Lavinia Badea

Key Responsibilities

• Process and manage customer requests, including registration, handling, and reservation processing, in line with established volume and quality targets.
• Handle inbound customer calls while meeting performance and quality.
• Perform track & trace activities and provide ongoing customer support in accordance with internal procedures.
• Ensure accurate data entry and processing within internal systems.
• Communicate effectively with customers via phone to identify issues and provide appropriate solutions.
• Maintain a professional and courteous approach in all customer interactions.
• Provide both general and personalized information to customers upon request.
• Uphold high-quality service standards in all customer interactions.
• Input and verify customer data to ensure accuracy and completeness.
• Operate assigned equipment in compliance with technical specifications and safety standards.
• Maintain professional conduct in workplace relationships, promoting teamwork, collaboration, and a disciplined work environment.

• Trained and supervised team members to ensure high service standards
• Prepared and served a wide range of coffee and tea beverages
• Managed inventory, including stock control and ordering supplies
• Ensured quality control and high levels of customer satisfaction
• Assisted in planning and organizing events
• Supported daily operations and staff coordination

Skills & Competencies:

• Time management
• Barista skills
• Team leadership
• Customer service
• Inventory management

Managing the daily operations of the venue (service, bar, supply management)
Coordinating and recruiting the team (waiters, bartenders, kitchen staff)
Training and supervising staff to maintain quality standards
Inventory management and maintaining relationships with suppliers
Monitoring costs and optimising profitability
Involvement in marketing and promotion strategy (social media, events)
Ensuring customer satisfaction and handling feedback
Complying with hygiene and food safety regulations
Organising events / themed nights