Open To Work
Laura Elena Larion
Iasi,Iasi
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
WRITER/FOUNDER
My Beautiful Gemstone
09.2017 - Current
- Wrote articles on blog about precious and semi-precious stones to educate and engage readers
- Researched various sources to create affiliation links with companies, enhancing blog monetization
- Shared blog posts on social media platforms, increasing visibility and audience engagement
HR GENERALIST
Confidential
04.2023 - 02.2025
- Developed and executed personnel procedures and policies, providing guidance and interpretation for business operations to enhance HR effectiveness
- Contributed to development of HR objectives and systems, including metrics, queries, and standard reports to meet ongoing company requirements
- Assist in administering benefits, compensation, and employee performance programs
- Proposed new procedures and policies to improve HR department efficiency and enhance overall employee experience
- Maintained legal compliance with HR state and federal regulations and applicable employment laws, updating policies and procedures as needed.
HR CONSULTANT (RETENTION)
United
10.2020 - 12.2023
- Collects qualitative and quantitative data on retention by conducting and analyzing employee surveys and/or retention interviews
- Acts as an employee ambassador, so that staff can ask questions and provide feedback
- Facilitated the integration of new employees to improve organizational cohesion.
- Identified training gaps for supervisors and managers to enhance leadership effectiveness.
- Coordinates training and development programs for supervisors and managers.
- Identifies operational and/or system changes that will help the organization adapt to a short-term workforce.
- Analyzed compensation and scheduling to create models aligned with workforce needs.
- Developed advancement opportunities and career paths to promote employee growth and retention.
- Implements recognition and appreciation programs throughout the organization.
- Identifies ways in which the organization and managers can be more transparent with employees.
- Develop organizational messages that instill the company's mission and core values.
- Reorganize the interview process, selection criteria, and communication plan with candidates.
TRAVEL CUSTOMER SUPPORT
Conduent
12.2021 - 09.2023
- Assists customers in making reservations for flights, hotels, and rental cars.
- Managed travel itineraries, ensuring all arrangements were confirmed and accurate for seamless travel experiences.
- Consulted with clients to identify travel needs and preferences, enhancing customer satisfaction.
- Provides information about travel destinations, including attractions, accommodations, and transportation options.
- Resolves any issues or concerns that may arise before, during, or after the trip.
- Stays up to date with travel regulations, industry trends, and promotional offers.
- Maintained customer records and tracked feedback to inform future travel needs and improve service offerings.
SENIOR PROCESS ASSOCIATE
GENPACT
11.2018 - 12.2020
- Implements process improvements to increase productivity and efficiency.
- Oversaw daily operations to ensure compliance with company policies and enhance operational integrity.
- Coordinates with other departments to streamline processes and resolve issues.
- Conducted performance reviews and provided feedback to team members to foster professional development.
- Prepared reports and presented findings to senior management to inform strategic decision-making.
CUSTOMER SERVICE ADVISER
Viva Call
02.2015 - 08.2016
- Provides a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organization.
- Handled customer sales enquiries efficiently, ensuring adherence to the appropriate sales process to maximize customer satisfaction.
- Responded to customer enquiries, providing detailed information on products, services, and promotional campaigns to enhance customer understanding.
- Received and directed incoming telephone calls, ensuring professional communication.
- Effectively handles and is accountable for all types of payment transactions.
- Manages and protects customer information, including sensitive financial information, in accordance with relevant legislation.
- Managed customer access via front of house entry systems, safeguarding revenue by controlling entry and maintaining security protocols.
- Follows organizational complaints procedures.
- Works as part of a team to ensure the smooth operation of the facility.
SALES OPERATOR
BIZZ ON WHEELS
09.2014 - 01.2015
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Explains products or services and prices, and answers questions from customers.
- Obtained customer information, including name, address, and payment method, to ensure accurate order processing.
- Recorded names, addresses, purchases, and reactions of prospects to inform future sales strategies.
- Compiled names and telephone numbers of potential customers from directories, reply cards, and purchased lists to expand outreach efforts.
- Adjusts sales scripts to better target the needs and interests of specific individuals.
- Maintains records of contacts, accounts, and orders.
- Schedules appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
MARKETING ASSISTANT
BERNINI DESIGN
04.2013 - 04.2014
- Conducted market research to identify key consumer preferences that guided marketing strategies
- Coordinated promotional events to enhance brand visibility
- Executed web-related campaigns to increase online traffic
- Created online content to engage and inform target audience
- Assisted manager in writing reports and analyzing data to support informed decision-making
- Assessing the results of a marketing campaign
- Engaged with clients to address inquiries and provide timely support, enhancing customer satisfaction
SALES ASSISTANT
ORO VIVO
Valencia
06.2012 - 12.2012
- Assisted customers in selecting suitable products to meet their needs
- Advising customers on the products available
- Processed customer payments accurately at point of sale
- Organized and maintained attractive displays in windows and show cabinets to enhance customer engagement
- Managed stock control and performed administrative tasks to ensure efficient store operations
SERVICE CLIENT
XL WORLD ROMANIA SRL
09.2008 - 09.2011
- Facilitated client communication to identify and address specific needs.
- Addressed customer requests by providing accurate and timely information.
- Processed customer complaints and record requests according to established work instructions.
- Implemented business strategy within the division to streamline processes.
INFO DESK ASSISTANT
KAUFLAND HOLDING
01.2007 - 09.2007
- Answers incoming telephone calls, providing appropriate information in a courteous and fair
- Registered documents, distributed mail, and updated customer database to streamline information management.
- Conveyed customer feedback to Sales and After Sales Services, enhancing responsiveness to customer needs.
- Scheduled service interventions efficiently
- Supported Marketing Department in developing specific projects, contributing to effective campaign execution.
INFO - DESK ASSISTANT
GIMA HOLDING
01.2006 - 02.2007
- Answers incoming telephone calls, providing appropriate information in a courteous and fair
- Registered documents, distributed mail, and supported development and updating of customer database to streamline information access.
- Collected customer feedback and shared insights with Sales and After Sales Services teams to enhance customer satisfaction.
- Scheduled service interventions for clients to enhance operational efficiency.
- Supported development of specific projects for Marketing Department to align with organizational goals.
Education
Master's Degree - HUMAN RESOURCES MANAGEMENT
UNIVERSITY ALEXANDRU IOAN CUZA
IASI01.2017
College / Bachelor's degree - ENGLISH AND SPANISH PHILOLOGY
UNIVERSITY ALEXANDRU IOAN CUZA
IASI01.2007
HR MANAGER -
BLUE CONSULTING
IASI01.2014
Undergraduate - ECONOMY
CEDRU
IASI01.2013
Undergraduate - MANAGEMENT
ASOCIATIA FEMEILOR DIN ROMANIA
IASI01.2013
Undergraduate - EDUCATION
EUROFIN PROIECT
IASI01.2011
Undergraduate - HUMAN RESOURCES
A.J.O.F.M IASI
IASI01.2011
Undergraduate - IT
INTERNATIONAL COMPUTER SCHOOL
IASI01.2003
Skills
- Content creation
- Creative writing
- SEO optimization
- Document editing
- Market research
- Customer engagement
- Advisory skills
- Problem solving
- Time management
- Adaptability
- Creative collaboration
- Creativity
- Effective communication
- Communication skills
- Teamworking capacity
- Onboarding
- Recruitment
- Training programs
- Employee engagement
- Conflict mediation
- Employment law
- Benefits administration
- Retention strategies
- Retention strategies
- Retention strategies
- Retention strategies
Certification
- Inspector HR
- Trainer
- Procurement Expert
- Entrepreneur
Languages
English
Proficient (C2)
C2
Romanian
Native
Native
Spanish
Proficient (C2)
C2
Timeline
HR GENERALIST
Confidential
04.2023 - 02.2025
TRAVEL CUSTOMER SUPPORT
Conduent
12.2021 - 09.2023
HR CONSULTANT (RETENTION)
United
10.2020 - 12.2023
SENIOR PROCESS ASSOCIATE
GENPACT
11.2018 - 12.2020
WRITER/FOUNDER
My Beautiful Gemstone
09.2017 - Current
CUSTOMER SERVICE ADVISER
Viva Call
02.2015 - 08.2016
SALES OPERATOR
BIZZ ON WHEELS
09.2014 - 01.2015
MARKETING ASSISTANT
BERNINI DESIGN
04.2013 - 04.2014
SALES ASSISTANT
ORO VIVO
06.2012 - 12.2012
SERVICE CLIENT
XL WORLD ROMANIA SRL
09.2008 - 09.2011
INFO DESK ASSISTANT
KAUFLAND HOLDING
01.2007 - 09.2007
INFO - DESK ASSISTANT
GIMA HOLDING
01.2006 - 02.2007
Master's Degree - HUMAN RESOURCES MANAGEMENT
UNIVERSITY ALEXANDRU IOAN CUZA
College / Bachelor's degree - ENGLISH AND SPANISH PHILOLOGY
UNIVERSITY ALEXANDRU IOAN CUZA
HR MANAGER -
BLUE CONSULTING
Undergraduate - ECONOMY
CEDRU
Undergraduate - MANAGEMENT
ASOCIATIA FEMEILOR DIN ROMANIA
Undergraduate - EDUCATION
EUROFIN PROIECT
Undergraduate - HUMAN RESOURCES
A.J.O.F.M IASI
Undergraduate - IT
INTERNATIONAL COMPUTER SCHOOL