Emőke Kovács

• Identified needs and coordinated plans for travel and out-of-town functions.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Transported clients to and from medical appointments with safety and efficiency.
• Assisted clients with bathing, grooming, dressing, and oral hygiene care.
• Monitored client's overall health and well-being and noted significant changes.
• Implemented physical therapy to support clients improvement in muscle tone, range of motion and injury recovery.
• Assisted with daily living activities, running errands, and household chores.
• Cooked meals and assisted clients with eating to support healthy nutrition.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Provided compassionate and client-focused care to cultivate well-being.

• Translated during appointments to facilitate communication between the optometrist and the customer. (When needed)
• Acquainted customers with procedures and explained the purpose of testing to establish consent.
• Conducted pretest procedures to gather data before the eye examination and to make eye appointments more efficient and productive.(retinal photography, eye pressures, visual fields tests)
• Helped customers with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Input customer information and findings into electronic medical records system to facilitate accurate record-keeping.
• Repaired, adjusted and fitted glasses.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Dispensed single vision and bifocal glasses.
• Promoted positive and smooth customer flow throughout facility, encouraging more efficient operations and boosting customer satisfaction.
• Gathered customers histories, read measurements of glasses.
• Conducted DVLA tests
• Greeted customers entering the store and responded promptly to customer needs.
• Helped customers complete purchases and locate items.
• Addressed customer needs and made product recommendations to increase sales.
• Identified and resolved discrepancies and errors.
• Maintained current knowledge of store promotions and encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

• Proved ability to learn quickly and adapt to new situations
• Worked quickly under pressure while maintaining quality standards
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked long flexible hours across night, weekend and holiday shifts.

• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within a fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.

(Seasonal employment)

My role in this job would include general customer service tasks, bar keeping, waiting and cash handling
* I often worked unsupervised in this role and enjoyed the added responsibility.
* Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
* Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
* Folded napkins and prepared silverware sets to provide adequate supply for host station.
* Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
* Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
* Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant.
* Answered customers' questions, recommended items, and recorded order information.
* Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
* Inspected dishes and utensils for cleanliness.

* Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
* Handled cash with high accuracy and took care to check bills for fraud.
* Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
* Tallied cash drawer at beginning and end of each work shift.
* Checked personal identifications during alcohol and tobacco sales.
* Worked flexible schedule and extra shifts to meet business needs.

* My roles were general customer service tasks whilst complying with alcohol laws and being vigilant, general bar keeping tasks (cleaning, waiting etc.) and cashing up at the end of the day.
* Sanitised and wiped down the bar top, tables and seats after each use to meet health and safety requirements.
* Maximised bar sales by repeatedly checking on customers and offering refills or alternative drinks.
* Stored food and garnishes hygienically and at correct temperature to maintain food safety.
* Verified identification before serving customers to comply with the law.
* Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
* Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
* Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
* Prepared hot coffee and tea according to customer requests.
* Decreased waste by reorganising specialty areas and prioritising specialty and expiring ingredients.
* Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorising drink orders to promote loyalty.
* Maintained impeccably clean, attractive and well-stocked bar area.
* Upheld strict regulations for safe alcohol service and food safety.
* Created attractive bar displays by strategically arranging bottles and glasses.