Karina Nicolescu

Company Overview: Remote / Call center | Call-center / BPO

Developing advanced language skills .

• Maintained up-to-date knowledge about products and services, assisting in informed decision making.
• Learnt new software systems rapidly, enhancing overall work efficiency.
• Utilised strong communication skills for handling customer complaints effectively.
• Responded to and summarised customer complaints and feedback.
• Maintained excellent client satisfaction by providing support.
• Responded to customer requests with friendly, knowledgeable service and support.
• Adapted quickly to product changes or updates, resulting in minimal disruption to service.
• Managed difficult customer situations for maintaining company reputation

• Company Overview: Brasov / Call center | Retail
• The seriousness acquired to achieve the teams target.
• Developed advanced language skills in German and English.
• Improved the observation skill, by multi tasking
• Promoted team work with effective communication .
• Registered information on database to maintain accurate and updated details.
• Investigate claims, compiling data, researching issues, and preparing well-founded solutions.