Keerthana Mohan

1. Efficiently work on the customer feedback concerning delivery notes, wrong encoding and others to facilitate proper month end reconciliation and accurate invoicing.

2. Validate and adjust the data entries against production reports to ensure accurate documentation and reporting.

3.Place consolidated order for office supplies and apply control measures to reduce office stationery costs.

4. Answer all incoming calls in a pleasant and polite manner, take messages and re-direct calls to appropriate colleagues in order to help customers:

5. Perform general clerical duties that include but not limited to photocopying, mailing and document control, which will complement the departments* goals.

6. Carry out Time & Attendance related work to ensure employees* timesheets are aligned for payroll.

7.Seek guidance and approval from the reporting manager on any amendments to delivery notes and the various production reports to rectify any errors

8.Ensure compliance to all Health and Safety policies to maintain a hygiene safe work environment for yourself and colleagues.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained inventory of office supplies and placed orders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.