Kyrylo Mihulia
Bucharest
Summary
Professional with strong background in customer service and support. Skilled in resolving complex issues, enhancing customer satisfaction, and driving team collaboration to meet and exceed goals. Adept at using various software tools, managing high-volume inquiries, and adapting to changing needs. Reliable and results-driven, consistently delivering quality service and support.
Overview
4
4
years of professional experience
Work History
Customer Support Consultant
Sonic Auto Transportation
10.2024 - 01.2025
- Managed accounts to retain existing relationships and built a long-lasting relationship with new customers.
- Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
- Balanced multiple tasks simultaneously while still providing outstanding support, showcasing excellent time management abilities.
- Managed customer inquiries via email, chat and calls.
Brand Success Manager
CompareTheCarrier
05.2024 - 09.2024
- Established lasting relationships with customers by consistently exceeding expectations and displaying genuine empathy for their challenges.
- Enhanced client retention rates through proactive account management and timely issue resolution.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Securely worked with customers' sensitive information.
Client Manager
Eltra Trade
12.2023 - 04.2024
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed communication via phone, and email.
Customer Success Specialist /Senior Sales Manager
A1 Logistics
02.2021 - 03.2023
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
Education
Master of Arts - Language Interpretation And Translation
Zaporizhzhia National University
12-2020
Bachelor of Arts - English Language And Literature
Melitopol State Pedagogical University
06-2019
Skills
- Rapport and relationship building
- Team collaboration
- Verbal and written communication
- CRM tools usage
- Active listening
- Complaint handling
- Communication and interpersonal skills
- Multitasking and organization
Additional Information
Telegram: @cyrilwinks
Second phone number: +380 96 309 97 36
Languages
English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Romanian
Beginner (A1)
Timeline
Customer Support Consultant
Sonic Auto Transportation
10.2024 - 01.2025
Brand Success Manager
CompareTheCarrier
05.2024 - 09.2024
Client Manager
Eltra Trade
12.2023 - 04.2024
Customer Success Specialist /Senior Sales Manager
A1 Logistics
02.2021 - 03.2023
Bachelor of Arts - English Language And Literature
Melitopol State Pedagogical University
Master of Arts - Language Interpretation And Translation
Zaporizhzhia National University
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