Laura Catuna
Bistrita
Summary
Well-organized HR professional with experience in employee relations. Strong focus on team collaboration and achieving results. Known for flexibility with changing needs and reliability. Staying professional and polite in all interactions.
Overview
6
6
years of professional experience
Work History
HR Analyst With Dutch
Conduent
Remote, Romania
10.2023 - Current
- Handling diverse employee requests including onboarding, certifications, leave applications and offboarding.
- Collaborating with PY team to resolve administrative and payroll issues.
- Updating HR database with new employee information, changes in benefits, and other details.
Content Moderator
Genpact
Remote, Romania
09.2022 - 09.2023
- Reviewing a queue of ad campaigns and landing pages submitted from brands to be checked and approved or rejected based on ad policy.
- Ad labelling
Assistant Team Leader
DVS
Denmark
03.2022 - 08.2022
- Managed team workload to reach production targets.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Managed team workload to reach targets for specific tasks.
Customer Support Agent
Majorel
Cluj-Napoca, Romania
02.2020 - 12.2020
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Assistant
Ken Shoes
Belgium
09.2019 - 12.2019
- Maintained records related to sales, returns and inventory availability.
- Referred customers to products by evaluating needs and providing recommendations.
Hostess
National Lottery
Belgium
02.2019 - 05.2019
- Distributed advertising and marketing collateral to store locations.
Education
High School Diploma -
Forum Da Vinci
Sint-Niklaas, BelgiumSkills
- Fast learner
- Customer Focused
- Creative problem solving
- Multilingual
- Flexible and Adaptable
- Recruitment and hiring
- Onboarding and orientation
- Dispute resolution
Languages
English
Upper intermediate
B2
Dutch
Proficient
C2
Romanian
Proficient
C2
Spanish
Elementary
A2
Timeline
HR Analyst With Dutch
Conduent
10.2023 - Current
Content Moderator
Genpact
09.2022 - 09.2023
Assistant Team Leader
DVS
03.2022 - 08.2022
Customer Support Agent
Majorel
02.2020 - 12.2020
Sales Assistant
Ken Shoes
09.2019 - 12.2019
Hostess
National Lottery
02.2019 - 05.2019
High School Diploma -
Forum Da Vinci