Hi, I’m
Lacramioara-Mariana Lepadatu
Team Leader
Bucuresti
The only place success comes before work is in the dictionary.
Vince Lombardi
Summary
Organized Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training to achieve overall team success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Creates dynamic and positive workplace culture to align with organizational mission and values.
Overview
15
years of professional experience
8
years of post-secondary education
1
Language
Work History
Dante InternationalVoluntari
Seller Development Team Leader
2021.03 - Current (5 education.years_Label & 3 education.months_Label)
Job overview
- Demonstrated knowledge of company mission and goals while mentoring employees in reaching objectives aligned with company core values.
- Identifies short/medium/long term growth opportunities and continuously monitors performance indicators and regularly reports results.
- Contributes to the optimisation of existing processes in line with partners' requirements and benefits brought to the company;
- Develops and builds projects that support partners' businesses.
- Monitors competitors' sales performance to ensure that the company maintains and develops its competitive position.
- Understands customer needs, buying behavior, channel, market and external environment.
- Develops required policies and procedures that reflect actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Assists with the hire process and updating existing onboarding training programs.
- Conducts training and mentors team members to promote productivity and commitment to friendly partnerships.
- Holds regular team meetings to offer feedback, set performance goals and share best practices.
- Leads recurrent individual meetings to keep team members motivated, to understand their needs and identify growth potential and career goals.
- Works closely with other departments to understand the full scope of the internal processes and provide guidance to the new partners.
- Stays calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluates employee performance and coaches team members, increasing quality of work and employee motivation and assigning tasks based upon experience and training.
- Identifies and corrects deficient performance and behaviors to achieve maximum productivity.
- Resolves team conflicts, actively listening to concerns and finding appropriate middle ground.
- Creates various activity reports for daily, weekly and monthly reporting and analyzes them in team meetings, providing feedback
- Reports to the direct manager on the status of tasks and team work within the deadline agreed with her.
- Attracts, supports the implementation and performance monitoring of integrated partners on eMAG Marketplace platform.
Dante InternationalVoluntari
Seller Development Specialist
2018.08 - 2021.03 (2 education.years_Label & 7 education.months_Label)
Job overview
- Worked closely with new partners to understand needs and provide excellent customer experience.
- Actively listened to partners’ requests, confirming full understanding, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered guidance in product listing and presentation, offer, order and return management and other internal flows.
- Offered recommendations for increasing product range and promotion through various tools.
- Offered personalized training according to partner's potential and needs.
- Conducted research and created personalized reports presenting partner activity.
- Collaborated with team members to achieve target results and with other department in order to improve the internal processes and partner experience.
- Constantly updated the internal procedures and flows.
ConfidentialBucuresti
Chat Moderator
2015.11 - 2018.08 (2 education.years_Label & 9 education.months_Label)
Job overview
- Ensured a player friendly chat room by moderating sensitive or potentially offensive content.
- Gathered player feedback to report to leadership team and facilitate further actions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created and implemented chat room games for special events.
- Engaged with players and awarded bonuses for playing chat room games.
Alison HayesUrziceni
Production Secretary
2014.01 - 2015.11 (1 education.year_Label & 10 education.months_Label)
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated daily and monthly spreadsheets and created presentation reports on production performance.
- Translated production comments, technical processes from English to Romanian.
- Updated the product specifications after the grading was completed.
- Maintained communication between cutting room and production lines.
- Coordinated with subcontractors for special production processes.
Alison HayesUrziceni
Production Workstudy
2007.09 - 2014.01 (6 education.years_Label & 4 education.months_Label)
Job overview
- Timed each operation of the production process and compiled a production technological report for each garment.
- Filled in production line and individual hourly and daily reports to track efficiency and productivity.
- Coordinated the production line according to the time assigned for each technological operation.
- Translated production comments from English to Romanian.
- Coordinated with other departments to ensure a good production flow.
- Coordinated with human resources for delivering contracts, appendixes and other confidential documents.
- Tracked production workers' presence and absence requests.
- Assisted with OSH training.
Education
Bioterra UniversityBuzau
Bachelor's Degree from Control And Expertise of Food Products
2007.10 - 2011.06 (3 education.years_Label & 8 education.months_Label)
Liceul Teoretic Grigore MoisilUrziceni
GED
2003.09 - 2007.07 (3 education.years_Label & 10 education.months_Label)
Skills
Team leadership & development
Workflow improvement
Complaint resolution
Performance improvement
Staff education and training
Employee evaluation
Dependable and responsible
Relationship building
Analytical decision making
Mediation and problem-solving
Capacity for analysis and synthesis
Time management
E-commerce business management
Empathy, active listening & support
MS Office Suite
QlikView
QlikSense
Jira
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Seller Development Team Leader
Dante International
2021.03 - Current (5 education.years_Label & 3 education.months_Label)
Seller Development Specialist
Dante International
2018.08 - 2021.03 (2 education.years_Label & 7 education.months_Label)
Chat Moderator
Confidential
2015.11 - 2018.08 (2 education.years_Label & 9 education.months_Label)
Production Secretary
Alison Hayes
2014.01 - 2015.11 (1 education.year_Label & 10 education.months_Label)
Bioterra University
Bachelor's Degree from Control And Expertise of Food Products
2007.10 - 2011.06 (3 education.years_Label & 8 education.months_Label)
Production Workstudy
Alison Hayes
2007.09 - 2014.01 (6 education.years_Label & 4 education.months_Label)
Liceul Teoretic Grigore Moisil
GED
2003.09 - 2007.07 (3 education.years_Label & 10 education.months_Label)