improvement and implementation for guest related satisfaction

Languages

Filipino
Native language
English
Advanced
C1
Romanian
Upper intermediate
B2

Certification

Certificate of Proficiency and Survival technique at sea

Timeline

Restaurant Manager

Princess Cruises Lines
10.2022 - 07.2024

Asst.Restaurant Mgr.(Formerly F.B Supervisor)

Princess Cruises
05.2017 - 10.2022

Waiter

Princess Cruises
09.2006 - 01.2017

Asst.waiter

Princess Cruises
06.2006 - 09.2006

Buffet Steward

Princess Cruises
04.2005 - 02.2006

Merchant Marine Science

Lyceum of The Philippines

Torres High School

Rizal Elementary School

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Jeffry ManuelRestaurant Manager