Experienced Business Manager with over 3 years of experience in CRM, Human Resources, Stakeholder Relations, Data Analytics & Business Accounts. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Aims to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Certified Salesforce Administrator
Salesforce
11.2022 - Current
Who is continuously training whilst looking for work
Trailhead by Salesforce, Superbadges
User Authentication Specialist Superbadge - Completed October 22, 2022
User Authentication Troubleshooting Superbadge Unit - Completed October 22, 2022
Multi-Factor Authentication and Single Sign-On Settings Superbadge Unit - Completed October 22, 2022
User Authentication Settings Superbadge Unit - Completed October 21, 2022
User Access Fundamentals Superbadge Unit - Completed October 21, 2022
Admin Super Set - Completed August 8, 2022
Business Manager
Legacy Habitat Management Ltd
Sheffield
05.2018 - 01.2022
Sole office-based member at Legacy Habitat Management, who are a leading wildlife habitat management specialist. Experience that focuses on wildlife mitigation, conservation management, wildlife habitat installations and public access. Specialising in pipeline installations, road build projects or commercial development, utilising logistic and project management solutions.
HR duties
Managed team of employees, overseeing hiring, training and professional growth of employees
Developed standard operating procedures for all administrative employees
Issuing contracts, job descriptions, and maintaining business holiday calendar
Maintaining computer and physical filing systems
Oversaw legal compliance and regulations in addition to compliance with company policies and procedures
Maintaining and managing staff training matrix, such as CSCS, first aid etc.
Responsible for arranging travel and accommodation for staff, sourcing plant and materials locally to project sites.
Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
Accounting duties
Executed vendor setup and payment, administration of bank accounts and account reconciliations
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
Audited and reconciled payroll and distributions for personnel
Debtor management, optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Producing monthly work in progress (WIP) accounts, Managing the companies CIS accounts and HMRC
Anticipated financial impact from operational issues and worked with leadership to develop solutions
Processing supplier and customer invoices, sending statements, to create an accurate accounts database.
Liaising with utilities providers regarding contracts and maintenance Organising maintenance.
Compared vendor prices and negotiated for optimal savings
Managing contracts and price negotiations with material suppliers and service providers.
Improved business profits through innovative cost containment and revenue generation techniques
Day-to-day administration,
Being point of contact for customers, suppliers and staff; dealing with telephone and email enquiries.
Oversaw and improved deliveries through proactive coordination of daily operations
Spearheaded recruitment and hiring process and compiled training materials for new and existing team members
Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows
Answering email and other correspondence from clients on behalf of Directors.
Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
Supported business management projects by monitoring and tracking risks, issues and action items
Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
Created and updated database designs and data models
Education
Master of Science (MSc) - Environmental Management
Sheffield Hallam University
Sheffield, UK
01.2014 - 01.2016
Bachelor's degree - English literature and History