Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Ortiz

Joshua Ortiz

Customer Support
Jersey City

Summary

Throughout my career, I have consistently demonstrated strong communication skills, fostering positive relationships and ensuring clear, concise information flow. My experience working in diverse settings has honed my ability to understand and respect different perspectives, making me a valuable teAm player and an effective problem-solver.I Am eager to contribute to an organization with a purpose, where I can leverage my skills to make a positive impact and continue to grow both personally and professionally.

Overview

7
7
years of professional experience

Work History

Team Leader

Evelyn Hill Inc
05.2022 - 02.2024
  • Managed and supervised international J-1 students during their work and travel program.
  • In charge of daily meetings regarding questions and new procedures.
  • Set up schedule and positions for teams.
  • Introduced new methods and ideas that boosted company's sales.
  • In charge of financial transactions from POS systems and end day money counts.
  • Received end day inventory counts from all teams and plugged it into a spreadsheet.

Customer Sales Assistant

Colorado West Upholstery
09.2021 - 01.2022
  • Handled inbound and outbound calls for customers regarding request and follow ups on their purchase.
  • Received tickets through Zendesk and provided email support.
  • Processed all mail and orders from suppliers.
  • Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.

Cashier

Evelyn Hill Inc
10.2019 - 08.2021
  • Handled high-volume credit and cash transactions using Square.
  • Responsible with end of day counts and stock.
  • Packed items properly to prevent damage to delicate products.
  • Trained new team members in cash register operation, stock procedures and customer service.

Life Guard

Hudson Pool Management
06.2017 - 10.2018
  • Completed required paperwork such as incident reports.
  • Kept watch over swimmers attentively to ensure fast response when distress situations arise.
  • Routinely completed safety update training and enforced safety rules.
  • Closely monitored pool chemical levels, ensuring strict compliance with guidelines for optimised safety.

Education

Communications

St Johns University
New York City

High School Diploma -

Hudson Catholic Regional HS
New Jersey
2019

Skills

Team Supervision

Teamwork and Collaboration

Work Planning

Team motivation

Problem-Solving

People Management

Up-selling strategies

Customer Service

Outbound and inbound calls

Languages

English
Native language
Spanish
Proficient
C2
Romanian
Elementary
A2

Timeline

Team Leader

Evelyn Hill Inc
05.2022 - 02.2024

Customer Sales Assistant

Colorado West Upholstery
09.2021 - 01.2022

Cashier

Evelyn Hill Inc
10.2019 - 08.2021

Life Guard

Hudson Pool Management
06.2017 - 10.2018

Communications

St Johns University

High School Diploma -

Hudson Catholic Regional HS
Joshua OrtizCustomer Support