Kimberly Rosales
Dallas,Texas
Summary
Dynamic and results-oriented professional with a strong background in property management, IT support, financial auditing, and team leadership. Expertise in troubleshooting and repairing RealPage/OneSite software at the site level ensures operational efficiency and legal compliance. Proficient in conducting audits, managing permits across multiple regions, and recovering unclaimed insurance claims to optimize funding processes. Skilled in building and leading high-performing teams by leveraging individual strengths and fostering growth and success.
Self-motivated corporate support professional brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Property Support Administrator
Emerge Living
04.2023 - Current
- Ensured smooth functioning of property management software through dedicated IT support.
- Conduct audits to maintain compliance with legal standards for files, applications, screenings, and income ledgers
- Spearheaded migration and implementation of OneSite software across properties, ensuring smooth transitions.
- Manage operational permits across multiple regions, adhering to regional legal requirements
- Discover and retrieve d over $ 140,000 in missed deposit claims, and funds held up in RealPage.
- Over saw 4 properties in Dallas, San Antonio, Houston and Austin while maintaining high level of work.
- Invreased revenue by an average of 6% YOY while also increasing occupancy 4% despite soft market.
Property Manager/Executive Director
NE Property Management
02.2018 - 03.2023
- Oversaw the management of two properties, directing daily operations that included rent collection and reconciliation, resident account statements, and accounts payable.
- Developed and implemented new policies and procedures aimed at motivating, coaching, and leading a successful team, thereby achieving performance objectives.
- Ensured compliance with regulatory standards in financial reporting.
- Assisted in the migration and implementation of OneSite software across the properties, which enhanced operational efficiency and accuracy.
- Supported regional teams and the corporate office, leading to a steady increase in NOI of 4 to 5% YOY.
Assistant Manager
Irwin R. Rose
01.2013 - 12.2017
- Ensured zero-percent delinquent balance by managing rent collection, reconciliation, and delinquency follow-ups daily.
- Addressed customer grievances swiftly, boosting resident satisfaction.
- Managed leasing initiatives, ensuring adherence to property management policies.
Education
High School -
Skyline High School
Dallas, Texas01.1992
Skills
- Microsoft Office
- Benefits administration
- Diversity and inclusion
- Organizational development
- Systems architecture analysis
- IT change management
- Project management
- Remote work experience
- Deadline management
- Scheduling management
- File management
- Team building and leadership
- Conflict resolution
- Work Planning and Prioritization
- Goal setting
- Relationship development
- Employee supervision
- Business administration
- Document control
- Resourceful and analytical
- Budget management
- Strategic planning
- Operations management
- Site inspections
- Document review
Certification
RealPage Software Specialist
Accomplishments
- Led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Affiliations
- HAA, TAA, AAGD, AAA, and SAAA, SEFAA
Additional Information
With extensive experience, I bring a multifaceted and unique perspective to any task. I am confident that my skills make me an excellent fit for roles in finance, HR, administration, or remote support.
Timeline
Property Support Administrator
Emerge Living
04.2023 - Current
Property Manager/Executive Director
NE Property Management
02.2018 - 03.2023
Assistant Manager
Irwin R. Rose
01.2013 - 12.2017
RealPage Software Specialist
High School -
Skyline High School
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