Larisa Pruna
Cluj-Napoca
Overview
3
3
years of professional experience
Work History
Order Administrator
Emerson Automation Solutions
Cluj-Napoca, Romania
09.2021 - Current
- Ensure the on-time and complete processing of the order
- Expedite order fulfillment with thorough coordination between sales, logistics, and warehouse teams.
- Generate order Acknowledgments
- Maintain accurate and updated order logs
- Conduct data management actions
- Process and handle customer complaints, answering questions and providing alternative solutions.
- Invoicing and Credit Notes
Customer Care Representative
Sykes
Cluj-Napoca, Romania
10.2020 - 09.2021
- Acknowledge and resolve customer complains
- Ensure customer satisfaction by promptly addressing inquiries and resolving issues.
- Main a high level of product knowledge to provide accurate information and support to customers.
- Build rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilize CRM systems to accurately track customer interactions and update account information.
Education
Financial Services Marketing Operations
UNIMORE
REGGIO EMILIA, ITALY06.2021
High School Diploma -
ITCS JACOPO BAROZZI
MODENA, ITALY 07.2015
Skills
- Advanced knowledge of Italian language
- Purchase Orders
- Sales Support
- Order Tracking
- CRM Software
- Problem Solving
- Order Processing
- Customer Service
- Invoicing and Billing
- Data Entry
- Ability to work efficiently in a team
Languages
Italian
Native language
English
Intermediate
B1
Spanish
Intermediate
B1
Timeline
Order Administrator
Emerson Automation Solutions
09.2021 - Current
Customer Care Representative
Sykes
10.2020 - 09.2021
Financial Services Marketing Operations
UNIMORE
High School Diploma -
ITCS JACOPO BAROZZI