KONSTANTINOS KONSTAS

• A quick problem- solving ability combined with clear communication verbal & written skills when you deal with clients' issues
• Focus on performance and service level KPI's fulfillment is among the main role responsibilities too.
• Developed team communications and information for meetings.
• Conducted research, gathered information from multiple sources and presented results.
• Collaborated with team members to achieve target results.
• Participated in team-building activities to enhance working relationships.
• Created plans and communicated deadlines to complete projects on time.
• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked with customers to understand needs and provide excellent service.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Increased profit by streamlining operations.
• Identified procedure or process changes required to improve performance and productivity.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Evaluated suppliers to maintain cost controls and improve operations.

Responsible of Planning and Controlling the company's performance by achieving KPI's, tasks and milestones indicators to:

- Network's Field Preventive & Corrective Maintenance Services for Cosmote Romania, Romtelecom, Huawei (VF Network)

- Network implementation, Civil works, copper cable, fibber optic & optical equipment installation & commissioning.

- Authorizations, Studies, Projects Implementation.

Assisted product owners with prioritization of backlogs.

• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
• Liaised between business and technology units to manage delivery schedules for applications.
• Analyzed project-related information and made recommendations based on discoveries.
• Prepared status charts for daily management meetings in Excel and PowerPoint.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.

• Responsible of Planning and Controlling the company's performance tasks and milestones indicators in regards to Cosmote Romania Network implementation, Civil works & equipment installation & commissioning
• Authorizations, Studies, Projects Implementation
• Project management - Reporting & KPI's Follow up - Budget preparation and follow up
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• Developed suggestions for technical process improvements to optimize resources.
• Liaised between business and technology units to manage delivery schedules for applications.
• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
• Analyzed project-related information and made recommendations based on discoveries.
• Prepared status charts for daily management meetings in Excel and PowerPoint.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Finished projects up to 40% ahead of schedule so to be able to achieve the Year's End Target.

The primer responsibility was the continuity of the Network by establishing new or maintaining existing relations with individuals, with local communities, local and general authorities, representing the company's position in front of the courts, organizing and implementing related events and interviews and other social activities etc.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Planning & Control of the Department's Action Plan based on the targets set by the company as of numbers & budget
• Deployment of the 1st Phase of the 3G rollout plan 2003-2004
• Deployment of the Athens Olympic Games 2004 Rollout Plan
• Reporting, KPI's & Budget preparation and follow up
• Worked with engineering, production and testing departments to implement corrective actions for missed milestones.
• Developed implementation schedules according to deadlines for existing orders and sales forecasting.
• Developed, released and monitored daily schedules to foster on-time completion of finished products.
• Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
• Employed accurate forecasting to increase efficiency and reduce waste.
• Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
• Calculated overall production costs by evaluating material, labor and other expenditures.
• Served as technical liaison between multi-functional departments, suppliers and trade compliance groups for importing and exporting of business and technical data, classifications, licensing and controls.
• Resolved technical issues and provided approval recommendations effectively.
• Inspected supplier sites and procedures to research suppliers and compliances.

I was entitled to establish the Technical division of Vodafe in Albania from zero. I had to establish relation with the ministries, the local authorities, and land lords. To negotiate legislative subjects, location contracts and collaboration with contractors contracts. I had to acquire locations for MTX's, offices, Shops and warehouses, to design and implement the modification projects, on time & on budget.

I was responsible to prepare the annual budget Capex & Opex, and to follow up its successful implementation:

- Network's Radio & MW rollout plan Preparation & Implementation. - Site acquisition, Authorizations, Site Construction, Equipment's Installation, Site Activation, and Reconfiguration & Upgrades.

- Establishment of the Field network operational activities

- Preventive & Corrective field Maintenance

- Planning, Acquisition, Construction & Operation of company's premises. Mtx”s, Offices, warehouses, VF Shops etc.

- Representation in committees related with the preparation of the Network's legislation.

- Established relations with local authorities & communities

- VF-Al Network's Budget & KPI's preparation & Follow up.

• Managed and monitored installed systems for highest level of availability.
• Prepared variety of different written communications, reports and documents.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend and holiday's.
• Led projects and analyzed data to identify opportunities for improvement.

Assigned of the responsibility to establish and organize the Maintenance Department of Vodafone's Network and its offices, warehouses and Retail Shops as of Preventive & Corrective Maintenance processes, Planning, Acquisition, Construction & Operation of company's premises, Mtx”s, Offices, warehouses, VF Shops etc.

• Diagnosed and executed resolution for network issues.
• Performed network security design and integration duties.
• Monitored network hardware operations to evaluate proper configuration.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Worked with customers to understand needs and provide excellent service.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Conducted research, gathered information from multiple sources and presented results.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Developed team communications and information for meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Department's budget & KPI's preparation & follow up.Utilized source code control for tracking configurations and changes.

Establishment of Network's Preventive & Corrective maintenance processes.

- Preparation of relevant procedures

- Statistical Analysis, reports.

- Budget & KPI's Preparation & Follow up

• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Used Microsoft Word and other software tools to create documents and other communications.
• Carried out day-to-day duties accurately and efficiently.
• Conducted research, gathered information from multiple sources and presented results.
• Worked flexible hours across night, weekend and holiday shifts.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Identified issues, analyzed information and provided solutions to problems.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Delivered services to customer locations within specific timeframes.
• Used coordination and planning skills to achieve results according to schedule.

• Managed construction schedules to achieve adequate project labor coverage.
• Oversaw employee attendance record, handled payroll and ordered new materials for sites.
• Interviewed, hired and trained new workers.
• Held construction progress and regular status meetings with project team.
• Kept projects on schedule and within budget while serving as project leader.
• Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
• Achieved optimization by analyzing material and labor costs.
• Coordinated plans and specifications and mitigated risks with implementation of strict safety protocols.
• Increased customer satisfaction ratings by resolving all issues professionally.
• Led quality assurance operations to increase efficiency and reduce project gaps.
• Improved cost control through effective allocation of subcontractors and site resources.
• Produced regular project update reports for senior business leadership.
• Reduced costs by driving competitive subcontractor bids and effective contract execution.
• Supervised day-to-day activities of over 150 person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
• Budgeted for various types of reconstruction plans such as hospitals, airports,fiber optic networks and electricity & water supply networks.

• Created employee schedules to align coverage with forecasted demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Developed and launched loss-prevention program, decreasing theft
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Managed inventory control, cash control and store opening and closing procedures.