KEZIAH THIGA
Business Development Consultant- 0793848478
Limuru, Nairobi,Thika,Nairobi
Summary
Seasoned Business Development Specialist with 7 years working experience. Proven track record of meeting and exceeding sales targets while building meaningful relationships through innovative solutions and proactive support. Excellent communication and presentation skills with proficiency in CRM and MS Office. Adept in stakeholder engagement, team leadership, and driving business strategies that lead to sustainable long-term relationships with clients.
Personable and analytical with strong foundation in financial principles and risk assessment. Possesses solid understanding of credit policies and procedures, along with skills in financial analysis and customer service. Committed to leveraging these abilities to make positive impact on organization's management.
Overview
8
8
years of professional experience
Work History
Business Development and Marketing Consultant
Terrain Maps Farm, Raysco Web Solutions
02.2023 - Current
- Devised creative lead generation strategies that consistently fueled the sales pipeline with high-quality prospects.
- Increased client base by identifying and targeting key market segments for business expansion.
- Enhanced company reputation by delivering exceptional customer service, fostering long-term business relationships.
- Organized networking events for industry professionals, creating valuable connections for potential partnerships or collaborations.
- Delivered persuasive sales presentations that effectively showcased the value proposition of our productsservices.
- Identified new market opportunities through extensive research and analysis of industry trends, driving sustainable growth.
- Leveraged social media networks and digital platforms as part of a comprehensive marketing mix to maximize brand exposure and lead generation.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the company''s bottom line.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
Admissions Associate Consultant
Mount Kenya University
06.2024 - 12.2024
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants sharing the prospectus with them.
- Enhanced admissions procedures by streamlining application processes and implementing organized record-keeping systems.
- Kept databases up to date with enrolled and accepted students, re-enrolled students and waitlisted ones.
- Evaluated transcripts and standardized test scores accurately, contributing to fair admission decisions based on merit.
- Replied to phone calls and email inquiries about admissions.
- Improved student satisfaction rates with prompt, professional assistance during the admissions process.
- Provided exceptional customer service to both applicants and their families, addressing concerns promptly and professionally.
- Developed strong relationships with prospective students, guiding them through campus tours and providing personalized advice on program selection.
- Conducted thorough applicant interviews to assess suitability for targeted programs, resulting in higher retention rates.
- Increased student enrollment by effectively promoting the institution''s programs and course offerings.
- Worked closely with other departments like financial aid office ensuring smooth transition for admitted students.
- Resolved complex admission cases by collaborating with supervisors and providing well-justified recommendations leading to appropriate outcomes.
- Maintained detailed records of all applicant data, ensuring accuracy and confidentiality at all times.
- Streamlined communication channels between departments, improving efficiency throughout the admissions process.
- Coordinated scholarship award processes, helping qualified students access necessary financial support for their education goals.
Credit Officer
Agricultural Finance Corporation
Thika
02.2021 - 10.2023
- Managed credit risk for a loan portfolio of Ksh. 180,000,000
- Secured high-value client contracts worth Ksh. 5,000,000 annually through strategic negotiations
- Processed loan applications and followed up with the finance department for disbursement
- Reduced bad debts rate by monitoring and following up loan installments to ensure they are paid before due.
- Vetted potential borrowers through thorough interviews to recruit only those with viable proposals.
- Ensured portfolio growth through aggressive marketing to increase sales.
- Conducted background check to verify the proposal information and also ascertain the value of the security for its adequacy.
- Drafted comprehensive monthly monitoring and evaluation reports on loan accounts to assess performance and take any remedial action as necessary.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Adhered to banking standards and government lending guidelines for loan services.
- Collaborated closely with underwriting teams to ensure a seamless process from application submission to loan disbursement for clients.
- Managed a diverse portfolio of commercial loans, maintaining strong client relationships while mitigating risk exposure for the organization.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Mentored junior staff members in best practices related to credit analysis, instilling a culture of accuracy and diligence within the team.
- Used Fitness and BRNET software to perform credit appraisals, document verification and loan approvals.
- Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
- Optimized credit approval and collection processes, improving operational efficiencies by over 20%.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Business Development Executive
deepAfrica Company Limited
Nairobi
12.2019 - 02.2021
- Managed the entire sales cycle from prospecting to acquisition, achieving a 30% conversion rate on qualified leads.
- Steered the company's revenue generation efforts by researching and identifying new business opportunities such as new markets, trends, customers and partnerships.
- Converted leads into sales and tactfully cold called prospective customers.
- Cultivated and maintained effective relationships with clients thus building loyalty and client retention.
- Prepared winning business proposals and quotations for prospective clients.
- Designed and implemented sales strategies including sales campaigns and other strategies.
Customer Care and Sales Executive
deepAfrica Company Limited
Thika
09.2017 - 12.2019
- Met and surpassed customers' expectations through offering outstanding customer services and support.
- Attended to all customer support avenues: telephone calls, Skype, live chat, emails, and any new developments in communication.
- Met and surpassed sales targets
- Provided customers' feedback to enhance customer service and advise the product development team on the needs of the clients.
- Communicated with internal teams to discuss sales targets and put up strategies on how to meet and surpass the targets.
Sales Executive
Maruti Express Limited
Kerugoya
01.2017 - 09.2017
- Successfully acquired and managed key client accounts, leading to significant sales increases
- Increased sales revenue by 30% through strategic product promotion initiatives.
- Maintained customer files while managing customers' accounts and ensuring that the credit allowed is in line with the credit limit.
- Implemented effective sales strategies that resulted in measurable growth and competitive advantage.
Education
Bachelor of Business Management - Finance & Banking Option
Moi University
12.2016
Business Development And Sales - UDEMY
UDEMY
06.2024
Skills
Sales funnel optimization
Partnership building
Client acquisition
Target market identification
Customer acquisition
Partnership development
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Reliability
Excellent communication
Problem-solving abilities
Multitasking
Critical thinking
Organizational skills
Team leadership
Creative thinking
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Detail-oriented
Interpersonal skills
Client relationship management
Professionalism
Staff management
Digital marketing
Marketing strategy development
Project management
Customer relationship management (CRM)
Creative and innovative
Accomplishments
- Consistently exceeded monthly sales targets by 20-25%, ranking in the top of the sales team at deepAfrica Ltd
- Attained a client retention rate of 90% under the Portfolio assigned at deepAfrica Limited
- Grew the assigned client portfolio by 60% in just 2 years while at Agricultural Finance Corporation
- Pioneered a new solution known as KwanzaPLUS, a webhosting plan that was a bridge between the cheapest and most expensive hosting solution that increased revenue by 20% in 2020
- Achieved 100% sale of farm products at Terrain Maps Farm through effective marketing
Languages
English
Swahili
Industry Expertise
- Credit Management
- Portfolio Growth
- Sales and Marketing
- Lead Generation
- Negotiation and Persuasion
- Customer acquisition
- Client Relationship Management
- Field Work
- Pitching
- Deal Closing
- After Sales Service
Passions
- Agriculture/Agribusiness Enthusiast
- Networking
- Strategy Formulation
- Exploring new possibilities
Personal Information
- Business Development Specialist
- Nationality: Kenyan
Awards
- Employee of the Year, Top 10 in the Employee of the year Awards (ETYA) 2021 Powered by WorkPay Africa.
- 3 REDX Awards, Awarded the certificates for being the most disciplined team member while at deepAfrica Limited.
Interests
Agriculture& Business Development
Timeline
Admissions Associate Consultant
Mount Kenya University
06.2024 - 12.2024
Business Development and Marketing Consultant
Terrain Maps Farm, Raysco Web Solutions
02.2023 - Current
Credit Officer
Agricultural Finance Corporation
02.2021 - 10.2023
Business Development Executive
deepAfrica Company Limited
12.2019 - 02.2021
Customer Care and Sales Executive
deepAfrica Company Limited
09.2017 - 12.2019
Sales Executive
Maruti Express Limited
01.2017 - 09.2017
Bachelor of Business Management - Finance & Banking Option
Moi University
Business Development And Sales - UDEMY
UDEMY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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