Summary
Overview
Work History
Education
Skills
Websites
Age
Jobpreferences
Personal Information
Timeline
Generic

Klara Monica Elena Constantin

Customer Service Specialist
Bucharest

Summary

Experienced customer service specialist and technical support specialist with team coordination skills, ideas and initiative across various fields and projects.

Researcher and writer for various independent projects.


Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Back Office Support Operator

Soonyx Market
04.2025 - Current

Responded to customer inquiries via phone, email and chat, maintaining a positive tone and providing clear, helpful information in a timely manner.

Researching customer information to be added to CRM data base for the sales department.

Assisted in updating customer records in the system database, ensuring accuracy and completeness of information.

Assistance for new customers.

Tested the platform to ensure it's working correctly, effectively in order to maintain its performance and functionality.

Assessed the speed, stability, and responsiveness of the platform under various conditions.

Updating customer records in the CRM database, ensuring accuracy and completeness of information.

Content Creator, Writer & Editor

Social media platforms
05.2024 - 03.2025
  • Independent film and documentary projects.
  • Creation of content, writing and editing.
  • Promotion of media and audience engagement for various projects / documentaries.
  • Research and writing for independent filmmakers.
  • Creating social media posts and managing social accounts, including interacting with users and responding to their comments and questions.
  • Working with the team to coordinate the information across multiple social media platforms.
  • Freelance job/ part time.

Sales assistant

Used Conex LLC (USA)
09.2023 - 04.2024
  • Sales assistant for container business.
  • Assistance for possible new customers.
  • Responded to customer via phone and chat maintaining a positive tone and providing clear, helpful information.
  • Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information.
  • Assisting the senior sales manager into completing the sale.

Customer Service Specialist

SC Computer Generated Solutions SRL - Dell Technologies Project
01.2020 - 04.2024
  • Dell Technologies Project
  • Coordinated with team members to plan and execute the daily activity within the project.
  • Contacting customers via phone and email, maintaining a positive tone and providing clear, helpful information.
  • Training provided for the new members of the team.
  • Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information.
  • Completion of target in a faster manner than standard requirement for the project.

Technical Support Specialist

SC Computer Generated Solutions SRL - IBM - Lenovo Project
10.2017 - 12.2019
  • IBM - Lenovo project
  • Troubleshooting computer hardware and software problems and providing technical help for customers.
  • Responded to customer inquiries via phone email, maintaining a positive tone and providing clear, helpful information in a timely manner.
  • Assisted in updating customer records in the system database, ensuring accuracy and completeness of information.
  • Keeping customer up to date with the resolution and completion of requested quarries.

Internship / Ecology & Recycling Consultant

Local City Hall
09.2015 - 07.2017
  • Learning about environment and recycling projects according to the EU regulations.
  • Researching and surveying the area of development for the recycling project and impact on land.
  • Providing advice on ecological matters and the impact of waste on the environment.
  • Holding meetings at the local council and offering information to locals and advising the correct way of disposing the waste.
  • Finding solutions for environmental protection of flora and fauna.
  • Implementation plans for proper recycling and preventing pollution in accordance with EU regulations.
  • Participation in environmental activities with school children and volunteers.

Stables Administrator & Consultant

Local Wallachian Private Stable / Family Business
09.2013 - 07.2015
  • Overseeing the daily operations of the stable, including safety measures for visitors and workers.
  • Maintaining records of feed purchases to ensure the stable's food supply and horses health and well-being.
  • Teaching visitors about animals and helping them throughout their visit.

Education

Public Health & Tourism Industry - Public Health, Gastronomy And Tourism

Goga Ionescu' Technological High School
Titu
01.2009 - 01.2013

Skills

Contributed to excellent customer service / Implementing new ideas that improved the process / Re-organized the activity to make it more efficient / Implemented new ideas that improved the overal process within the activity Resolved targets / problems in a faster manner than required / Trained new members of the project / Coordinated teams in the absence of the manager / Excellent relationship with team members and superiors / Responsiveness Team Coordination / Technical Support Environmental / Consulting / Customer Support / Volunteer / Coordination Customer Satisfaction / Computer Hardware / Writing Social Media Marketing Communication / Employee Training / Quality Assurance

Age

33

Jobpreferences

Remote

Personal Information

Gender: Female

Timeline

Back Office Support Operator

Soonyx Market
04.2025 - Current

Content Creator, Writer & Editor

Social media platforms
05.2024 - 03.2025

Sales assistant

Used Conex LLC (USA)
09.2023 - 04.2024

Customer Service Specialist

SC Computer Generated Solutions SRL - Dell Technologies Project
01.2020 - 04.2024

Technical Support Specialist

SC Computer Generated Solutions SRL - IBM - Lenovo Project
10.2017 - 12.2019

Internship / Ecology & Recycling Consultant

Local City Hall
09.2015 - 07.2017

Stables Administrator & Consultant

Local Wallachian Private Stable / Family Business
09.2013 - 07.2015

Public Health & Tourism Industry - Public Health, Gastronomy And Tourism

Goga Ionescu' Technological High School
01.2009 - 01.2013
Klara Monica Elena ConstantinCustomer Service Specialist