Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Katie Pirsoaga

Salesforce Administrator
Bania

Summary

Experienced Business Manager with over 3 years of experience in CRM, Human Resources, Stakeholder Relations, Data Analytics & Business Accounts. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Aims to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language

Work History

Certified Salesforce Administrator

Salesforce
11.2022 - Current

Who is continuously training whilst looking for work

Trailhead by Salesforce, Superbadges

  • User Authentication Specialist Superbadge - Completed October 22, 2022
  • User Authentication Troubleshooting Superbadge Unit - Completed October 22, 2022
  • Multi-Factor Authentication and Single Sign-On Settings Superbadge Unit - Completed October 22, 2022
  • User Authentication Settings Superbadge Unit - Completed October 21, 2022
  • User Access Fundamentals Superbadge Unit - Completed October 21, 2022
  • Admin Super Set - Completed August 8, 2022

Business Manager

Legacy Habitat Management Ltd
Sheffield
05.2018 - 01.2022

Sole office-based member at Legacy Habitat Management, who are a leading wildlife habitat management specialist. Experience that focuses on wildlife mitigation, conservation management, wildlife habitat installations and public access. Specialising in pipeline installations, road build projects or commercial development, utilising logistic and project management solutions.

HR duties

  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Developed standard operating procedures for all administrative employees
  • Issuing contracts, job descriptions, and maintaining business holiday calendar
  • Maintaining computer and physical filing systems
  • Oversaw legal compliance and regulations in addition to compliance with company policies and procedures
  • Maintaining and managing staff training matrix, such as CSCS, first aid etc.
  • Responsible for arranging travel and accommodation for staff, sourcing plant and materials locally to project sites.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns

Accounting duties

  • Executed vendor setup and payment, administration of bank accounts and account reconciliations
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
  • Audited and reconciled payroll and distributions for personnel
  • Debtor management, optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Producing monthly work in progress (WIP) accounts, Managing the companies CIS accounts and HMRC
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions
  • Processing supplier and customer invoices, sending statements, to create an accurate accounts database.
  • Liaising with utilities providers regarding contracts and maintenance Organising maintenance.
  • Compared vendor prices and negotiated for optimal savings
  • Managing contracts and price negotiations with material suppliers and service providers.
  • Improved business profits through innovative cost containment and revenue generation techniques

Day-to-day administration,

  • Being point of contact for customers, suppliers and staff; dealing with telephone and email enquiries.
  • Oversaw and improved deliveries through proactive coordination of daily operations
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members
  • Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows
  • Answering email and other correspondence from clients on behalf of Directors.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
  • Supported business management projects by monitoring and tracking risks, issues and action items
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
  • Created and updated database designs and data models

Education

Master of Science (MSc) - Environmental Management

Sheffield Hallam University
Sheffield, UK
01.2014 - 01.2016

Bachelor's degree - English literature and History

Sheffield Hallam University
Sheffield, UK
01.2010 - 01.2013

Skills

    CRM and Salesforce proficiency

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Certification

Salesforce Certified Administrator (SCA) - Salesforce

Interests

Visiting my family around the world

Hiking up mountains

Learning about new cultures

Timeline

Certified Salesforce Administrator

Salesforce
11.2022 - Current

Business Manager

Legacy Habitat Management Ltd
05.2018 - 01.2022

Master of Science (MSc) - Environmental Management

Sheffield Hallam University
01.2014 - 01.2016

Bachelor's degree - English literature and History

Sheffield Hallam University
01.2010 - 01.2013
Katie PirsoagaSalesforce Administrator