Experienced customer service specialist and technical support specialist with team coordination skills, ideas and initiative across various fields and projects.
Researcher and writer for various independent projects.
Responded to customer inquiries via phone, email and chat, maintaining a positive tone and providing clear, helpful information in a timely manner.
Researching customer information to be added to CRM data base for the sales department.
Assisted in updating customer records in the system database, ensuring accuracy and completeness of information.
Assistance for new customers.
Tested the platform to ensure it's working correctly, effectively in order to maintain its performance and functionality.
Assessed the speed, stability, and responsiveness of the platform under various conditions.
Updating customer records in the CRM database, ensuring accuracy and completeness of information.
Contributed to excellent customer service / Implementing new ideas that improved the process / Re-organized the activity to make it more efficient / Implemented new ideas that improved the overal process within the activity Resolved targets / problems in a faster manner than required / Trained new members of the project / Coordinated teams in the absence of the manager / Excellent relationship with team members and superiors / Responsiveness Team Coordination / Technical Support Environmental / Consulting / Customer Support / Volunteer / Coordination Customer Satisfaction / Computer Hardware / Writing Social Media Marketing Communication / Employee Training / Quality Assurance
33
Remote
Gender: Female