LAUREAN VOINEA
Bucharest
Summary
Experienced and collaborative professional skilled in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Proven track record of successful collaboration and keen eye for detail, consistently contributing to project and team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RPA Business Analyst
Garrett Motion
01.2024 - Current
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Sales Manager
SWEAT Concept
01.2023 - 01.2024
- Leading and overseeing a sales team, setting sales goals, developing sales strategies, managing sales representatives, and ensuring team meets or exceeds sales targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Front Desk Representative
SWEAT Concept
03.2022 - 01.2023
- Providing a welcoming and efficient experience for guests or clients at the gym, greeting and assisting visitors, managing phone calls, and addressing inquiries or requests.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Customer Service Representative
CGS Romania
10.2021 - 02.2022
- Assisting customers with inquiries, resolving issues, and providing information about company's products or services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Some College (No Degree) - Sport And Fitness Administration
Facultatea De Educație Fizică Și Sport
CraiovaHigh School Diploma -
Colegiul Economic
Rm.Valcea2020
Skills
- Requirements Gathering
- Data Analysis
- Gap analysis
- Workflow Analysis
- Problem Solving
- Attention to detail
- Adaptability
- Proactivity
- Analytical Thinking
- Time Management
- Critical Thinking
- Continuous Learning
- Patience and Perseverance
- Teamwork
Certification
Courses:
UiPath - Full Business Analysts
UiPath - Process Mining
UiPath - Task Mining
UiPath - Task Capture
UiPath - Automation Hub
UiPath - AI Center
UiPath - Orchestrator
Google- Digital Marketing
Languages
Romanian
Native language
English
Advanced
C1
Timeline
RPA Business Analyst
Garrett Motion
01.2024 - Current
Sales Manager
SWEAT Concept
01.2023 - 01.2024
Front Desk Representative
SWEAT Concept
03.2022 - 01.2023
Customer Service Representative
CGS Romania
10.2021 - 02.2022
Some College (No Degree) - Sport And Fitness Administration
Facultatea De Educație Fizică Și Sport
High School Diploma -
Colegiul Economic
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